Job Role : Deputy Manager, Operations
Salary : Rs 9,25,000 per year,
Company : Concentrix
Location : Hyderabad, Telangana
Qualifications : Bachelor’s degree
Experience : 2-3 year’s
ABOUT CONCENTRIX
Concentrix is a global enterprise offerings agency specializing in customer engagement and modern era solutions. With over 275 locations in more than forty international locations, Concentrix employs a various staff devoted to improving patron interactions and optimizing customer processes.
The agency gives a huge variety of offerings consisting of patron care, technical support, analytics, virtual transformation, and consulting. Concentrix serves more than one industries together with automobile, healthcare, retail, generation, and telecommunications, delivering tailor-made solutions to meet specific commercial enterprise desires.
Their technique integrates deep domain information with advanced analytics and generation to pressure operational performance and improve client satisfaction. Concentrix emphasizes developing meaningful connections between manufacturers and their customers via personalised interactions and digital innovation.
As a frontrunner in the commercial enterprise offerings industry, Concentrix prioritizes employee improvement and engagement, fostering a tradition of inclusivity and innovation. Their dedication to handing over outstanding service and driving consumer fulfillment has solidified Concentrix’s popularity as a trusted partner in the worldwide market.
Job Description
As Deputy Manager, Operations, you may oversee day by day activities to make sure clean business operations. Responsibilities encompass optimizing strategies, coping with sources efficaciously, and implementing strategies to satisfy organizational desires. You’ll collaborate with department heads to streamline workflows, solve operational troubles, and maintain excessive requirements of productiveness and performance. Monitoring budgets, reading performance metrics, and fostering a culture of continuous development are necessary to this role. Strong leadership, communication talents, and a proactive technique are crucial for driving operational excellence and contributing to the enterprise’s success.
Qualifications and skills of Deputy Manager, Operations:
- Leadership: Demonstrated ability to guide and inspire groups closer to accomplishing departmental and organizational objectives. Experience in guiding and growing crew members to maximise their potential and productivity.
- Strategic Thinking: Proven track document of growing and implementing strategic plans aligned with organisation desires. Ability to analyze marketplace tendencies, assume challenges, and capitalize on possibilities to drive commercial enterprise increase.
- Operational Excellence: Strong information of operational approaches across numerous capabilities together with manufacturing, logistics, procurement, and customer service. Experience in optimizing workflows, lowering prices, and enhancing performance.
- Problem-Solving Skills: Exceptional analytical and problem-solving competencies to identify root causes of issues and put in force powerful answers. Capacity to make selections under pressure while considering the effect on operations and average commercial enterprise overall performance.(Deputy Manager, Operations)
- Communication: Excellent verbal and written communique capabilities to have interaction correctly with internal teams, senior management, and outside stakeholders.Capable of offering complex information in a clear and concise manner.
- Financial Acumen: Proficiency in financial management which includes budgeting, forecasting, and cost control.Ability to interpret economic statistics, become aware of key overall performance indicators (KPIs), and make statistics-pushed selections to optimize aid allocation.
- Project Management: Experience in managing tasks from inception to final touch, ensuring timelines, budgets, and satisfactory requirements are met. Familiarity with project management methodologies and tools to streamline workflows and decorate venture consequences.
- Cross-Functional Collaboration: Proven ability to collaborate throughout departments to attain not unusual desires. Experience in fostering a collaborative surroundings, resolving interdepartmental conflicts, and selling a lifestyle of teamwork.
- Change Management: Skill in leading organizational alternate projects, together with method improvements, generation implementations, and organizational restructuring. Ability to manage resistance to trade and facilitate easy transitions.
- Customer Focus: Commitment to information purchaser desires and turning in splendid services or products. Experience in enforcing techniques to decorate client pleasure, retention, and loyalty.
- Risk Management: Knowledge of identifying and mitigating operational risks to ensure enterprise continuity and compliance with regulatory necessities. Experience in growing chance management strategies and contingency plans.
- Technological Proficiency: Familiarity with employer software structures (ERP, CRM) and proficiency in Microsoft Office suite (Excel, PowerPoint, Word). Ability to leverage technology to streamline operations and enhance selection-making procedures.
- Ethical Standards: Commitment to upholding moral standards and promoting a subculture of integrity, transparency, and responsibility within the business enterprise.
- Adaptability: Flexibility to evolve to changing priorities, business wishes, and unexpected demanding situations. Ability to remain calm and centered underneath pressure while retaining productiveness and choice-making effectiveness.
- Continuous Improvement: Commitment to private and expert development, as well as fostering a culture of continuous development inside the operations crew. Proactive in in search of opportunities to enhance tactics, competencies, and overall performance metrics.
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