Job Role : Customer Solution Center Technical
Salary : Rs 12.5 Lakhs per year.
Company : Hewlett Packard (HP)
Location : Bengaluru, Karnataka
Qualifications : 12th Pass
Experience : 8+ years
ABOUT HEWLETT PACKARD
Hewlett Packard, normally called HP, is a multinational information technology organization founded in 1939 by using Bill Hewlett and Dave Packard in a storage in Palo Alto, California. Initially focused on developing electronic checking out gadget, HP has advanced into a leading issuer of private computing, printing, and imaging solutions globally.
The agency’s product range includes laptops, computers, printers, and associated add-ons for each consumers and corporations. HP is famend for its innovation in printing technology, introducing the primary desktop laser printer in 1984 and continuing to pioneer improvements in inkjet and three-D printing.
In current years, HP has extended its portfolio to consist of offerings such as software, cloud computing, and corporation solutions, catering to various sectors inclusive of healthcare, training, and government. It maintains a strong dedication to sustainability, aiming for a circular economy by promoting product recycling and lowering environmental impact.
HP’s tradition emphasizes diversity, fairness, and inclusion, fostering a collaborative work surroundings that values creativity and customer-centric innovation.With a presence in over one hundred seventy nations, HP maintains to shape the destiny of era via its products and services, riding development and empowering people to do extra, correctly and sustainably.
Job Description
The Customer Solution Center Technical role involves providing technical help and help to clients. Responsibilities generally consist of troubleshooting hardware and software issues, diagnosing technical troubles, guiding customers thru solutions, and escalating issues as needed. This function requires robust trouble-fixing abilities, extremely good communique capabilities, and a customer-centric technique to ensure high stages of purchaser satisfaction. Additionally, retaining accurate records of consumer interactions and answers furnished is frequently a part of the process. This position is crucial in making sure that clients obtain timely and effective technical help, contributing to universal purchaser retention and satisfaction desires.
Requirements and skills of Customer Solution Center Technical:
Technical Proficiency:
- Hardware and Software Knowledge: Understanding of laptop hardware additives, peripherals, and software programs relevant to the goods/offerings supported.
- Operating Systems: Proficiency in diverse working systems (e.G., Windows, macOS, Linux) to troubleshoot problems associated with compatibility and functionality.
- Networking: Basic understanding of networking concepts (TCP/IP, DNS, DHCP) to assist with connectivity troubles and router configurations.
Troubleshooting Skills:
- Problem Identification: Ability to diagnose and perceive technical troubles based totally on purchaser descriptions and gadget diagnostics.
- Root Cause Analysis: Skill in determining the underlying reason of problems and enforcing solutions to prevent recurrence.
- Issue Resolution: Capability to resolve technical issues right away even as making sure minimum downtime for customers.
Customer Interaction Skills:
- Communication: Clear and effective verbal exchange capabilities to engage with clients thru cellphone, e mail, or chat to acquire statistics and provide solutions.(Customer Solution Center Technical)
- Empathy and Patience: Ability to empathize with customers’ frustrations and patiently guide them thru troubleshooting steps.
- Conflict Resolution: Skill in managing hard patron interactions and resolving conflicts in a professional manner.
Technical Documentation:
- Record Keeping: Ability to maintain correct facts of purchaser interactions, technical problems, and answers furnished.
- Documentation: Skill in documenting troubleshooting approaches and creating expertise base articles for destiny reference.
Adaptability and Learning:
- Continuous Learning: Willingness to stay up to date with product know-how and industry tendencies to effectively support evolving technology.
- Adaptability: Ability to adapt quickly to new gear, techniques, and patron demands in a dynamic technical guide surroundings.
Team Collaboration:
- Collaborative Skills: Capability to work correctly in a group environment, sharing knowledge and helping colleagues with complex technical troubles.
- Escalation Management: Understanding of escalation methods to contain higher-stage assist while essential to remedy vital problems.
Multitasking and Time Management:
- Prioritization: Skill in prioritizing and coping with more than one client issues simultaneously to meet carrier level agreements (SLAs) and deadlines.
- Time Management: Ability to work correctly below pressure while keeping interest to detail.
Quality Assurance:
- Quality Standards: Adherence to hooked up first-rate assurance strategies and provider standards to ensure constant shipping of first rate guide.
- Feedback Integration: Ability to include purchaser remarks into improving service shipping and technical guide tactics.(Customer Solution Center Technical)
Security Awareness:
- Data Security: Understanding of simple statistics safety concepts and protocols to ensure consumer statistics stays confidential and guarded.
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