- Job Title: Customer Service Operations Support Administrator
- Location: Noida, Uttar Pradesh
- Qualification: 12th Pass
- Experience: 3 Years
- Company: Pearson
- Employment Type: Full Time
About Pearson:
Pearson is a global getting-to-know agency committed to offering extraordinary educational assets and solutions. We assist tens of millions of humans to reach their capability through hundreds of services, including virtual studying devices, content, and tests. Our task is to equip beginners for fulfillment in a swiftly converting worldwide.
Job Overview:
Pearson is attempting to find a committed and prepared Customer Service Operations Support Administrator to join our group. The perfect candidate will play a crucial position in ensuring seamless customer support operations, supporting the customer service crew, and enhancing general consumer enjoyment. This function calls for a proactive character with wonderful communication abilities, an interest in detail, and a robust dedication to patron pleasure.
Key Responsibilities of Customer Service Operations Support Administrator :
1. Operational Support:
- Assist in the day-to-day operations of the customer support branch.
- Coordinate with team members to ensure green workflow and nicely timed resolution of client inquiries.
- Manage and keep customer service systems and databases, ensuring accuracy and completeness.
- Prepare and have a look at operational reviews to identify tendencies and areas for improvement.
2. Customer Service Excellence:
- Serve as a thing of touch for escalated purchaser inquiries, supplying decisions or directing them to the pleasant group member.
- Develop and enforce customer service policies and techniques to decorate the purchaser revel in.
- Monitor consumer feedback and artwork with the group to deal with and treat problems immediately.
- Ensure that client interactions are handled professionally and by corporation requirements.
3. Administrative Duties:
- Maintain organized statistics of purchaser interactions, transactions, and feedback.
- Assist in scheduling and coordinating education sessions for customer service representatives.
- Prepare and distribute communications, reviews, and updates to the customer support crew.
- Support the control crew with administrative responsibilities and special projects as needed.
4. Collaboration and Team Support:
- Work carefully with other departments, together with sales, marketing, and product development, to ensure a cohesive approach to customer service.
- Participate in team conferences and contribute thoughts for boosting customer service approaches and structures.
- Foster a high-quality and collaborative group environment, encouraging open verbal exchange and mutual resources.
5. Continuous Improvement:
- Identify possibilities for technique improvements and contribute to the improvement and implementation of recent obligations.
- Stay knowledgeable approximately company dispositions and exceptional practices in customer support.
- Provide comments and tips to control for enhancing customer support operations.
Qualifications:
- Education: Bachelor’s diploma in commercial enterprise management, communications, or a related subject desired.
- Experience: Minimum of 3 years of experience in a customer service or operations aid function.
Skills:
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication competencies.
- Proficiency in the use of customer service software applications and databases.
- Analytical abilities with the capacity to generate and interpret evaluations.
- Problem-solving mindset with a focal point on patron delight.
- Ability to work independently and as part of a crew.
Personal Attributes:
- Detail-Oriented: Meticulous attention to element and accuracy in all obligations.
- Proactive: Ability to assume desires and take initiative to cope with troubles.
- Empathetic: Actual willpower to expertise and address client wishes.
- Collaborative: Strong institution player with an extraordinary mindset and willingness to help others.
Why Join Pearson?
Impact: Contribute to a challenge-pushed organization that undoubtedly impacts masses of lots of beginners globally.
Growth: Opportunities for professional development and career advancement.
Culture: A supportive and inclusive artwork surroundings that values variety and innovation.
Benefits: Comprehensive blessings package deal, which includes health insurance, retirement plans, and paid time off.
How to Apply:
Interested candidates are invited to post their resume and a cover letter outlining their qualifications and enjoy. Please include “Customer Service Operations Support Administrator” inside the problem line of your email.
Equal Opportunity Employer:
Pearson is an Equal Opportunity Employer. We have an amazing time range and are dedicated to growing inclusive surroundings for all employees.
Join us at Pearson and be a part of a set dedicated to reworking the manner human beings study and grow!
This activity description presents a pinnacle stage view of the obligations and qualifications required for the Customer Service Operations Support Administrator role at Pearson. It highlights the importance of operational assistance, customer support excellence, and non-stop development at the same time as emphasizing the benefits of becoming a member of the Pearson organization.
Other Jobs:
Web Platforms Solutions Engineer Job
