Flipkart Work-From-Jobs, Latest Jobs For Freshers |July,2024

Flipkart, based in 2007 by way of Sachin Bansal and Binny Bansal, is certainly one of India’s essential e-trade organizations.Flipkart Work-From-Jobs Headquartered in Bangalore, it commenced as a web bookshop and briefly increased into several classes, including electronics, fashion, and groceries. Known for its revolutionary technique, Flipkart added services like coins on transport and easy returns, revolutionizing online shopping in India. Acquired with the useful resource of Walmart in 2018, Flipkart maintains to reputation for enhancing patron revel in, growing its product range, and leveraging era to pressure growth. It stays a key player within the competitive Indian e-exchange marketplace.

• Job Role: Customer Service Representative
  
• Company: Flipkart
• Location: Work From Home (Remote)
  
• Qualification: Bachelor’s Degree
• Employment Type: Part Time/Full Time, Permanent
• Experience: Experience or Fresher

Flipkart Work-From-Jobs Description:-

Flipkart, India’s predominant e-commerce commercial enterprise corporation, is searching for enthusiastic and committed Customer Service Representatives to join our dynamic crew. As a Customer Service Representative at Flipkart, you can play a critical role in making sure a nice shopping experience for our customers via addressing their queries, resolving issues, and providing exceptional issuer. If you are captivated with client pride and thrive in a quick-paced environment, we encourage you to apply.

Role & Responsibilities:-

1. Customer Interaction:-

• Handling Inquiries: Address purchaser queries and issues through numerous channels which incorporate smartphone, electronic mail, chat, and social media.
• Product Information: Provide specific records approximately products, offerings, and policies to help clients make knowledgeable selections.
• Order Assistance: Assist clients with order placements, cancellations, returns, exchanges, and refunds, making sure a smooth and trouble-free device.

2. Problem Resolution

• Issue Resolution: Resolve consumer courtroom instances and issues straight away and effectively by manner of offering accurate information and answers.
• Technical Support: Offer the number one technical useful resource for Flipkart’s internet web page and cellular app, guiding clients through troubleshooting steps.
• Escalation Management: Escalate complicated issues to the right departments or supervisors at the same time as essential, ensuring properly timed choice.

3. Customer Relationship Management

• Building Rapport: Establish and preserve extremely good relationships with clients through demonstrating empathy, patience, and records.
• Feedback Collection: Collect consumer comments and recommendations to help enhance Flipkart’s products and services.
• Loyalty Programs: Promote and provide an explanation for Flipkart’s loyalty applications, discounts, and promotions to beautify patron engagement and retention.

4. Documentation and Reporting

• Accurate Records: Maintain correct and centered facts of client interactions, inquiries, complaints, and resolutions inside the CRM device.
• Reporting: Generate everyday evaluations on patron interactions and comments to help understand trends and regions for development.

Qualification Required:-

1. Education: A high college degree or equivalent; a bachelor’s degree is favored.
2. Experience: Prior experience in customer support, preferably in an e-exchange or retail environment.

Skills:

1. Communication: Excellent verbal and written conversation competencies in English; proficiency in extra languages is a plus.
2. Problem-Solving: Strong analytical and trouble-solving abilties with the potential to count on speedy and provide effective answers.
3. Technical Proficiency: Basic records of e-commerce systems and the ability to navigate and use laptop systems correctly.
4. Interpersonal Skills: Ability to assemble rapport and effectively communicate with clients, demonstrating empathy and patience.
5. Multitasking: Ability to address more than one obligation simultaneously in fast-paced surroundings.

Key Skills Required:-

• • Customer Focus: A strong willpower to present top-notch customer support and ensure consumer delight.
  • Adaptability: Ability to comply with changing customer desires and deal with a massive range of inquiries and issues.
  • Attention to Detail: Meticulous hobby to element to make certain correct record-preserving and problem desire.
  • Team Player: Ability to artwork properly internal a crew, collaborating with colleagues to collect commonplace dreams.
  • Time Management: Effective time control abilties to address an immoderate amount of purchaser interactions successfully.

Why Join Flipkart?

Flipkart gives a colorful and inclusive artwork environment wherein innovation and client recognition are in the middle of the whole thing we do. As a Customer Service Representative, you can have the possibility to expand your capabilities, grow your profession, and make a large impact at the customer revel in. Flipkart is devoted to employee development, offering education, sources, and guides that will help you attain your function. Join us at Flipkart and be a part of a crew that is shaping the future of exchange in India.

Click Here To Apply  Now

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