Job Role: Operational Account Management
Salary: Rs 11,40,000 per year
Location: Gurugram, Haryana
Company: Hewlett-Packard (HP)
Qualifications: Bachelor’s degree
Experience: 2-5 years of experience
ABOUT HEWLETT PACKARD (HP)
Hewlett-Packard (HP) is a multinational statistics-era enterprise agency based in 1939 by way of using Bill Hewlett and Dave Packard. Initially a pioneer in virtual take-a-look at systems, HP rapidly improved into computer systems, printers, and software program software answers, becoming a leader within the tech corporation. Headquartered in Palo Alto, California, the organization has rich information on innovation, credited with introducing the number one commercially successful hand-held calculator and several improvements in private computing.
HP operates through various segments, which include Personal Systems, Printing, and Enterprise. The enterprise is an idea for its willpower toward sustainability and corporate social obligation, aiming to reduce the environmental effects and decorate virtual equity. With a robust presence in every purchaser and agency market, HP keeps adapting to changing technology and client goals, focusing on regions like three-D printing, AI, and cloud computing. Its enduring legacy and ongoing innovation solidify HP’s position as a key player within the international tech landscape.
Job Description
The Operational Account Management oversees purchaser relationships and ensures seamless service shipping. Responsibilities consist of dealing with client money owed, addressing inquiries, and coordinating with inner teams to remedy issues effectively. This position involves analyzing account overall performance, identifying development opportunities, and imposing strategies to enhance customer pleasure. The supervisor will also reveal settlement compliance, offer normal updates to customers, and broaden tailor-made solutions to meet their needs. Strong communique capabilities, attention to detail, and the capacity to multitask are critical for success in this dynamic position.
Responsibilities of Operational Account Management:
- Client Relationship Management: Foster strong relationships with customers by way of understanding their wishes and imparting wonderful provider. Act because the number one point of contact for account-related inquiries and problems.
- Account Oversight: Manage the everyday operations of consumer bills, making sure all offerings are added efficaciously and efficaciously. Monitor account performance metrics and put together regular reports for clients.
- Issue Resolution: Proactively discover and deal with any troubles or demanding situations that could arise. Collaborate with inner teams to ensure well-timed decisions and preserve high tiers of consumer pleasure.
- Contract Management: Ensure compliance with contractual responsibilities and provider stage agreements (SLAs). Review contracts regularly to discover possibilities for renewal or renegotiation.
- Strategic Planning: Analyze account information and tendencies to broaden strategic guidelines geared toward improving provider shipping and patron retention. Present findings and strategies to clients and internal stakeholders. (Operational Account Management)
- Project Coordination: Lead or participate in pass-purposeful initiatives related to account control, making sure of alignment with customer dreams and goals. Coordinate resources and timelines correctly.
- Training and Support: Provide schooling and help to customers on product services and services. Facilitate onboarding processes for brand-spanking new clients to ensure an easy transition.
- Feedback Collection: Gather customer remarks regularly to pick out areas for improvement. Implement changes based totally on remarks to decorate service fine.
- Market Research: Stay up to date on enterprise developments and first-rate practices. Use insights to inform account strategies and provide clients with relevant hints.
Qualifications of Operational Account Management:
- Education: Bachelor’s diploma in business administration, management, or an associated field. A grasp’s degree or applicable certifications (e.g., CRM) is a plus.
- Experience: 3-5 years of enjoy in account control, customer service, or operational roles, preferably in a B2B environment.
- Communication Skills: Excellent verbal and written conversation capabilities, with the capability to convey complex statistics virtually and concisely.
- Problem-Solving: Strong analytical and problem-fixing abilties, with a focus on proactive answers and customer pleasure. (Operational Account Management)
- Organizational Skills: Highly organized with the potential to manage multiple debts and priorities concurrently.
- Technical Proficiency: Proficiency in CRM software programs and Microsoft Office Suite; familiarity with statistics analysis equipment is wonderful.
- Interpersonal Skills: Strong interpersonal talents, with the capability to construct rapport and belief with customers and internal teams.
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