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- Job Role : Customer Support Associate
- Salary : 9,053.32-12,000.00 a month
- Company : Tech Mahindra
- Location : Hyderabad, Telangana
- Qualifications : Bachelor’s diploma.
- Experience : 1 year’s
ABOUT COMPANY
Tech Mahindra is a multinational era organization founded in Pune, India. It is a part of the Mahindra Group conglomerate and offers records generation (IT), networking generation solutions, and business process outsourcing (BPO) offerings to diverse industries, which includes telecommunications, banking, healthcare, and production. Tech Mahindra is understood for its statistics in digital transformation, cloud computing, artificial intelligence, and cybersecurity. With a global presence spanning more than one continents, Tech Mahindra employs a various team of workers of expert specialists and is identified for its commitment to innovation, sustainability, and business enterprise social duty initiatives.
Job Description
A Customer Support Associate is chargeable for providing help to clients earlier than, throughout, and after purchases or inquiries. They deal with purchaser inquiries through cellphone, e mail, or chat, resolving issues efficaciously and in a well mannered way. They may additionally technique orders, track shipments, and deal with returns or exchanges. Additionally, they play a vital role in maintaining customer pleasure by means of addressing court cases and comments right away and professionally.Strong communique and hassle-fixing abilities are essential, along with the capability to paintings well under pressure. Customer Support Associates frequently collaborate with other departments to ensure a unbroken patron experience and can participate in education packages to stay up to date on merchandise and tactics.
Qualifications of Customer Support Associate:
- Education: A excessive faculty degree or equivalent is generally required. Some employers may additionally choose applicants with a bachelor’s diploma, specifically in fields associated with commercial enterprise administration, communications, or customer service.
- Experience: Prior experience in customer service, retail, or a associated discipline is beneficial however no longer constantly required. Many access-stage positions offer on-the-task training.(Customer Support Associate)
- Technical Skills: Basic computer skills are vital, which includes skill ability with electronic mail, phrase processing, and spreadsheet software. Familiarity with patron courting control (CRM) software program or ticketing structures can be favored.
Responsibilities of Customer Support Associate:
- Customer Assistance: Provide friendly and green assistance to customers via phone, electronic mail, or chat. Address inquiries, remedy troubles, and offer steering concerning merchandise, services, or orders.
- Order Processing: Process purchaser orders, along with shooting applicable statistics, verifying info, and making sure correct entry into the system. Coordinate with other departments, which include logistics or billing, as needed.
- Issue Resolution: Handle client proceedings, issues, or escalations promptly and professionally. Investigate issues, recommend solutions, and follow as much as make certain quality resolution.
- Communication: Communicate correctly with clients and co-workers, both verbally and in writing. Maintain a courteous and professional demeanor, even in challenging conditions.
- Documentation: Document customer interactions, including inquiries, complaints, and resolutions, appropriately and punctiliously within the agency’s CRM gadget or ticketing platform.(Customer Support Associate)
- Product Knowledge: Develop a deep expertise of the business enterprise’s services or products, along with capabilities, pricing, and availability. Stay updated on product updates, promotions, and guidelines.
- Team Collaboration: Collaborate with other crew participants and departments to cope with consumer desires correctly. Share knowledge, great practices, and comments to decorate general client pride.
- Quality Assurance: Adhere to corporation policies, procedures, and service standards to ensure regular first-class of customer service. Participate in exceptional warranty activities, together with name monitoring or case critiques, as required.
- Training and Development: Participate in schooling programs to beautify talents, product knowledge, and customer service strategies. Stay informed about enterprise trends, technologies, and pleasant practices.
Skills of Customer Support Associate:
- Communication Skills: Excellent verbal and written conversation competencies are crucial for conveying information truly and professionally to customers and co-workers.
- Problem-Solving Skills: Strong analytical and hassle-fixing competencies are essential for figuring out problems, comparing options, and enforcing powerful solutions.
- Customer Focus: A patron-centric mindset, with a authentic desire to help customers and exceed their expectancies, is critical for turning in great carrier.
- Empathy: The capability to empathize with clients’ issues and feelings helps construct rapport and trust, main to extra tremendous interactions and effects.
- Attention to Detail: Accuracy and attention to element are important for processing orders, documenting interactions, and making sure facts integrity in consumer records.
- Teamwork: Collaboration and teamwork skills are important for working correctly with colleagues, sharing information, and contributing to a advantageous crew tradition.
- Resilience: The ability to stay calm and composed under stress, cope with tough situations professionally, and get better from setbacks is critical in customer service roles.(Customer Support Associate)
- Technical Proficiency: Basic proficiency with laptop structures, software program packages, and virtual verbal exchange equipment is important for appearing day by day responsibilities and accessing relevant information.
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