- Role: Relationship Manager – E-Commerce Business Head
- Location: Bengaluru, Karnataka
- Company: Kotak Mahindra Bank
- Qualifications: Bachelor’s degree,Master’s degree,M.B.A.
- Experience: 7-10 Year’s
- Job Type: Full Time
About Kotak Mahindra Bank:
Kotak Mahindra Bank is one of India’s main economic establishments, renowned for its innovation, patron-centric technique, and commitment to excellence. We are dedicated to imparting complete banking solutions that meet the numerous dreams of our clients. As we continue to make our e-trade footprint, we’re seeking out a dynamic and skilled Relationship Manager to guide our E-Commerce Business phase.
Job Description:
The Relationship Manager – E-Commerce Business Head might be accountable for overseeing and developing Kotak Mahindra Bank’s e-trade portfolio. This function includes strategic planning, commercial enterprise improvement, relationship control, and flow into a realistic collaboration to enhance the financial institution’s e-commerce services. The satisfactory candidate will have non-public deep information about the e-change corporation, high-quality management abilities, and a tuned report in dealing with excessive-charge consumer relationships.
Relationship Manager – E-Commerce Business Head Responsibilities:
1.Strategic Planning and Business Development:
- Develop and execute strategic plans to grow Raghvendra Bank’s presence in the e-alternate vicinity.
- Identify new business company opportunities and create growth strategies for the e-trade business organization.
- Collaborate with internal stakeholders to format and enforce innovative banking products and services tailor-made to the exchange marketplace.
- Analyze market traits and competitor sports activities to stay ahead of corporation tendencies and make certain competitive positioning.
2.Relationship Management:
- Build and preserve robust relationships with key e-trade customers, which incorporates online stores, marketplaces, and rate gateways.
- Serve because of the truth is the number one issue of touch for e-alternate clients, addressing their banking wishes and presenting customized monetary answers.
- Conduct ordinary customer meetings to check ordinary normal performance, pick out possibilities for enhancement, and resolve any issues.
- Ensure excessive ranges of consumer delight and retention via proactive engagement and high-quality carrier delivery.
3.Cross-Functional Collaboration:
- Work cautiously with product improvement, advertising and marketing and marketing and marketing, operations, and technology organizations to beautify the monetary organization’s e-trade services.
- Coordinate with credit rating and chance teams to make certain sound credit rating score picks and manipulate the portfolio’s danger profile.
- Partner with the earnings institution to force the acquisition of new e-trade customers and acquire business organization goals.
4.Performance Monitoring and Reporting:
- Monitor the overall performance of the e-change corporation against hooked-up KPIs and financial goals.
- Prepare and present everyday critiques to senior control on business enterprise usual performance, customer feedback, and market insights.
- Implement corrective moves and techniques to cope with any usual normal performance gaps and optimize agency results.
5.Compliance and Risk Management:
- Ensure adherence to regulatory requirements and inner guidelines in all organization sports activities sports.
- Identify capability risks related to the e-commerce portfolio and implement hazard mitigation strategies.
- Stay informed approximately corporation hints and compliance requirements to ensure the bank’s e-exchange operations are completely compliant.
Qualifications,Skills,Experience:
- Bachelor’s diploma in Business Administration, Finance, Marketing, or an associated subject. MBA or equal superior diploma preferred.
- Minimum of 7-10 years of revel in courting manipulation, commercial enterprise improvement, or a similar position in the banking or e-change zone.
- Deep information on the e-trade agency, together with traits, demanding situations, and opportunities.
- Proven song record of handling immoderate-price consumer relationships and wearing out company growth.
- Strong strategic thinking, analytical, and trouble-fixing talents.
- Excellent conversation, negotiation, and interpersonal competencies.
- Ability to work collaboratively with skip-useful businesses and feature an impact on stakeholders in any respect degrees.
- High level of integrity, professionalism, and determination to client issuer.
Why Join Kotak Mahindra Bank?
- Opportunity to guide and shape the bank’s e-exchange commercial enterprise approach.
- Dynamic and modern-day artwork environment.
- Competitive income and overall performance-primarily based incentives.
- Comprehensive blessings package deal, which embodies medical insurance, retirement plans, and professional development possibilities.
- Commitment to range, inclusion, and profession boom.
How to Apply:
Interested candidates are invited to post their resumes and a cover letter detailing their relevant revel in and why they may be a first-rate fit for this characteristic. Please e-mail your software to [insert email address] with the priority line “Application for Relationship Manager – E-Commerce Business Head.
Kotak Mahindra Bank is an equal opportunity corporation business enterprise. We have a good time range and are devoted to developing inclusive surroundings for all employees. We thank all applicants for their interest; but, great those determined for an interview are probably contacted.
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