Accenture is a global leader in expert services, supplying various solutions in approach, consulting, virtual, era, and operations. Customer Support Advisor Career Opportunity in Accenture With extraordinary revel in and knowledge throughout over forty industries, we deliver progressive method and consulting, interactive, era, and operations offerings. Our abilities are supported with the aid of the sector’s biggest network of Advanced Technology and Intelligent Operations facilities. This unique mixture lets us pressure transformative effects and helps clients acquire their desires effectively and successfully.
- Job Title: Customer Support Advisor
- Salary: $19.23 per hour
- Company: Sobeys
- Location: ONTARIO -ST. CATHARINES
- Qualifications: Bachelor’s Degree
Customer Support Advisor Career Opportunity in Accenture:-
As a Customer Support Advisor at Accenture, you will be the number one contact for our clients, delivering superb provider and making sure an unbroken revel in. Your responsibilities encompass resolving consumer inquiries, managing and escalating troubles, and keeping excessive customer delight. You will collaborate with inner groups to ensure constant and efficient carrier shipping. Your position is important in fostering sturdy client relationships and contributing to the general success of our customer support operations.
Key Responsibilities:-
- Respond promptly and professionally to patron inquiries via smartphone, e-mail, chat, and social media.
- Resolve client troubles successfully and effectively, ensuring customer pleasure.
- Document all purchaser interactions efficaciously and punctiliously in the CRM machine.
- Identify and improve complicated issues to appropriate departments or senior aid advisors.
- Follow up on unresolved problems to make certain well-timed choices.
- Provide clients with product and issuer records, and teach them on self-carrier options.
- Contribute to team goals via sporting out private performance metrics and key performance indicators (KPIs).
Basic Qualifications:-
- Minimum of one 365 days in a customer service role or 1 year in Customer Service Delivery/Customer Contact Services.
- Proficiency with administrative center automation equipment, databases, and some distance flung control technology.
- High School Diploma or GED.
- Willingness to paintings diverse shifts.
- Excellent verbal and written verbal exchange competencies.
Preferred Qualifications:-
- Experience with technical assistance, in particular in the digital era.
- Ability to multitask efficiently using more than one gear for efficient problem selection.
- Quick analyzing functionality and flexibility to convert industrial organization and customer wishes.
- Extensive revel in supplying customer service in the course of a couple of channels (cellphone, electronic mail, chat).
- Strong listening skills and interpersonal skills.
Professional Skill Requirements:-
- Strong analytical wondering and hassle-fixing capabilities.
- Ability to make sound choices based on logical and actual evaluation.
- Keen interest in detail and accuracy in paintings.
- Effective verbal exchange and interpersonal talents.
- Adaptability and versatility in a dynamic painting environment.
- Strong organizational and time manipulation competencies.
- Demonstrated teamwork and collaboration skills, with the capability to paint nicely with others.
Why Join Accenture?
Join Accenture for an unparalleled career boom and expert development in a globally renowned organization. Benefit from full-size schooling applications, competitive repayment, and comprehensive advantages. Thrive in an inclusive, revolutionary work subculture that values variety and fosters collaboration.
Engage in impactful work, turning in splendid customer service and solving complicated troubles. Enjoy flexible work arrangements that aid wholesome paintings and life stability. Be diagnosed and rewarded for your willpower through overall performance-based incentives. At Accenture, your contributions may be valued, and you’ll be a part of a team driving the future of digital and technology offerings.
What We Offer:-
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
- Access to Accenture’s global network of experts and resources.
How to Apply:
Interested candidates are invited to submit their resume and cover letter through our careers portal
