Job Title : GenAI Customer Solutions Engineer
Salary : Rs 56.3 Lakhs per year
Location : New Delhi
Company : Intel
Qualifications : B.Tech/B.E.
Experience : 2 – 5 Years
ABOUT INTEL
Intel, a multinational era enterprise, has a giant presence in India with more than one operations across the united states. Established in 1988, Intel India performs a important position in Intel’s global method by way of contributing to innovation, studies, and development. The enterprise’s facilities in Bengaluru, Karnataka, function a hub for modern engineering and design, focusing on regions together with microprocessors, software development, and system layout.
Intel India is deeply concerned in fostering technological advancements now not best within Intel however also in collaboration with the wider Indian surroundings. This consists of partnerships with academia, government, and industry to pressure initiatives in areas like artificial intelligence, 5G connectivity, and Internet of Things (IoT). The employer additionally helps ability improvement packages and entrepreneurship initiatives to nurture expertise and promote innovation in the generation quarter across India.
Job Overview
As a GenAI Customer Solutions Engineer, you will play a pivotal function in bridging technology and patron desires. Your number one focus could be understanding patron requirements, designing tailor-made answers the usage of GenAI’s modern tools, and making sure seamless integration and aid. You’ll collaborate closely with each technical teams and customers to supply optimized answers that exceed expectancies. This role needs strong communication abilities, technical talent, and a proactive method to trouble-fixing, making sure GenAI maintains to innovate and deliver great patron studies throughout numerous industries.
Responsibilities of a GenAI Customer Solutions Engineer at Intel:
1. Solution Design and Implementation:
- Analyze consumer requirements and endorse appropriate GenAI answers.
- Design and architect custom designed answers that align with patron objectives and GenAI abilities.
- Implement answers successfully, making sure seamless integration with present structures and approaches.
2. Technical Expertise:
- Serve as a subject remember expert on GenAI merchandise and technologies.
- Provide steerage and aid to clients and inner groups on technical components and best practices.
- Troubleshoot technical issues and collaborate with engineering teams to resolve them promptly.
3. Customer Engagement and Support:
- Build sturdy relationships with customers, information their business dreams and demanding situations.
- Act as a depended on marketing consultant, supplying insights and tips to optimize GenAI solutions.
- Deliver incredible customer support, addressing inquiries and issues with professionalism and performance.
4. Project Management:
- Manage undertaking timelines, milestones, and deliverables efficiently.
- Coordinate with move-purposeful teams to ensure task achievement and purchaser pleasure.(GenAI Customer Solutions Engineer)
- Monitor assignment progress, identify risks, and enforce mitigation techniques as wished.
5. Continuous Improvement:
- Stay updated on industry developments and GenAI improvements.
- Proactively identify possibilities to decorate solutions and processes.
- Contribute to the improvement of latest functions or upgrades primarily based on customer comments and marketplace desires.
Qualifications:
1. Education and Experience:
- Bachelor’s diploma in Computer Science, Engineering, or associated technical field (or equivalent sensible revel in).
- Proven revel in in a purchaser-going through technical role, ideally as a solutions engineer or comparable function.
- Familiarity with AI, system gaining knowledge of, or natural language processing technology is advantageous.
2. Technical Skills:
- Strong understanding of software program improvement lifecycle and cloud-primarily based solutions.
- Proficiency in programming languages consisting of Python, Java, or JavaScript.
- Experience with API integrations, databases (SQL, NoSQL), and net technologies.
3. Communication and Collaboration:
- Excellent conversation abilities, each written and verbal, with the capability to carry complex technical standards to non-technical audiences.
- Strong interpersonal talents and the capacity to construct rapport with clients and inner stakeholders.
- Collaborative attitude with experience running in move-useful groups.
4. Problem-Solving and Analytical Abilities:
- Strategic philosopher with the potential to investigate purchaser requirements and advise progressive solutions.
- Strong troubleshooting abilities to diagnose and clear up technical troubles efficaciously.(GenAI Customer Solutions Engineer)
- Detail-orientated method to ensure accuracy and fine in answer shipping.
5. Customer Focus:
- Passion for consumer achievement and handing over super service.
- Ability to empathize with client challenges and proactively address their needs.
- Dedication to maintaining long-term purchaser relationships and using customer satisfaction.
6. Adaptability and Initiative:
- Ability to thrive in a fast-paced, dynamic environment and manage a couple of priorities.
- Proactive and self-prompted with a willingness to take ownership of initiatives and pressure them to final touch.
- Willingness to tour on occasion for consumer meetings or assignment necessities.
