Job Role: High Touch Engineer Service Provider
Salary: 28,00,000 per year,
Location: Mumbai, Maharashtra
Company: Cisco Systems
Qualifications: Bachelor’s degree
Experience: Minimum of 5 years of experience
ABOUT CISCO SYSTEMS
Cisco Systems, Inc., located in San Jose, California, is an international chief in networking and cybersecurity Answers. Founded in 1984 by using way of Leonard Bosack and Sandy Lerner, Cisco has been pivotal in shaping the cutting-edge net and agency networking panorama. The business corporation’s considerable portfolio consists of hardware, software software, and services designed to attach people, gadgets, and networks securely and efficaciously.
Cisco’s offerings span all through diverse eras, inclusive of routing, switching, cloud computing, and cybersecurity. With a focus on innovation, Cisco has been at the leading edge of tendencies in regions that encompass the Internet of Things (IoT) and 5G networking. The employer’s commitment to advancing the era is matched through the way of its emphasis on sustainability and company social responsibility. Cisco serves a diverse type of industries, from telecommunications to authorities, presenting solutions that permit digital transformation and decorate connectivity internationally.
Job Description
A High Touch Engineer Service Provider offers personalized, excessive-degree technical useful resources to ensure maximum pleasurable overall performance and client pleasure. Responsibilities encompass managing complex technical troubles, supplying proactive upkeep, and handing over custom-designed solutions tailored to specific consumer desires. This role includes near collaboration with customers to recognize their requirements, troubleshoot advanced problems, and enforce powerful strategies. The position needs sturdy technical expertise, wonderful communique abilties, and a client-centered method. Candidates have to be adept at handling excessive-strain situations and preserving an excessive modern day of service delivery.
High Touch Engineer: Requirements and Skills
1. Technical Expertise:
- Advanced Knowledge: Proficiency in relevant technology and systems including cloud computing, networking, or organization software, depending on the industry.
- Problem-Solving: Strong capacity to diagnose and remedy complicated technical issues efficiently.
- System Integration: Experience with integrating numerous technologies and ensuring seamless capability.
2. Customer Relationship Management:
- Client Interaction: Excellent competencies in coping with excessive-stakes patron relationships, often related to direct communication with key stakeholders.
- Consultative Approach: Ability to recognize customer desires deeply and offer tailored solutions.
- Account Management: Experience in managing more than one excessive-profile money owed with a focus on delivering first-rate service.
3. Communication Skills:
- Technical Communication: Ability to explain complicated technical concepts truly to non-technical customers.
- Documentation: Skill in growing comprehensive and clean technical documentation and reports.(High Touch Engineer Service Provider)
4. Project Management:
- Coordination: Proficient in handstand obligations of more than one tasks or obligations simultaneously.
- Timeliness: Ensuring timely delivery of solutions while dealing with customer expectations correctly.
5. Analytical Skills:
- Data Analysis: Ability to investigate facts and generate insights that guide technical answers and improvements.
- Troubleshooting: Strong analytical abilities for diagnosing troubles and implementing powerful solutions.
- Data Analysis: Ability to investigate facts and generate insights that guide technical answers and improvements.
6. Customer-Focused Approach:
- Empathy: Understanding and addressing purchaser concerns with a high diploma of empathy and professionalism.
- Proactivity: Anticipating ability problems and addressing them before they effect the purchaser.
- Empathy: Understanding and addressing purchaser concerns with a high diploma of empathy and professionalism.
7. Industry Knowledge:
- Up-to-Date: Keeping abreast of industry tendencies and technological advancements applicable to the customer’s commercial enterprise. (High Touch Engineer Service Provider)
- Best Practices: Implementing industry best practices to make sure the foremost effects for customers.
8. Technical Certification and Education:
- Certifications: Relevant certifications which include AWS Certified Solutions Architect, Cisco Certified Network Associate (CCNA), or comparable, depending on the sector.
- Education: A diploma in Computer Science, Engineering, Information Technology, or a associated discipline is often required.
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