Job Role : Inside Sales Executive
Salary : Rs 90,000-3 Lacs P.A
Company : Teleperformance (TP)
Location : Bengaluru
Qualifications : Grad / UG
Experience : Minimum 6 months exp
ABOUT TELEPERFORMANCE
Teleperformance (TP) is a global leader in consumer experience control, offering comprehensive outsourcing answers for companies global. With operations in over 80 international locations and a group of workers of greater than 380,000 personnel, TP focuses on delivering omnichannel client engagement strategies throughout diverse industries, inclusive of telecommunications, healthcare, retail, and financial offerings.
Founded in 1978, Teleperformance has grown right into a relied on companion for corporations in search of to decorate client delight and operational efficiency. The company’s offerings embody purchaser care, technical assist, customer acquisition, and again-workplace techniques, leveraging advanced technology which includes AI and analytics to optimize interactions and force business consequences.
Teleperformance emphasizes a commitment to sustainability and social responsibility, integrating moral practices into its operations and fostering a various and inclusive administrative center lifestyle. Through innovation and a focal point on handing over advanced patron studies, TP continues to shape the destiny of customer service globally, adapting to evolving market needs and digital transformation tendencies.
Job Description
An Inside Sales Executive is chargeable for prospecting, qualifying, and producing new income leads via outbound cold calling, emails, and networking. They interact with capability customers to recognize their wishes, present product answers, and close sales. The role involves retaining relationships with current clients, upselling in which feasible, and achieving income goals. Inside Sales Executives collaborate closely with the income crew, advertising and marketing, and different departments to optimize income techniques and make a contribution to enterprise increase. Strong communication abilties, patience, and a results-pushed approach are essential to succeed in this function, together with proficiency in CRM software program and an intensive knowledge of the income manner.
Qualifications and skills of a Inside Sales Executive:
Educational Background:
- Most employers are seeking applicants with at the least a bachelor’s diploma in enterprise management, advertising, communications, or a associated field. While a diploma is preferred, relevant work experience and tested skills can sometimes make amends for formal training.
Sales Experience:
- Prior revel in in sales is tremendously valued for Inside Sales Executive roles. This may also consist of enjoy in internal income, telemarketing, customer support, or retail sales. Familiarity with income techniques, techniques, and strategies is important. Candidates with a established tune document of assembly or exceeding income objectives are especially attractive.
Industry Knowledge:
- Understanding of the enterprise or marketplace the company operates in is useful. This know-how allows in efficiently communicating product advantages, information patron pain factors, and positioning the organisation’s services competitively.
Technical Skills:
- Proficiency in the usage of Customer Relationship Management (CRM) software program is essential for managing leads, monitoring income sports, and generating reviews.Knowledge of income automation tools and electronic mail advertising systems also can be positive.
Communication Skills:
- Strong verbal and written communication abilties are vital. Inside Sales Executives should articulate product capabilities, benefits, and cost propositions virtually and persuasively. They also need to interact efficaciously with potentialities over the cellphone, through e-mail, and doubtlessly through on line chat tools.(Inside Sales Executive)
Negotiation Skills:
- The ability to barter phrases, handle objections, and near sales deals is essential. Inside Sales Executives need to be adept at navigating conversations to triumph over objections and flow possibilities via the sales funnel.
Customer Focus:
- A purchaser-centric technique is vital. Inside Sales Executives ought to recognize client needs, construct rapport, and provide answers that meet or exceed expectations. They ought to be capable of delivering extraordinary customer service and preserving long-term relationships.
Problem-Solving Ability:
- Quick wondering and the potential to cope with client worries or problems correctly are important. Inside Sales Executives may additionally stumble upon objections or technical questions that require innovative problem-fixing competencies to remedy.
Team Collaboration:
- Collaboration with colleagues in sales, advertising, customer support, and different departments is common. Inside Sales Executives must paintings well in a crew surroundings, sharing insights and coordinating efforts to achieve normal company dreams.
Time Management and Organization:
- Managing more than one leads and income possibilities simultaneously calls for sturdy organizational abilties and green time control. Inside Sales Executives have to prioritize responsibilities, follow up right away, and hold correct records of interactions within the CRM gadget.
Adaptability:
- The sales panorama can trade swiftly. Inside Sales Executives should be adaptable to new technology, marketplace developments, and shifts in customer options. Flexibility in technique and willingness to examine and evolve are treasured developments.
Analytical Skills:
- Analyzing sales facts, monitoring overall performance metrics, and figuring out traits are a part of optimizing income techniques. Inside Sales Executives have to be snug with basic statistics analysis to assess their very own overall performance and make data-pushed selections.
Ethics and Integrity:
- Maintaining high moral standards in income practices is vital. Inside Sales Executives must behavior themselves with honesty, transparency, and integrity at some point of the income method.
Other Job’s
