- Position: Fault Management Specialist
- Location: India
- Company: Nokia
- Qualifications: Bachelor’s degree
- Experience: 3-5 Years
- Employment Type: Full Time
About Nokia:
Nokia is a global leader in a generation that joins human beings and things. With current improvements in networking, cloud, and IoT, Nokia is at the forefront of the digital revolution. The employer’s complete portfolio of products, services, and licenses is designed to fulfill the developing demands of a more and more connected world. Nokia’s vision is to create the technology to attach the arena, and each worker is a crucial part of this project.
Fault Management Specialist Role Overview:
As a Fault Management Specialist at Nokia, you’ll play an important function in ensuring the reliability and overall performance of our network infrastructure. Your number one responsibility might be to expose, identify, analyze, and solve faults inside the community. You will work carefully with pass-realistic agencies to preserve community stability and ensure seamless conversation offerings for our customers.
This function demands a proactive person with robust technical records, problem-solving abilities, and a keen eye for detail. You could be anticipated to work in fast-paced surroundings in which brief selection-making and effective conversation are crucial.
Key Responsibilities:
1.Fault Monitoring and Detection:
- Continuously reveal community structures and additives through the use of superior fault management equipment.
- Identify and hit upon network faults in real-time, ensuring minimum effect on network standard overall performance and purchaser enjoyment.
- Escalate unresolved problems to better levels of aid at the same time as necessary, making sure of timely selection.
2.Fault Analysis and Troubleshooting:
- Analyze community faults to determine the muse purpose and ability impacts at the network.
- Employ troubleshooting techniques to solve troubles, the use of a methodical technique to lower downtime.
- Utilize diagnostic tools and software programs to analyze and attach complex network problems.
3.Incident Management:
- Act because the primary point of touch for network-related incidents, making sure that all faults are logged, tracked, and managed through to resolution.
- Coordinate with bypass-useful teams, which include Network Engineering, Operations, and Customer Support, to resolve incidents successfully.
- Provide properly timed updates to stakeholders on the popularity of ongoing incidents and anticipated decision instances.
4.Preventive Maintenance:
- Perform everyday assessments and upkeep duties to prevent capacity network problems.
- Identify patterns in faults and incidents to count on destiny issues and place them into impact preventive measures.
- Work with the Network Operations team to plot and execute community upkeep sports, making sure minimal disruption to services.
5.Performance Reporting:
- Generate special critiques on network average overall performance, fault occurrences, and resolution timelines.
- Provide insights and guidelines based totally on fault traits and information assessment to enhance community reliability.
- Present findings to control and propose regions for development in fault manipulation techniques.
6.Documentation and Knowledge Sharing:
- Maintain complete documentation of fault control strategies, troubleshooting courses, and incident reports.
- Share expertise with team contributors and exceptional departments to decorate everyday community manipulation practices.
- Participate in training classes and workshops to stay updated on the trendy era and great practices in fault manipulation.
7.Customer Support:
- Provide technical aid to customers experiencing community problems, ensuring an excessive level of service and purchaser delight.
- Communicate successfully with customers, explaining technical issues clearly and understandably.
- Follow up on consumer lawsuits associated with network faults, ensuring a hard and fast off and exceptional decision.
8.Continuous Improvement:
- Stay contemporary with employer developments and improvements in network era and fault control.
- Propose and put into effect enhancements to fault control strategies, gear, and structures to enhance overall performance and effectiveness.
- Collaborate with the R&D crew to offer comments on product basic performance and propose areas for development.
Required Qualifications, Experience:
- Education: Bachelor’s degree in Telecommunications, Computer Science, Electrical Engineering, or a related area.
- Experience: 3+ years of revel in network operations, fault manipulation, or a related function within the telecommunications organization.
Technical Skills:
- Proficiency in the use of network management and fault detection tools (e.g., SNMP, NMS, EMS).
- Strong know-how of networking protocols (TCP/IP, MPLS, BGP, OSPF).
- Experience with network infrastructure components (routers, switches, firewalls).
Soft Skills:
- Excellent problem-solving abilities and analytical abilities.
- Strong verbal exchange competencies, both verbal and written.
- Ability to paint under stress and manage multiple obligations concurrently.
- Team-oriented with a collaborative approach to problem-fixing.
Preferred Qualifications:
- Experience with Nokia’s community products and answers.
- Certification in network management (e.g., CCNA, CCNP).
- Familiarity with scripting languages (Python, Bash) for automation of community obligations.
Work Environment:
You can be jogging in a dynamic, rapid-paced environment with a focus on non-stop development and patron delight.
This role might also additionally require on-call availability and versatility in running hours to address essential community incidents as they arise.
Why Join Nokia?
Nokia offers an aggressive income, complete blessings, and possibilities for professional growth. As part of our crew, you will make contributions to growing the generation that connects the sector and transforms the manner we stay and work.
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