Job Title : Customer Technical Advisor
Salary : Rs 11,60,000 per year.
Company : Adobe
Location : Bengaluru, Karnataka
Qualifications : Bachelor’s diploma
Experience : 1 year of experience to 5 years.
ABOUT COMPANY
Adobe Inc. Is a multinational software organization acknowledged for its suite of innovative software, which include Photoshop, Illustrator, and Premiere Pro. Founded in 1982, Adobe has in view that become a pacesetter in virtual media and advertising software solutions. Its merchandise are widely used by experts and amateurs alike for photo layout, photograph editing, video production, and internet development. Adobe’s Creative Cloud subscription carrier gives access to its full variety of software program equipment, supplying customers with everyday updates and cloud storage. Beyond creative software, Adobe also offers virtual advertising and analytics solutions, catering to corporations looking to optimize their on-line presence and customer experience.
Job Description
A Customer Technical Advisor is liable for imparting technical support and guidance to customers. This function includes know-how consumer inquiries, troubleshooting technical issues, and providing answers in a clear and concise way. Customer Technical Advisors frequently work carefully with different teams such as engineering, product improvement, and income to ensure customer pleasure. Excellent conversation skills, both verbal and written, are critical for correctly conveying complicated technical statistics to non-technical clients. Additionally, attention to detail, hassle-solving skills, and a sturdy patron-centric approach are key attributes for achievement on this role.
Responsibilities of Customer Technical Advisor:
Customer Support:
- Provide technical assistance and steering to customers through numerous communication channels along with smartphone, e mail, or stay chat.
- Troubleshoot and remedy technical troubles associated with products or services.
- Ensure timely responses to patron inquiries and worries.
Problem Solving:
- Analyze purchaser issues to perceive root reasons and increase solutions.
- Collaborate with internal groups inclusive of engineering or product development to resolve complicated technical problems.(Customer Technical Advisor)
Documentation:
- Document purchaser interactions, troubleshooting steps, and resolutions for future reference.
- Update expertise base articles and FAQs to assist both customers and colleagues.
Product Knowledge:
- Maintain a deep know-how of the corporation’s products or services and stay up to date on new functions or updates.
- Educate clients on product functionalities and best practices.
Customer Feedback:
- Gather feedback from customers regarding product usability, functions, and performance.
- Advocate for customers’ desires and talk remarks to applicable teams for continuous improvement.
Qualifications of Customer Technical Advisor:
Educational Background:
- Bachelor’s diploma in Computer Science, Information Technology, or related discipline preferred.
- Relevant certifications in customer support or technical help may be nice.
Experience:
- Previous revel in in a patron-dealing with function, ideally in a technical support or helpdesk environment.
- Familiarity with troubleshooting software, hardware, and community problems.
Technical Proficiency:
- Proficient in the use of numerous operating systems (Windows, macOS, Linux) and not unusual software program programs.
- Understanding of networking concepts including TCP/IP, DNS, DHCP, and many others.(Customer Technical Advisor)
- Experience with remote computer tools and ticketing structures.
Communication Skills:
- Excellent verbal and written conversation abilities.
- Ability to provide an explanation for complex technical concepts in a clean and concise manner to non-technical customers.
Problem-Solving Abilities:
- Strong analytical and trouble-solving skills to diagnose and solve technical issues efficaciously.
- Capacity to evolve to new technologies and analyze speedy in a dynamic surroundings.
Skills of Customer Technical Advisor:
- Empathy: Ability to recognize and empathize with clients’ frustrations whilst maintaining a professional demeanor.
- Time Management: Efficiently control multiple customer inquiries and prioritize tasks to satisfy service degree agreements.
- Teamwork: Collaborate effectively with move-useful groups to address consumer troubles and improve approaches.
- Adaptability: Flexibility to conform to converting priorities and manage worrying situations flippantly.
- Attention to Detail: Thoroughly document customer interactions and solutions with accuracy to make sure first-rate service delivery.
- Technical Proficiency: Ability to troubleshoot and remedy technical troubles efficiently, which include familiarity with working structures, software program applications, and networking ideas.(Customer Technical Advisor)
- Communication: Excellent verbal and written communication abilities to efficiently bring technical information to both technical and non-technical clients.
- Problem-Solving: Strong analytical and hassle-solving competencies to diagnose problems, perceive root causes, and develop powerful solutions.
- Empathy: Capacity to understand and empathize with customers’ frustrations whilst imparting expert and courteous assist.
- Time Management: Efficiently manage more than one patron inquiries and prioritize tasks to meet service stage agreements and closing dates.
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