- Job Role: Sr Field Service Supervisor
- Location: Markham, ON•Hybrid work
- Company: Honeywell
- Qualifications: Bachelor’s degree, Master’s degree
- Experience: 2 Years
- Job Type: Full-Time
About Honeywell:
Honeywell is a worldwide chief in diversified technology and production, serving customers globally with aerospace services and products, control technology for homes and corporations, and overall performance materials. We are committed to turning in revolutionary solutions that decorate the fantastic of existence and the performance of our client’s operations.
Job Description:
We are seeking an exceptionally prompted and skilled senior field Service Supervisor to enroll in our dynamic group. In this role, you may lead a group of area carrier technicians, supplying steering and assisting to ensure the best stages of purchaser delight and provider shipping. The first-rate candidate will own robust management abilities, technical know-how, and willpower for excellence.
Sr Field Service Supervisor Responsibilities:
1. Leadership and Team Management:
- Supervise and lead a group of subject service technicians, imparting route, coaching, and standard overall performance remarks.
- Develop and position into effect schooling programs to enhance team talents and facts.
- Foster extraordinary painting surroundings that encourage collaboration, innovation, and expert growth.
2. Customer Service Excellence:
- Serve because the number one component of contact for clients, addressing issues, and resolving issues at once and efficaciously.
- Ensure properly timed and incredible carrier transport, meeting or exceeding client expectations.
- Build and keep robust relationships with key clients and stakeholders.
3. Operational Management:
- Planned, scheduled, and oversaw subject-provider sports activities, making sure of green use of resources.
- Monitor and manage provider contracts, making sure compliance with terms and situations.
- Develop and enforce techniques to enhance carrier performance and decrease operational fees.
4. Technical Expertise:
- Provide technical assistance and guidance to the group and customers, troubleshooting complicated issues and supplying answers.
- Stay updated on modern-day organization inclinations, technology, and satisfactory practices.
- Conduct normal audits and exams to ensure compliance with safety necessities and rules.
5. Performance Metrics and Reporting:
- Track and document key typical overall performance symptoms (KPIs) associated with issuer shipping, purchaser satisfaction, and operational overall performance.
- Analyze information to find out tendencies, and areas for development, and implement corrective movements.
- Prepare and present reports to senior control and one-of-a-kind stakeholders.
6. Continuous Improvement:
- Lead initiatives to constantly enhance carrier tactics, devices, and structures.
- Drive innovation with the resource of exploring new generations and methodologies to enhance provider delivery.
- Encourage a way of lifestyles of non-prevent studying and development inside the institution.
Qualifications & Experience:
- Bachelor’s degree in Engineering, Business Management, or an associated vicinity.
- Minimum of 5-7 years of experience in field company operations, with at least three years in a supervisory function.
- Strong technical heritage in [specific industry or technology relevant to the role].
- Proven track document of managing and major a team in a short-paced, client-targeted surroundings.
- Excellent verbal exchange and interpersonal abilities, with the ability to interact successfully with customers, crew participants, and senior control.
- Strong problem-solving competencies and the capability to make sound decisions under pressure.
- Proficiency in Microsoft Office Suite and experience with provider-managed software programs.
- Willingness to travel as required.
Preferred Qualifications:
- Experience within the specific industry, e.g., aerospace, automation, energy region.
- Project management certification (PMP, PRINCE2) or identical.
- Knowledge of Lean Six Sigma or one-of-a-kind continuous development methodologies.
What We Offer:
- Competitive revenue and complete advantages package deal.
- Opportunities for professional development and professional development.
- A supportive and collaborative painting environment.
- The risk is to work with the present-day generation and make a meaningful effect on purchaser operations.
Honeywell is an Equal Opportunity Employer. We have a good time range and are dedicated to developing inclusive surroundings for all personnel.
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