HCLTech Hiring Service Desk Support Job| $20–$25 an hour| Apply

• Job Title: Bilingual Service Desk Support
• Salary:$20–$25 an hour
• Location: HCLTech in Mississauga, ON
• Company: HCL Technologies (HCLTech)
• Qualification: Bachelor’s degree 

ABOUT HCL TECHNOLOGIES (HCLTECH)

HCL Technologies (HCLTech) is a worldwide IT services and consulting corporation established in Toronto, Canada. A subsidiary of HCL Group, HCLTech provides a huge range of technology solutions inclusive of IT infrastructure control, digital transformation, cloud computing, cybersecurity, and software program engineering. The business enterprise makes a specialty of turning into modern and scalable era offerings to customers across diverse industries which include banking, healthcare, retail, and production.

With a sturdy presence in Canada, HCLTech is devoted to assisting companies boost their digital journeys via present-day solutions. It partners with main global organizations to offer tailored IT services that optimize operations, decorate user reports, and power commercial enterprise growth. HCLTech is understood for its recognition of fostering expertise, innovation, and sustainability, and its collaborative technique has earned it robust popularity inside the Canadian marketplace as a trusted technology partner.

Service Desk Support: Job Overview

A Bilingual Service Desk Support position involves offering technical help and customer service to customers in both English and a secondary language, regularly Spanish, French, or different languages depending on the organization’s geographical attain. This role is important in ensuring smooth IT operations using addressing, troubleshooting, and resolving technical troubles or presenting assistance to stop users within an agency. Service Desk Support specialists act as the number one point of contact for individuals experiencing technical problems, offering set-off and powerful answers.

Key Responsibilities:

Technical Support & Troubleshooting:

• Provide first-line assistance for users experiencing hardware, software program, community, or application-related problems.
• Diagnose troubles suggested by using give-up users, whether or not via e-mail, cellphone, or chat, and provide effective solutions or escalate whilst important.
• Guide users through step-by-step solutions cleanly and concisely in both the primary and secondary language.

Incident Management:

• Log, tune, and monitor service requests and incidents in the usage of ticketing structures.
• Ensure proper decision of issues and control follow-united States of America to confirm the person’s delight.
• Categorize and prioritize incidents based on urgency and impact, ensuring compliance with provider-level agreements (SLAs).

Customer Service:

• Provide splendid customer service by speaking correctly, professionally, and empathetically with customers in each language..
• Address queries regarding IT merchandise, systems, and services whilst making sure of clarity in technical factors.
• Maintain an advantageous relationship with users, even when coping with tough or traumatic conditions.

Technical Documentation:

• Update and keep know-how-based articles and troubleshooting cursive-up-up users in both languages.
• Document ordinary problems and answers to improve destiny incident decision processes.
• Contribute to growing multilingual user manuals or FAQs to cater to non-English talking users.

Collaboration with IT Teams:

• Work intently with other technical teams (network directors, device engineers, and so forth.) to clear up complex technical problems and provide smooth end-user enjoyment.
• Assist in machine protection and upgrades by speaking about any problems or providing consumer feedback.

Training and Support:

• Provide training to customers on new software programs systems, or features while vital.
• Help onboard new employees by providing them with IT-associated statistics and assistance with their desired language.

Skills & Qualifications:

1. Bilingual Proficiency: Fluency in English and some other languages(e.g., Spanish, French, and so forth.) is crucial for communicating correctly with a diverse user base.
2. Technical Expertise: A strong know-how of common IT systems, hardware, software program programs, and troubleshooting techniques.
3. Customer Service Orientation: Ability to deal with users in a polite, affected person, and expert manner, especially when addressing technical problems.
4. Problem-Solving Skills: Critical wondering competencies to diagnose and clear up issues efficaciously.
5. Time Management: Ability to manipulate a couple of tasks or tickets right now at the same time as keeping an excessive degree of attention to detail.
6. Communication Skills: Clear verbal and written communique talents in both languages are important, ensuring that technical free and easily understood by non-technical users.

Work Environment & Career Outlook:

This role usually works in a provider table, IT assist center or faraway surroundings. It gives a dynamic workday and may contain managing an extensive range of technical troubles. Bilingual Service Desk Support positions are in excessive demand as agencies increase their operations to international markets and require assistance from multi-lingual workforces. The professional path for this role may additionally result in positions together with an IT Support Specialist, System Administrator, or IT Service Manager.

Click Here to Apply Now 

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