Job Role : Branch Relationship Manager
Salary : Rs 2.2 Lakhs to 8.5 Lakhs
Location : Kolkata, West Bengal
Company : Kotak Mahindra
Qualifications : Graduate
Experience : 1 year of experience to 9 years
ABOUT KOTAK MAHINDRA
Kotak Mahindra Bank is considered one in all India’s predominant economic establishments, famed for its numerous services across banking, economic services, and coverage.Established in 1985 through Uday Kotak, the monetary institution has grown exponentially to end up a distinguished participant in the Indian economic area. It gives a giant variety of services and products which encompass personal banking, business enterprise banking, wealth manage, insurance, and investment banking.
The financial institution’s dedication to innovation and customer-centricity has been vital to its achievement. It has leveraged era to decorate provider shipping, imparting virtual banking answers that cater to the evolving desires of its customers.Kotak Mahindra Bank operates through a huge network of branches and ATMs across India, making sure accessible get proper of entry to to its offerings.
In addition to its middle banking operations, Kotak Mahindra Bank is actively concerned in community development initiatives via its company social obligation programs. It has acquired numerous awards and accolades for its economic performance, customer service, and corporate governance practices, solidifying its position as a relied on economic associate inside the u . S
Job Description: Branch Relationship Manager
Role Overview:
As a Branch Relationship Manager, you may be answerable for handling customer relationships, overseeing operational functions, and ensuring awesome customer service inside the branch. You will play a pivotal role in driving business growth thru powerful sales strategies and relationship constructing.
Key Responsibilities:
Client Relationship Management:
- Develop and maintain robust relationships with new and current customers.
- Act as the primary point of touch for customers, addressing their inquiries and issues promptly.
- Proactively discover consumer wishes and recommend tailored financial solutions.
Operational Oversight:
- Supervise each day branch operations to make certain efficiency and compliance with organization rules.
- Monitor transaction sports and make certain accuracy in economic report-preserving.
- Collaborate with internal departments to clear up operational issues right away.(Branch Relationship Manager)
Sales and Business Development:
- Drive department income performance through powerful crew management and motivation.
- Implement income strategies to gain sales goals and expand patron base.
- Identify opportunities for cross-selling economic products and services.
Team Leadership:
- Lead and mentor department team of workers to foster a fine work environment and enhance productiveness.
- Conduct normal performance evaluations and provide positive remarks for professional improvement.
- Ensure adherence to education programs to enhance group competencies and knowledge.
Compliance and Risk Management:
- Ensure compliance with regulatory requirements and inner guidelines.
- Mitigate operational risks by using imposing effective manage measures.
- Conduct periodic audits and critiques to keep operational integrity.
Customer Service Excellence:
- Uphold excessive standards of customer service through resolving escalated consumer problems.
- Monitor customer feedback and put into effect improvements to beautify carrier delivery.
- Promote a customer-centric lifestyle amongst branch team of workers.
Required Skills and Qualifications:
- Bachelor’s diploma in Business Administration, Finance, or associated discipline (preferred).
- Proven revel in in a comparable function within the banking or monetary offerings industry.
- Strong management talents with the capability to inspire and manage a team correctly.
- Excellent verbal exchange and interpersonal capabilities.
- Sound expertise of monetary merchandise, offerings, and marketplace traits.(Branch Relationship Manager)
- Analytical mind-set with the capability to make statistics-driven decisions.
- Proficiency in MS Office and banking software program structures.
- Ability to paintings beneath pressure and meet closing dates.
Additional Requirements:
- Certification in Financial Planning or related areas (favored).
- Familiarity with regulatory necessities and compliance requirements.
- Flexibility to paintings extended hours or weekends while necessary.
Career Path:
Successful Branch Relationship Managers may progress to senior management roles within the enterprise, which includes Regional Manager or Head of Retail Banking. Continued professional development through certifications and advanced schooling can in addition enhance career possibilities.
Apply Now
Other Job’s
