- Job Role: Account Specialist
- Salary: Not Disclosed
- Location: 15-255 Consumers Rd, Toronto, ON M2J 1R4
- Company: JPMorgan Chase & Co
- Qualifications: Bachelor’s degree
- Experience: 2+ years of experience
- Hybrid work
ABOUT JPMORGAN CHASE & CO
JPMorgan Chase & Co. Is a global monetary services corporation and is considered one of the largest and most well-set-up banks within the globe In Canada, JPMorgan provides a wide range of monetary solutions, such as funding banking, asset control, corporate banking, and treasury offerings. The corporation serves both institutional and individual clients, helping them navigate economic markets, manipulate risk, and develop their groups. With a strong presence in key Canadian cities inclusive of Toronto and Vancouver,
JPMorgan combines its deep information in worldwide markets with a dedication to delivering revolutionary, customer-focused answers. Known for its integrity, enterprise management, and economic balance, JPMorgan Chase is a depended-on accomplice to some of the world’s most prominent businesses and governments. The company additionally plays an energetic function in helping community development and sustainability efforts across Canada.
Job Description: Account Specialist
Position Overview: The Account Specialist performs a key role in handling consumer bills, ensuring consumer satisfaction, and providing ongoing guidance for a company’s services or products. This function includes both administrative and customer service duties, requiring sturdy conversation, organizational skills, and attention to element. The Account Specialist is a liaison between clients and the corporation, addressing inquiries, resolving issues, and maintaining lengthy-term relationships.
Key Responsibilities:
Client Relationship Management:
- Develop and preserve strong relationships with assigned customers.
- Serve as the primary factor of touch for patron inquiries, ensuring set-off and expert responses.
- Regularly comm2+ years of experienceunicate with clients to make certain their wishes are met and expectations are exceeded.
- Identify and cope with purchaser issues or issues in a well-timed way.
Account Administration:
- Manage client bills, such as updating facts, processing orders, and making accurate records.
- Monitor account pastime and utilization to proactively perceive opportunities for improvement or capability issues.
- Prepare reports and summaries associated with customer bills for inner stakeholders.
Problem Resolution:
- Handle escalated troubles or lawsuits, working carefully with different departments to find solutions.
- Track and observe troubles to make certain decisions and client satisfaction.
- Escalate complicated troubles to senior management while important.
Cross-useful Collaboration:
- Work carefully with sales, operations, and product groups to make certain seamless service delivery to customers.
- Assist in onboarding new clients, ensuring clean transitions and a hit implementation of services or products.
- Collaborate with the finance department to resolve billing or fee-related inquiries.
Performance Monitoring:
- Track key overall performance signs (KPIs) related to client debts and carrier tiers.
- Provide feedback and insights to improve customer revel in and account control practices.
- Assist in preparing annual reviews or overall performance reviews for customers.
Qualifications:
- Bachelor’s degree in Business, Marketing, or associated subject (desired).
- 2+ years of experience in account management, customer support, or a similar function.
- Strong communication and interpersonal abilties.
- Excellent trouble-fixing competencies and interest in detail.
- Proficient in Microsoft Office Suite and CRM software (Salesforce, HubSpot, and so on.).
- Ability to multitask and manage multiple customer debts simultaneously.
Work Environment:
This is typically a workplace-based function, with possibilities for remote work relying on corporation coverage. Some journeys are required for consumer conferences or industry events.
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