Job Role : Customer Technical Advisor
Salary : Rs 1.9 Lakhs to 31.5 Lakhs
Company : Adobe
Location : Bengaluru, Karnataka
Qualifications : Bachelor’s
Experience : 5+ years
ABOUT COMPANY
Adobe, a international software program corporation centered in San Jose, California, is renowned for its innovative solutions in digital media and advertising industries. With a records spanning over 3 decades, Adobe has continually revolutionized the way humans create, supply, and optimize content across various structures and gadgets.
At its core, Adobe empowers people and companies to unharness their creativity via its suite of merchandise, which incorporates enterprise standards which includes Photoshop, Illustrator, InDesign, Premiere Pro, and Acrobat. These equipment aren’t best cherished via experts however also on hand to aspiring artists and creators worldwide.
In addition to its innovative services, Adobe has made tremendous strides in virtual marketing technology with products like Adobe Experience Cloud and Adobe Analytics, supporting agencies supply personalised and attractive studies to their clients across one-of-a-kind digital touchpoints.
Committed to sustainability and social responsibility, Adobe actively seeks to reduce its environmental footprint and sell diversity, equity, and inclusion within its personnel and communities. Through initiatives like the Adobe Creative Residency and the Adobe Digital Academy, the agency nurtures talent and fosters innovation inside the innovative and tech industries.
Job Description
A Customer Technical Advisor is liable for imparting technical assist and help to clients regarding products or services. They troubleshoot troubles, solution inquiries, and manual customers through hassle-solving procedures via diverse communication channels including cellphone, electronic mail, or chat. Their role entails knowledge product specs, diagnosing technical issues, and presenting effective solutions tailored to each consumer’s needs. Additionally, they’ll collaborate with other groups to amplify complicated issues or offer comments for product improvement. Exceptional communique, problem-solving abilities, and a deep know-how of the goods/services are essential for fulfillment in this position.
Requirements and skills of Customer Technical Advisor:
Technical Proficiency: A robust foundation in technical principles related to the services or products provided is vital. This consists of knowledge of software program, hardware, networks, and troubleshooting methodologies.
Problem-Solving Skills: Ability to analyze complicated technical troubles, become aware of root reasons, and endorse powerful solutions. This requires essential questioning and attention to detail.
Communication Skills: Excellent verbal and written communique capabilities are vital for explaining technical concepts to non-technical customers in a clean and understandable manner. Active listening competencies also are vital for information customer concerns.
Customer Service Orientation: Putting the purchaser first and making sure their satisfaction is paramount. Patience, empathy, and the capability to stay calm underneath pressure are vital trends.
Product Knowledge: Thorough information of the product or service being presented, consisting of its capabilities, functionalities, and limitations. This allows the consultant to provide correct steerage and guide to clients.
Adaptability: The tech landscape is continuously evolving, so a willingness to analyze and adapt to new technologies and strategies is vital to stay relevant in the role.
Time Management: Balancing multiple consumer inquiries and technical problems requires powerful time control abilities to prioritize responsibilities and meet deadlines.
Teamwork: Collaborating with other technical support groups, developers, and engineers to resolve complicated issues and improve universal customer experience.
Documentation Skills: Accurately documenting customer interactions, technical problems, and solutions is crucial for tracking progress and supplying insights for future enhancements.
Multitasking Abilities: Being capable of take care of multiple patron inquiries simultaneously while retaining great and performance is a valuable talent in a quick-paced environment.
Conflict Resolution: Dealing with irate or pissed off customers evenly and professionally, and resolving conflicts to make sure a wonderful customer revel in.
Continuous Improvement: Proactively searching for feedback from customers and colleagues, and continuously improving technical information and customer service talents.(Customer Technical Advisor)
Certifications: Depending at the industry and precise technologies concerned, applicable certifications together with CompTIA A+, Network+, or Microsoft Certified Professional (MCP) can be useful.
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