- Role: Customer Service Executive
- Location: Noida
- Company: Tech Mahindra
- Salary: ₹ 3.5-5 Lacs P.A.
- Qualifications: Any Graduate or Postgraduate
- Experience: 1 – 6 years
- Employment Type: Full Time, Permanent
Company Overview:
Tech Mahindra is a global leader in virtual transformation, consulting, and employer reengineering solutions. Part of the Mahindra Group, the organization is based totally in Pune, India, and operates in over ninety international places. Tech Mahindra is known for its revolutionary method to the era and its dedication to handing over first-rate offerings and answers to its clients globally. With a diverse portfolio that spans numerous industries, Tech Mahindra desires to enhance commercial enterprise agency strategies, pressure increases, and provide contemporary answers to satisfy the evolving dreams of its customers.
Job Overview:
Tech Mahindra is presently hiring for the location of Customer Service Executive. This characteristic is essential in preserving the agency’s popularity for fantastic customer support. The function is based totally in Noida, and the corporation is seeking out candidates who possess strong verbal exchange skills and applicable revel in in dealing with client queries and issues.
Role and Responsibilities:
As a Customer Service Executive at Tech Mahindra, your number one responsibilities will consist of:
- Conflict Resolution: Addressing and resolving conflicts effectively to make sure customers are delighted and hold high-quality relationships.
- Responding to Tickets: Managing and responding to purchaser tickets immediately to solve issues and provide a manual.
- Answering Phone Calls: Handling incoming cell smartphone calls from customers, especially folks who might be suffering or going through troubles.
- Addressing Customer Concerns: Attending to all customer concerns and queries with professionalism and empathy to ensure a terrific customer experience.
Key Skills and Qualifications:
The nice candidate for this function must be private:
- Excellent Communication Skills: Ability to speak really and efficaciously in English, both verbally and in writing.
- Experience: A minimum of 6 months of revel in an international voice way (non-technical) or 1 year of experience in a global voice technique (technical).
- Customer Service Skills: Proficiency in handling inbound customer service calls and providing solutions to numerous issues.
- Technical Knowledge (for Technical Roles): For candidates utilizing for the technical voice approach, a fundamental know-how of technical problems and answers is wanted.
Required Experience & Skills:
- Experience: 1 to 6 years of relevant enjoy in customer service or BPO roles.
- Language Skills: Fluent in English with the potential to deal with worldwide calls effectively.
- Technical Skills (for Technical Roles): Experience with technical assist techniques is a plus.
Perks and Benefits:
- Tech Mahindra offers an aggressive blessings package deal for its employees, which includes:
- Transportation: Cab offerings to and from the administrative center, ensuring a trouble-unfastened journey.
- Loyalty Bonus: Financial rewards for prolonged-time period provider and self-discipline to the business enterprise.
- Work Schedule: A five-day working week, imparting a balanced paintings-existence timetable.
About Tech Mahindra:
Tech Mahindra has rich statistics of providing current answers and exceptional providers to its clients. The employer’s determination to excellence and client pride has set up it as a terrific player in the global IT and BPO sectors. With a focal point on generation-pushed answers and a robust emphasis on employee improvement, Tech Mahindra is devoted to growing supportive and profitable painting surroundings for its personnel.
Tech Mahindra, founded in 1986, is a global IT services and consulting enterprise primarily based in Pune, India, and part of the Mahindra Group. It gives offerings like virtual transformation, cloud answers, AI, cybersecurity, and facts analytics to industries including telecom, banking, healthcare, and manufacturing. Operating in over ninety countries with one hundred forty,000+ employees, Tech Mahindra is known for its understanding of 5G, telecom answers, and sustainability. The employer emphasizes innovation, partnerships, and collaborations to assist clients navigate the virtual economy, specializing in delivering seamless, patron-centric digital stories.
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