- Job Title: Customer Care Executive
- Location: Noida, New Delhi, Gurugram
- Company: Flipkart
- Qualification: Graduation Not Required
- Experience: 0 – 4 Years
- Salary: ₹ 2-4 Lacs P.A
- Employment Type: Full-Time
Job Overview:
Flipkart, India’s essential e-trade marketplace, is looking for a particularly inspired and patron-centric individual to Join our institution as a Customer Care Executive. The remarkable candidate can be accountable for presenting pinnacle-notch customer support, addressing client inquiries, resolving courtroom docket times, and making sure a continuing buying enjoyment for our valued customers. If you’ve got an ardor for assisting human beings and a strain to attain patron satisfaction, we need to concentrate on you!
Customer Care Executive Key Responsibilities:
- Customer Interaction: Handle inbound and outbound consumer calls and emails in an expert and courteous way. Respond to consumer queries directly and effectively.
- Issue Resolution: Address and treat customer courtroom instances and problems related to orders, deliveries, payments, returns, and refunds. Ensure all times are closed satisfactorily and in the stipulated time frame.
- Product Knowledge: Maintain intensive facts of Flipkart’s products, offerings, recommendations, and techniques. Provide correct and complete data to clients to assist them make informed picks.
- Documentation: Accurately report all consumer interactions, problems, and resolutions inside the patron dating management (CRM) device. Ensure all facts are updated and without problems available for future reference.
- Feedback Collection: Collect and have a look at consumer remarks to select areas for improvement. Provide ordinary opinions to the management crew with actionable insights to decorate customer service.
- Cross-Functional Collaboration: Work carefully with one-of-a-kind departments, on the aspect of logistics, warehouse, and product agencies, to ensure a persevering with and green consumer revel. Escalate complex issues to the relevant departments and comply with them up until choice.
- Performance Metrics: Meet and exceed character and company general average overall performance goals, together with reaction time, preference time, and consumer satisfaction scores.
- Continuous Improvement: Stay updated with the modern corporation inclinations and incredible practices in customer support. Participate in schooling durations and workshops to continuously enhance capabilities and information.
Customer Care Executive Requirements:
- Educational Background: A high university degree or equivalent is required; a Bachelor’s diploma in Business, Communications, or an associated location is desired.
- Experience: Minimum of 1 year of experience in a customer support characteristic, preferably in an e-trade or retail surroundings.
- Communication Skills: Excellent verbal and written verbal exchange competencies in English and ideally one or more Indian languages. Ability to hold facts surely and concisely.
- Interpersonal Skills: Strong interpersonal talents with the functionality to assemble and maintain extremely good relationships with customers and co-employees.
- Problem-Solving Skills: Effective trouble-solving capabilities with the capability to assume significantly and act swiftly. Demonstrated capability to address difficult clients and conditions with empathy and professionalism.
- Technical Skills: Proficient in the use of computer systems and numerous software program applications, collectively with CRM structures and Microsoft Office Suite.
- Time Management: Strong organizational and time control competencies. Ability to multitask and prioritize workload correctly.
- Flexibility: Willingness to paint in shifts, collectively with weekends and holidays, as required.
What We Offer:
- Competitive Salary: Attractive reimbursement package based totally on revel in and performance.
- Career Growth: Opportunities for professional improvement and professional development inner Flipkart.
- Work Environment: A dynamic and inclusive work environment that encourages collaboration and innovation.
- Benefits: Comprehensive health insurance, paid day off, worker reductions, and different perks.
How to Apply:
Interested candidates are invited to submit their up-to-date resume alongside a cowl letter explaining why they’ll be a suitable suit for this characteristic. Please send your utility to the email address with the hassle line “Customer Care Executive Application – [Your Name]”.
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About Flipkart:
Flipkart is India’s biggest online market, supplying an extensive kind of products at some point of numerous instructions which includes electronics, style, domestic requirements, and more. Our challenge is to provide a persevering and beautiful buying revel to our customers via leveraging cutting-edge generation and outstanding customer service. Join us in our journey to redefine online buying in India!
Flipkart is the same possible employer. We have a great time range and are devoted to developing inclusive surroundings for all employees.
Apply Now
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