- Position: Client Account Services Analyst
- Location: Bengaluru, Karnataka
- Company: Jp Morgan Chase & Co
- Salary: ₹1,200,000 to ₹2,500,000 /annum
- Qualifications: Bachelor’s degree
- Experience: 6-10 Years
- Job Type: Full-time
Company Overview:
Jp Morgan Chase & Co., a global leader in monetary services, has a wealthy history spanning over two hundred years. It operates below the J.P. Morgan and Chase manufacturers, providing modern answers across investment banking, purchaser and small enterprise banking, industrial banking, financial transaction processing, and asset management. The firm serves tens of millions of clients and some of the world’s maximum outstanding agencies, establishments, and governments across more than a hundred international locations.
JP Morgan Chase is committed to fostering a numerous and inclusive workforce, recognizing that its human beings are its finest asset. The employer is an equal opportunity employer, making sure no discrimination is based totally on race, gender, sexual orientation, or some other protected attribute. It emphasizes a way of life of innovation, leveraging modern technology to supply enterprise-leading services and reviews to clients. As a dependent financial organization, JP Morgan Chase prioritizes hazard management, patron belief, and operational excellence.
Job Description: Client Account Services Analyst
The Client Account Services Analyst at JP Morgan Chase & Co. in Bengaluru is answerable for handling patron queries and making timely and accurate decisions while retaining high purchaser carrier standards. The position involves dealing with custody and sub-custody account operations, collaborating with diverse groups to facilitate a seamless mission of completion. The analyst will oversee daily team operations, enforce process improvements, and foster an excessive-overall performance culture. Candidates have to have a Bachelor’s diploma, 6-10 years of financial offerings experience, strong technical skills in Microsoft Office, and great purchaser control, communication, and problem-solving talents. The function emphasizes confidentiality, leadership, and innovation.
Client Account Services Analyst Primary Responsibilities:
1. Client Query Management:
- Ensure all client queries are addressed and spoken back to with care and diligence.
- Facilitate great and timely crowning glory of consumer requests.
2. Client Service Standards:
- Maintain high standards of client carrier.
- Define, analyze, and clear up inquiries and escalations effectively.
3. Team Management:
- Oversee everyday operations of the group/branch.
- Proactively and strategically improve processes to beautify team performance.
4. Custody Operations:
- Handle custody initiations, together with custody and sub-custody account beginning and maintenance.
- Understand and articulate the company’s requirements to end customers and manual them via completion.
5. Collaboration:
- Partner with Clients, Sales, Solutions, Implementations, Client Service Managers, and downstream groups to ensure seamless project completion.
6. Customer Service Excellence:
Exhibit the very best requirements of confidentiality and customer service to inner and external customers.
7. Team Building:
- Create a powerful and green crew through continuous verbal exchange, timely remarks, and suitable supervisory practices.
8. Process Improvement:
- Identify and showcase process enhancements.
- Implement vital procedure adjustments to decorate performance.
Client Account Services Analyst Required Qualifications and Skills:
Educational Background:
Bachelor’s Degree or Graduate Degree is required.
Industry Experience:
- 6-10 years of revel in the Financial Services enterprise.
- A demonstrated music document in the custody domain is desired.
Technical Skills:
Proficiency in Microsoft Office, along with Excel, Word, and PowerPoint.
1. Client Management:
- Strong patron management and partnership-building abilities.
- Ability to manipulate stakeholders with powerful conversation, enterprise, prioritization, and interpersonal talents.
2. Risk Management:
Ability to become aware of risks and troubles and navigate through to a successful finishing touch.
3. Problem Solving:
Self-reliance and willingness to “very own” headaches and creatively find solutions.
4. Leadership:
- Foster and champion a High-Performance Culture.
- Empower team participants to make choices affecting their work and environment.
About the Corporate & Investment Bank Team:
- Global Leadership: A leader in investment banking, wholesale payments, markets, and securities offerings.
- Client Trust: Trusted using groups, governments, and establishments throughout more than one hundred nations.
- Innovation and Security: Operations groups focus on developing and dealing with modern, secure carrier answers globally.
- Technology-Driven Growth: Teams refine technology-driven customer experiences, aiming to supply industry-leading competencies and unheard-of-person studies.
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