Job Title : E-Relationship Manager
Salary : Rs 4,27,500 up to ₹3,97,214 per year
Location : Jaipur, Rajasthan
Company : ICICI Bank Ltd
Qualifications : Bachelor’s degree
Experience : 3 to 8 Years Experience
ABOUT ICICI BANK
ICICI Bank Ltd, considered one of India’s important financial establishments, has installed itself as a key participant within the united states of america’s banking zone. Founded in 1994, it gives a huge style of banking and financial offerings to corporate and retail clients alike.The bank operates through a vast community of branches and ATMs across India, making sure significant accessibility to its offerings.
ICICI Bank is understood for its revolutionary products and services, leveraging era to beautify purchaser experience. It gives comprehensive banking solutions together with economic savings payments, loans, investments, insurance, and wealth control offerings. The economic group has also ventured into virtual banking, supplying convenient on line and mobile banking structures.
With a robust emphasis on purchaser pleasure and transparency, ICICI Bank has earned a popularity for reliability and efficiency inside the economic offerings industry. It continues to enlarge its footprint globally whilst keeping its dedication to contributing undoubtedly to the groups it serves.
Job Description of an E-Relationship Manager
Role Overview:
The number one obligation of an E-Relationship Manager is to supervise and optimize all elements of digital interactions some of the enterprise organisation and its stakeholders. This includes retaining communique channels, improving person experience, and leveraging era to foster exceptional relationships.
Key Responsibilities:
Digital Communication Strategy:
- Develop and implement a complete digital verbal exchange method aligned with the enterprise’s normal goals.
- Manage electronic mail advertising campaigns, newsletters, and automatic responses to make sure ordinary and powerful verbal exchange.
Customer Relationship Management (CRM):
- Utilize CRM structures to tune customer interactions, analyze statistics, and become aware of opportunities for enhancing patron engagement.
- Segment client databases for focused advertising and marketing campaigns and custom designed communication.
Social Media Management:
- Monitor social media channels for patron remarks, inquiries, and troubles, and reply immediately to keep a super logo photograph.
- Create enticing content and control social media campaigns to boom logo attention and client engagement.
Online Reputation Management:
- Monitor online reviews, feedback, and mentions to assess sentiment and deal with any troubles or troubles.
- Implement strategies to beautify online recognition and manipulate disaster communications at the same time as essential.
Customer Support and Feedback:
- Coordinate with customer support groups to ensure properly timed resolution of client inquiries and court docket instances acquired thru digital channels.
- Gather customer feedback thru surveys and other method to discover areas for development and decorate purchaser satisfaction.(E-Relationship Manager)
Data Analysis and Reporting:
- Analyze digital interaction information to degree the effectiveness of conversation strategies and campaigns.
- Prepare everyday reports and displays to spotlight key metrics, tendencies, and insights to stakeholders.
Collaboration and Coordination:
- Work cautiously with advertising, income, and IT teams to align virtual communication efforts with broader organizational desires.
- Collaborate with content material material creators, designers, and builders to create compelling virtual content material and campaigns.
Skills and Qualifications:
- Bachelor’s degree in Marketing, Communications, Business Administration, or associated subject.
- Proven experience in virtual advertising, CRM, or patron dating control.
- Strong knowledge of virtual systems, social media, and growing virtual inclinations.
- Excellent communication abilities and capability to interact effectively with stakeholders at all stages.
- Analytical mind-set with availability in information evaluation gear and strategies.
- Creative logician with the ability to develop enticing content material and campaigns.(E-Relationship Manager)
- Technical Skills: Familiarity with CRM software, e-mail advertising and marketing platforms, social media management tools, and analytics equipment.
- Communication Skills: Excellent verbal and written conversation abilities with the potential to tailor messages to exclusive audiences.
- Analytical Skills: Strong analytical attitude with the potential to interpret records, draw conclusions, and make facts-pushed decisions.
- Creativity: Innovative wondering to broaden enticing content and campaigns that force consumer engagement and loyalty.
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