Job Role : Dealer Technical Support Manager
Salary : $88,578 per year,
Company : Nissan
Location : Kirkland, QC
Qualifications : Associate’s degree
ABOUT NISSAN
Nissan Canada Inc. Is the Canadian department of Nissan Motor Co., Ltd., one of the global’s main automotive producers. Established in 1965, Nissan Canada has grown to come to be a enormous participant within the Canadian car market, regarded for its commitment to innovation, first-class, and purchaser pride.
The business enterprise offers a various range of cars, inclusive of sedans, SUVs, trucks, and electric powered automobiles, catering to various purchaser possibilities and desires. Nissan Canada emphasizes advanced technology and safety functions in its motors, aiming to provide dependable and green transportation answers to its clients.
Beyond product excellence, Nissan Canada prioritizes environmental sustainability through tasks together with electric car development and lowering carbon emissions across its operations. The organization additionally engages in network outreach and corporate social responsibility efforts, supporting neighborhood groups and promoting educational packages.
Nissan Canada operates a network of dealerships across the united states, making sure great availability of its automobiles and presenting complete provider and support to customers national. With a strong legacy of car information and a forward-questioning method, Nissan Canada continues to shape the destiny of mobility in Canada and globally.
Job Overview
As a Dealer Technical Support Manager, your role entails overseeing technical aid operations for dealership networks. You’ll coordinate troubleshooting efforts, manipulate escalations, and make certain timely resolution of technical troubles. Your duties include developing aid strategies, schooling dealership workforce on new merchandise or tactics, and retaining sturdy relationships with dealerships to beautify carrier delivery. You’ll additionally examine technical facts to enhance help performance and collaborate with move-practical teams to put into effect answers. Strong management, communication competencies, and a deep know-how of automobile systems are essential for fulfillment on this position.
Qualifications for Dealer Technical Support Manager:
To excel as a Dealer Technical Support Manager, numerous qualifications are essential:
- Technical Expertise: A deep information of automobile systems and technology is vital. This includes expertise of car diagnostics, electric systems, mechanical components, and emerging automobile technologies together with electric powered automobiles (EVs) and superior driver-assistance structures (ADAS).
- Experience: Typically, applicants want substantial experience in car technical help or carrier roles. This arms-on experience gives a stable basis in diagnosing and resolving complicated technical issues.
- Leadership Skills: The role calls for strong management capabilities to control a crew of technical guide experts efficaciously. Leadership characteristics which includes choice-making, delegation, and warfare resolution are crucial.
- Communication Skills: Excellent verbal exchange abilities are essential for conveying technical facts genuinely to dealership personnel and customers. This includes verbal verbal exchange for education classes and written conversation for documenting methods and reviews.
- Customer Focus: Being customer-orientated is key, as the Dealer Technical Support Manager performs a important position in maintaining provider delight. Understanding and addressing customer wishes, both internal (dealerships) and outside (end-users), is paramount.(Dealer Technical Support Manager)
- Analytical Skills: The potential to analyze technical statistics and traits is essential for figuring out root reasons of troubles and implementing powerful solutions. This consists of using records to enhance assist strategies and beautify product reliability.
- Problem-Solving Abilities: Strong hassle-solving abilities are important for diagnosing complex technical issues correctly. This includes logical questioning, troubleshooting methodologies, and progressive problem-fixing techniques.
Role and Responsibilities of a Dealer Technical Support Manager:
- Technical Support Oversight: Manage the technical assist operations for dealerships, making sure timely and effective resolution of technical issues. This involves overseeing a team of technical aid professionals and coordinating their activities.
- Training and Development: Develop and conduct education programs for dealership personnel on new merchandise, technologies, and technical procedures. This guarantees that dealership workforce are ready to handle technical inquiries and offer terrific customer service.
- Escalation Management: Handle escalated technical troubles from dealerships that require superior troubleshooting or guide. Act as a factor of contact for complex technical inquiries and offer steerage to remedy them right away.
- Relationship Management: Build and preserve robust relationships with dealership personnel and key stakeholders. Foster open communication channels to deal with concerns, acquire feedback, and beautify guide services.
- Performance Analysis: Analyze technical guide performance metrics, together with response times and resolution quotes. Use data insights to identify areas for improvement and put in force strategies to enhance guide performance and effectiveness.
- Product and Process Improvement: Collaborate with product development teams to provide insights from the sector and contribute to enhancing product layout and reliability. Implement remarks-driven improvements in technical guide procedures.
- Quality Assurance: Ensure that technical help meets nice standards and complies with corporation rules and techniques. Conduct fine warranty checks and audits to hold excessive requirements of provider shipping.
- Documentation and Reporting: Maintain accurate records of technical troubles, resolutions, and patron interactions. Prepare reports and documentation on technical help sports, developments, and performance for control evaluation.(Dealer Technical Support Manager)
- Stay Updated: Stay abreast of enterprise developments, technological advancements, and regulatory modifications inside the car quarter. Apply this expertise to enhance technical help skills and provide informed steerage to dealership personnel.
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