- Role: product support engineer
- Location: Pune, Hybrid
- Company: HCLTech
- Salary: Not Disclosed
- Qualifications: Any Graduate
- Experience: 1 – 6 years
- Employment Type: Full Time, Permanent
About HCLTech:
HCLTech is a chief global generation employer with a robust presence in IT offerings and consulting. With a workforce of over two hundred,000 personnel, the corporation serves a wide type of industries, imparting stop-to-cease answers that combine modern-day generation and facts. HCLTech has constructed a reputation for innovation and purchaser-centric answers, and its range of services includes digital transformation, cybersecurity, cloud computing, and software program product development.
In this specific possibility, HCLTech is seeking to fill the placement of a Product Support Engineer (L2) for its HCL Commerce platform. This is a full-time, everlasting function positioned in Pune, with the choice of a hybrid artwork setup. The challenge calls for 1 to 6 years of experience, and the feature specializes in providing technical aid for the HCL Commerce platform, which could be a powerful consumer interplay platform for omnichannel commerce. The platform serves companies of all sizes, from small organizations to huge-scale groups, and is suitable in the course of diverse industries.
Job Description:
The Product Support Engineer (L2) will offer technical help remotely to clients with the usage of HCL Commerce. The function consists of troubleshooting, diagnosing, and resolving customer issues using each technical expertise and problem-solving skills. As a part of this function, the candidate will paint carefully with extraordinary help and engineering groups to prioritize problems and deliver solutions to client troubles. Clear communique with customers and stakeholders is critical in this function to make certain that action plans are completed efficiently.
Key Responsibilities:
- Issue Identification & Resolution: The number one project might be to find out and track platform/product troubles that have an impact on customers, operating towards spark-off resolution.
- Customer Feedback & Feature Development: The engineer will correctly talk client comments and any feature requirements to the product control and engineering groups.
- Knowledge Base Contribution: To assist in streamlining destiny, the engineer will generate expertise-based articles by documenting answers to common queries.
- Escalation & Triage: They can be responsible for triaging, troubleshooting, escalating, and in the long run resolving product manual issues based mostly on their complexity.
- Stay Updated: The engineer is predicted to stay present-day with the extremely present-day organization developments, relevant generation updates, and new product functions related to ElasticSearch, Redis, Nifi, Kibana, and exceptional technology associated with the platform.
Skills and Experience Requirements:
Must-Have Skills:
- Technical Support Experience: At least 2 years of revel in offering technical help for organization-diploma customers, with a robust cognizance of far-off troubleshooting.
- Java and J2EE: Proficiency in Java and J2EE technology is important, given that these are center additives of the HCL Commerce platform.
- Linux/Unix: The candidate needs to be conversant with any flavor of Linux working machine, due to the fact the platform typically operates on this shape.
- RDBMS and Querying: Basic statistics of relational database control systems and the capability to put in writing fundamental queries.
- Problem-Solving and Analytical Thinking: Strong troubleshooting, debugging, and analytical wondering abilities are crucial for resolving customer issues correctly.
- Communication Skills: Strong written and oral conversation, along with interpersonal capabilities, will allow the candidate to collaborate effectively with every technical and non-technical stakeholder.
- Remote Troubleshooting: The candidate must have a hooked-up tune record of fixing software program-related troubles remotely.
Good-to-Have Skills:
- Cloud Native Technologies: Experience with Kubernetes, Docker, and microservices structure is notably suitable.
- Experience with Commerce Platforms: A record in Websphere Commerce, Weblogic, or comparable middleware systems might be a substantial benefit.
Experience Level and Eligibility:
The position is open to applicants with 2 to 15 years of revel in. While a minimum of 2 years of revel in is required, HCLTech is open to thinking about more professional applicants, specifically human beings with a history in HCL Commerce. This makes the placement bendy in terms of seniority, permitting professionals at diverse stages of their careers to use it.
Education:
The pastime listing mentions that any graduate can comply with the position, which means that the position is open to an extensive form of academic backgrounds as long as the technical abilties are met.
Benefits:
1. Competitive Salary
HCLTech is an idea for supplying aggressive profit programs that may be aligned with organization requirements. Although the precise profits for this function are not disclosed, it’s far typically commensurate with experience and skills degree.
2. Hybrid Work Model
This job offers a hybrid artwork association, which allows for a combination of running from domestic and onsite at the Pune office. This flexibility can result in a better paintings-lifestyles balance, reduced commuting time, and extended activity delight.
3. Health and Wellness Benefits
HCLTech offers complete medical health insurance to its personnel, collectively with medical, dental, and vision coverage. In many cases, the insurance additionally extends to dependents and circle of relatives contributors. The company can also provide additional well-being applications, like health take a look at-ups, mental fitness assist, and health memberships.
4. Paid Time Off (PTO)
HCLTech gives beneficiant leave recommendations, together with vacation days, sick leave, and paid vacations. Employees may also be eligible for special forms of go away inclusive of maternity/paternity depart, bereavement depart, and sabbatical leave, depending on their tenure with the agency.
5. Professional Growth and Learning Opportunities
- HCLTech encourages non-stop mastering and ability improvement. Employees in technical roles, like the Product Support Engineer, may have to get entry to:
- Training and certification applications (e.g., certifications in cloud generation, exchange systems, AI, and more).
- Opportunities for professional development through internal undertaking rotations and promotions.
- Participation in technical workshops and meetings that beautify expert knowledge.
6. Workplace Culture and Global Exposure
- HCLTech has a diverse, inclusive, and employee-centric lifestyle. As a global organization, operating at HCL offers possibilities to collaborate with global groups, offering exposure to distinct markets and international extremely practices.
- The organization fosters open-door coverage, encouraging innovation, teamwork, and communication at the least bit levels.
7. Retirement Benefits
HCL normally gives a retirement savings plan, along with a Provident Fund (PF) or similar pension schemes. This permits personnel to construct financial savings through the years for economic safety in retirement.
Other More Jobs:
