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Full Time
ymca Customer Service Representative Settlement Counsellor

Settlement Counsellor / 3 weeks ago

Saint John, NB

Application ends: 2024-09-30
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Job Description: Settlement Counsellor at YMCA

About YMCA:

The YMCA is an international employer committed to empowering humans and strengthening agencies. With a focus on teen development, healthful dwelling, and social duty, the YMCA offers a good sized sort of applications and services that help people accumulate their whole functionality. The YMCA’s Settlement Services software plays a critical feature in assisting novices to navigate the worrying conditions of settling in a state-of-the-art u. S ., presenting crucial help and resources to help them combine successfully into their agencies.

Role Overview:

YMCA is seeking out a compassionate and committed Settlement Counsellor to sign up for its Settlement Services group. The Settlement Counsellor will work cautiously with inexperienced males and females to provide customized steering and help as they modify to life in their new network. This position involves assessing customers’ desires, developing individualized settlement plans, and connecting them with superb belongings and offerings. The best candidate also wants to have a robust knowledge of the demanding conditions faced by way of manner of inexperienced individuals, high-quality communication capabilities, and deep willpower to support people and households to thrive.

Key Responsibilities:

  1. Client Assessment and Support:
    • Conduct complete needs exams with clients to apprehend their agreement goals, traumatic conditions, and proper now desires.
    • Develop individualized agreement plans that outline the steps and property required for customers to accumulate their integration desires.
  2. Information and Referral Services:
    • Provide customers with accurate and updated information approximately network services, applications, and assets to be had by them.
    • Assist customers in gaining access to important services collectively with housing, healthcare, schooling, language schooling, and employment possibilities.
  3. Workshops and Group Activities:
    • Plan and facilitate workshops, facts schooling, and business enterprise sports designed to teach inexperienced people on topics together with Canadian manner of existence, crook rights, activities are trying to find strategies and economic literacy.
    • Collaborate with tremendous YMCA departments and community partners to prepare activities that promote social integration and network engagement amongst novices.
  4. Advocacy and Outreach:
    • Advocate on behalf of clients to ensure they get hold of sincere remedy and get admission to to the services and guide they want.
    • Build and keep sturdy relationships with network businesses, government companies, and service companies to beautify the network of assets available to clients.
  5. Documentation and Reporting:
    • Maintain correct and outstanding patron statistics, together with exams, agreement plans, development notes, and referrals.
    • Track and report on customers’ development, effects, and issuer utilization, making ensure compliance with YMCA guidelines and funder requirements.
  6. Continuous Learning and Professional Development:
    • Stay knowledgeable approximately modern-day dispositions, extremely good practices, and changes in immigration hints and agreement offerings.
    • Participate in ongoing schooling, workshops, and professional improvement opportunities to beautify counseling skills and knowledge of agreement troubles.

Qualifications:

  • Education: Bachelor’s degree in Social Work, Psychology, Counselling, or an associated location.
  • Experience:
    • Experience jogging with immigrants, refugees, or inclined populations, preferably in a settlement or social offerings context.
    • Familiarity with the demanding situations faced with the aid of green oldsters and knowledge of community belongings to be had to assist their integration.
  • Skills:
    • Counseling: Strong counseling competencies, with the functionality to provide an empathetic and culturally sensitive manual to clients from several backgrounds.
    • Communication: Excellent verbal and written conversation capabilities, with the potential to provide a purpose at the back of complex facts in truth and successfully.
    • Problem-Solving: Ability to assess customers’ desires, recognize appropriate assets, and increase powerful solutions to address traumatic situations.
    • Interpersonal Skills: Ability to collect trusting relationships with customers and collaborate successfully with colleagues and community partners.

Requirements:

  • Proficiency in a couple of languages is an asset.
  • Strong organizational skills, with the functionality to govern a couple of obligations and priorities.
  • A determination to the YMCA’s mission and values, which includes recognition for variety and inclusion.

Why Join YMCA?

Working as a Settlement Counsellor at YMCA allows making a giant effect in the lives of beginners, supporting them in constructing a brighter future in their new network. YMCA gives a supportive and inclusive painting environment, with opportunities for expert boom, ongoing education, and the chance to work with a severe and dynamic institution. This role is ideal for oldsters who might be enthusiastic about social justice, community service, and empowering others to conquer stressful situations and achieve their dreams.

How to Apply:

Interested candidates are recommended to use the YMCA Careers portal, submitting a resume and cowl letter detailing their applicable experience and qualifications. YMCA is dedicated to variety and inclusion and welcomes programs from candidates of all backgrounds.

YMCA is an equal possibility company and encourages packages from all qualified human beings, which include those from numerous backgrounds and businesses.

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ymca Customer Service Representative Settlement Counsellor
Settlement Counsellor
  • Company
    YMCA
  • Phone
    0129-2310160
  • Email
    info@ymcanyc.org.
  • Website
    https://www.ymcaworcestershire.org.uk/
  • Address
    Saint John, NB
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