Job Role : Customer Support Associate/ Noida
Salary : Up to Rs 2,40,000 a year
Company : Tech Mahindra
Location : Noida, Uttar Pradesh
Qualifications : A High School diploma
ABOUT TECH MAHINDRA
Tech Mahindra is a distinguished Indian multinational technology corporation specializing in virtual transformation, consulting, and commercial enterprise re-engineering solutions. Founded in 1986, it has grown into a worldwide chief in IT services and consulting, catering to numerous industries which includes telecommunications, healthcare, production, and banking.
Headquartered in Pune, India, Tech Mahindra operates in over 90 nations and employs over 150,000 experts. The organization offers a wide range of services consisting of software improvement and control, infrastructure control, cybersecurity, and cloud computing.
Tech Mahindra is thought for its progressive technique to era solutions, leveraging present day technology like AI, blockchain, and IoT to pressure enterprise efficiency and growth for its customers. It has set up itself as a trusted associate for virtual transformation initiatives, supporting corporations adapt to the rapidly evolving technological landscape.
Job Description
As a Customer Support Associate/ Noida, you may be liable for addressing client inquiries and resolving troubles thru various channels such as phone, e-mail, and chat. Your position involves offering notable provider, troubleshooting problems, and making sure client satisfaction. Strong communication abilities and the capacity to empathize with clients are vital. Additionally, you’ll collaborate with inner teams to amplify complicated problems and make a contribution to ongoing procedure improvements. This position requires a client-centric attitude and a proactive approach to problem-solving.
Requirements for Customer Support Associate/ Noida:
- Educational Background: A high faculty diploma is commonly the minimal requirement, though some employers may additionally select applicants with a bachelor’s diploma, in particular in fields associated with customer support, conversation, or enterprise administration.
- Experience: While previous experience in customer support is useful, many access-stage positions provide on-the-activity schooling. However, revel in in a comparable position can boost up the gaining knowledge of curve and effectiveness in handling various patron problems.
- Communication Skills: Excellent verbal and written communique abilities are essential. Associates should articulate facts clearly and successfully, making sure customers recognize answers and processes.
- Empathy and Patience: Dealing with customers requires empathy to recognize their concerns and persistence to address difficult conditions calmly and professionally. This enables in retaining a advantageous purchaser revel in.
- Problem-Solving Abilities: Strong important questioning and problem-solving competencies are crucial for diagnosing issues, figuring out root causes, and enforcing effective answers directly.
- Technical Aptitude: Basic technical proficiency is often required to navigate consumer control systems, troubleshoot not unusual technical troubles, and manual clients thru fundamental troubleshooting steps.
- Multitasking: The ability to manipulate multiple tasks concurrently, inclusive of coping with inquiries at the same time as documenting interactions, is essential in a quick-paced customer support surroundings.
- Adaptability: Flexibility to conform to converting procedures, customer desires, and technology is prime. Customer assist associates regularly stumble upon new challenges daily, requiring adaptability to hold service standards.
- Team Collaboration: Willingness to collaborate with team participants and other departments is vital for resolving complex issues and improving standard carrier transport.
Skills of Customer Support Associate/ Noida:
- Customer Focus: Prioritizing consumer wishes and delivering personalized service to beautify consumer satisfaction and loyalty.
- Attention to Detail: Accurately documenting consumer interactions and making sure statistics accuracy to offer consistent carrier.
- Conflict Resolution: Effectively managing conflicts and diffusing nerve-racking situations to achieve positive outcomes.
- Time Management: Prioritizing tasks efficiently to fulfill reaction time goals and keep provider degree agreements.
- Cultural Sensitivity: Awareness and respect for cultural differences to speak efficiently with diverse patron bases.
- Data Entry and CRM Skills: Proficiency in using purchaser courting control (CRM) software program and as it should be getting into and retrieving consumer information.
- Sales Skills (elective): Some roles may additionally require move-selling or upselling services or products to decorate patron fee.
- Analytical Thinking: Applying logical questioning to investigate client issues and advocate suitable solutions.
- Compliance and Policy Adherence: Adhering to organization rules, approaches, and compliance rules whilst assisting customers.
- Continuous Learning: Willingness to learn new technologies, products, and procedures to live updated within the field of customer service.
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