- Role: Manager, Executive Support Services
- Location: Montréal, QC-Hybrid work
- Company: Deloitte
- Salary: Not Disclosed
- Qualifications: Bachelor’s degree
- Experience: 4 Years
- Employment Type: Full Time
Introduction:
Deloitte is a globally diagnosed expert services organization acknowledged for its dedication to excellence, innovation, and a human-first method. The firm offers an interesting opportunity for a Manager in Executive Support Services (ESS) in its Montreal, QC area, which operates on a hybrid painting model. This function is ideal for individuals trying to leverage their leadership abilities in quick-paced, dynamic surroundings whilst contributing to Deloitte’s mission of constructing a higher future by expanding access to information.
Job Role and Responsibilities:
As a Manager of executive Support Services you’ll play a critical function in main a crew of 20-25 Senior Executive Assistants (SEAs) and Executive Assistants (EAs). Your primary responsibility can be to make certain the shipping of extremely good purchaser aid through fostering a way of life of excellence and non-stop improvement. This function requires a deep knowledge of purchaser desires, powerful group management, and the ability to put into effect excellent practices throughout the ESS team.
Responsibilities:
1. Team Leadership and Development:
- Lead a group of SEAs and EAs, ensuring they deliver extraordinary help to customers.
- Coach and mentor crew contributors to beautify their competencies and foster professional increase.
- Build a cohesive crew that flourishes in hybrid painting surroundings, maintaining sturdy communication and collaboration.
2. Client Relationship Management:
- Develop and maintain strong relationships with inner and outside customers.
- Manage patron expectancies and clear up any problems that arise, ensuring the team meets purchaser needs efficiently.
- Act as a liaison between the ESS group and different stakeholders within Deloitte.
3. Operational Excellence:
- Identify and implement satisfactory practices to streamline tactics and enhance group productiveness.
- Utilize operational reviews, service degree agreements, and KPIs to monitor and enhance team performance.
- Manage administrative duties inclusive of depart requests, overtime, and timesheets, making sure seamless carrier shipping.
4. Process Improvement and Innovation:
- Lead the team in mapping out and enforcing new tactics and equipment.
- Encourage continuous improvement and information sharing in the crew.
- Stay up to date with the modern-day generation and tactics to make sure the team remains competitive and green.
5. Cultural Leadership:
- Create a healthful, inclusive, and motivating painting environment.
- Actively take part in ESS supervisor/manager meetings and contribute to broader ESS tasks.
- Serve as a position version for Deloitte’s Reinvented Performance Management (RPM), riding the corporation’s values and culture.
Qualifications and Skills:
To achieve this role, you need to possess the following qualifications and talents:
- Experience: A minimum of 4 years of supervisory and operational experience, ideally in a complex expert offerings environment. Experience in handling groups in a hybrid painting setting is rather valued.
- Leadership: Demonstrated capability to construct and lead powerful groups, with robust education and mentoring abilities.
- Bilingualism: Fluency in English and French is a demand because the position entails interactions with country-wide and worldwide clients.
- Problem-Solving: Strong crucial thinking talents, with the capacity to navigate complex situations, count on troubles, and develop effective answers.
- Proactive Attitude: An assured and assertive technique, with a fine “can-do” attitude and a pro demeanor.
- Client Focus: A deep expertise of customer expectations, wishes, and demanding situations, coupled with a dedication to turning in amazing service.
Total Rewards and Benefits:
Deloitte offers an aggressive revenue variety of $85,000 to $156,000 for this function, with eligibility to take part in an advantage software. The company’s Total Rewards Package extends beyond conventional reimbursement, emphasizing non-public well-being, career increase, and a balanced paintings-life dynamic. Some of the blessings include:
- Mental Health Support: $4,000 in step with 12 months for mental fitness blessings.
- Flexible Spending Account: $1,300 bendy advantage spending account.
- Time Off: Over 38 days off yearly, such as 10 firm-wide closures called “Deloitte Days.”
- Flexible Work Arrangements: Opportunities for bendy work schedules and a hybrid work version to support work-existence balance.
Why Deloitte?
At Deloitte, you will be part of a numerous and inclusive network that values different perspectives and existence experiences. The corporation is committed to supplying possibilities for continuous mastering, management improvement, and career boom. Whether you’re guiding groups, shaping tradition, or building information, Deloitte gives a supportive surrounding that will help you be triumphant.
Deloitte also emphasizes its dedication to diversity, fairness, and inclusion. The corporation encourages applications from all certified applicants, which include those from Indigenous groups, the Black network, and individuals with disabilities. Deloitte’s dedication to inclusivity is contemplated in its Accessibility Action Plan, Reconciliation Action Plan, and the BlackNorth Initiative.
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