- Role: Customer Service Representative
- Location: Belleville, ON
- Company: Concentrix
- Qualifications: High school diploma or GED
- Experience: 3-7 Years
- Salary: $19 an hour
- Job Type: Full Time
About Concentrix:
Concentrix is a main worldwide company of consumers who experience answers and technology, improving company effects for some of the area’s great manufacturers. We are a corporation like no specific, with a venture to assist the arena’s exquisite producers supply high-quality consumer opinions. Our customers are authentic with us with their most valuable asset: their customers. At Concentrix, we attempt to create an inclusive environment wherein each person can thrive and make it bigger. Join us and be a part of a diverse, dynamic, and passionate company committed to excellence.
Job Summary:
We are seeking out enthusiastic and devoted Customer Service Representatives to join our crew. As a Customer Service Representative at Concentrix, you could play a crucial function in growing a high-quality enjoy for our customers’ customers. You will manipulate a massive range of inquiries and troubles with professionalism, standard performance, and a pleasant mindset. Our ideal candidate is a superb communicator, trouble solver, and person who’s captivated with handing over super customer service.
Customer Service Representative Responsibilities:
1.Customer Interaction:
- Handle inbound and outbound customer service calls in an expert and courteous manner.
- Respond to customer inquiries through cellular phone, e-mail, chat, or different communique channels.
- Provide correct facts and assistance concerning merchandise, services, and recommendations.
- Resolve patron problems, complaints, and troubles correctly and effectively, making sure consumer pride.
2.Problem-Solving:
- Identify and troubleshoot consumer issues with a problem-solving approach.
- Use essential thinking to offer suitable solutions and improve complex troubles to better-degree assist whilst critical.
- Follow up with customers to ensure choice and pleasure.
3.Data Management:
- Accurately report consumer interactions and hold distinct information on inquiries, comments, and court cases.
- Update patron data and standing within the database as critical.
4.Knowledge Management:
- Stay knowledgeable approximately the agency’s merchandise, offerings, and suggestions to provide accurate and up-to-date statistics.
- Participate in ongoing schooling and improvement opportunities to decorate information and capabilities.
5.Team Collaboration:
- Work collaboratively with group participants and one-of-a-kind departments to enhance techniques and customer stories.
- Share insights and feedback to assist decorate customer service rules and techniques.
6.Performance Metrics:
- Meet or exceed common standard overall performance goals, collectively with high-quality, average performance, and consumer satisfaction metrics.
- Adhere to schedules, pointers, and suggestions to maintain consistency in business enterprise transport.
Qualifications, Skills, Experience:
- High college diploma or equivalent; university degree desired.
- Previous enjoyment in customer service, name middle, or associated discipline is a plus.
- Excellent verbal and written communication abilities.
- Strong hassle-fixing abilities and a consumer-centric approach.
- Proficiency in the use of computer structures and software program program software program programs.
- Ability to multitask and manage time correctly in short-paced surroundings.
- Flexibility to artwork in shifts, which incorporates evenings, weekends, and holidays as required.
Why Join Concentrix:
- Career Growth: We provide possibilities for professional improvement and career development. At Concentrix, your increase is our precedence, and we offer the system and manual that will help you achieve your goals.
- Inclusive Culture: We have a fun range and inclusivity, ensuring that each crew member feels valued and respected. We don’t forget in a place of job wherein in reality all people can bring their actual selves to artwork.
- Comprehensive Benefits: We offer an aggressive income and benefits bundle deal, consisting of clinical medical insurance, retirement plans, and extra.
- Supportive Environment: Work in supportive and collaborative surroundings with a robust organizational spirit. We inspire a pleasant art work-life balance and offer numerous fitness applications.
- Exciting Challenges: Be a part of a dynamic organization wherein you can study new abilities and address exciting annoying conditions each day.
Application Process:
If you are obsessed with supporting humans and want to be a part of a dynamic organization that values innovation and client delight, we inspire you to apply this characteristic. Please post your resume and a short cover letter outlining your qualifications and interest in this feature. We sit up for being attentive to you!
Equal Opportunity Employer:
Concentrix is an opportunity business enterprise and values range at our company. We do not discriminate on the concept of race, faith, coloration, countrywide beginning vicinity, gender, sexual orientation, age, marital popularity, veteran recognition, or incapacity recognition.
Join Concentrix and become a key player in developing outstanding purchaser critiques!
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