Job Title: Customer Support Associate
Salary: Rs 4-6 Lacs P.A.
Location: Bengaluru
Company: Tech Mahindra
Qualifications: Bachelor’s
Experience: 1 – 2 years
ABOUT TECH MAHINDRA
Tech Mahindra is a top-notch corporation of digital transformation, consulting, and enterprise re-engineering services. Founded in 1986, the employer is part of the Mahindra Group, sincerely one of India’s biggest multinational conglomerates. Headquartered in Pune, India, Tech Mahindra operates in over 90 global locations, serving clients in numerous sectors, including telecommunications, banking, healthcare, and production.
The organization focuses on delivering progressive solutions powered by superior technologies like synthetic intelligence, blockchain, and cloud computing. With strong attention to patron-centricity, Tech Mahindra pursues creating seamless and customized studies, helping groups navigate their virtual journeys.
Recognized for its determination to sustainability and company social duty, Tech Mahindra emphasizes ethical practices and network engagement. Its various frame of workers fosters a manner of lifestyles of collaboration and innovation, allowing the business company to live on the leading fringe of technological enhancements and enterprise tendencies. Overall, Tech Mahindra is dedicated to using transformation and handing over fees to its clients worldwide.
Job Overview: Customer Support Associate
As a Customer Support Associate, you play a pivotal role in ensuring client satisfaction and improving overall customer experience. Your primary responsibility is to assist customers with inquiries, resolve issues, and provide information about services and products. This feature is vital in constructing and maintaining quality relationships with customers, fostering loyalty, and contributing to the business enterprise’s recognition.
Key Responsibilities:
Customer Interaction:
- Respond promptly to customer inquiries through phone, email, or chat.
- Listen actively to recognize patron wishes and worries.
- Provide correct and relevant statistics about services and products.
Issue Resolution:
- Identify and troubleshoot purchaser issues efficaciously.
- Offer answers and improve complex troubles to the proper branch.
- Follow up with customers to make certain their troubles are resolved satisfactorily.
Documentation and Reporting:
- Maintain accurate records of purchaser interactions and transactions inside the CRM device.
- Document common purchaser problems and comments to assist enhance services and products.
- Generate reviews on purchaser comments and manual metrics as needed. (Customer Support Associate)
Collaboration:
- Work carefully with extraordinary departments, which include profits and technical useful resources, to cope with purchaser desires.
- Share insights with the group to decorate the assist manner and decorate ordinary consumer pride.
Continuous Improvement:
- Stay updated on product knowledge and company policies to offer knowledgeable help.
- Participate in schooling durations and workshops to enhance abilties and performance.
- Suggest approach improvements based on consumer feedback and private revel in.
Qualifications:
- A high college degree or equivalent; a diploma in an applicable area is a plus.
- Proven to enjoy customer service or help roles.
- Excellent communique skills, both verbal and written.
- Strong problem-fixing competencies and interest in detail.
- Proficiency in the utilization of CRM software programs and other customer support systems.
- Ability to work effectively in a quick-paced environment.
Skills:
- Empathy: Understand and relate to purchaser frustrations and concerns.
- Patience: Handle difficult conditions lightly and professionally. (Customer Support Associate)
- Adaptability: Adjust to changing consumer needs and organization rules.
- Time Management: Prioritize responsibilities efficiently to fulfill purchaser expectancies.
- Teamwork: Collaborate with colleagues to beautify customer support shipping.
Work Environment:
Customer Support Associates generally work in an office setting, however many businesses now provide far-flung artwork alternatives. The role may also require flexibility in hours, consisting of evenings or weekends, to deal with customer wishes.
Career Development:
This function can feature a stepping stone to advanced roles in customer support control, profits, or operations. Continued schooling and expert improvement opportunities are regularly available, permitting you to beautify your capabilities and increase your profession inside the corporation.
Conclusion:
As a Customer Support Associate, you’re the frontline ambassador of the organization, straight away influencing patron pride and loyalty. Your role is important in now not handiest resolving issues but also in selling a notable logo photo. If you’re obsessed with helping others and thrive in a dynamic environment, this characteristic gives you a worthwhile professional route in customer service.
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