LCBO Hiring Customer Service Representative (Administrative Clerk) | Apply

• Role: Customer Service Representative (Administrative Clerk)
• Company: LCBO (Liquor Control Board of Ontario)
• Location: Mississauga, Ontario
• Salary / Pay: $17.85/hour
• Job Type: Full Time 

About LCBO:

The LCBO is a crown organization that retails and distributes alcoholic beverages across Ontario. With the strength of mind offering amazing issuer and selling accountable alcohol consumption, the LCBO operates more than 650 retail shops, offering a wide kind of merchandise and an amazing customer experience. Our personnel are at the coronary heart of our organization, helping to make the LCBO a frontrunner in the retail enterprise.

Job Overview:

We are presently looking for a committed and element-oriented Customer Service Representative (Administrative Clerk) to sign up for our institution. In this function, you will provide critical administrative resources to ensure the smooth operation of our keep or workplace, at the same time as handing over amazing customer support. This dual-targeted function requires sturdy organizational talents, a purchaser-centric mindset, and the functionality to multitask in quick-paced surroundings.

Customer Service Representative (Administrative Clerk) Key Responsibilities:

1.Customer Service:

• Greet and help clients nicely and professionally.
• Answer patron inquiries concerning merchandise, offerings, and hints.
• Guide product selection and usage.
• Handle purchaser court instances or issues with a focus on preference and patron pride.
• Process transactions correctly, which includes income, returns, and exchanges.
• Promote accountable intake by using the usage of the manner of offering information on alcohol content material and criminal ingesting age requirements.

2.Administrative Duties:

• Maintain accurate and updated information on transactions, stock, and patron interactions.
• Prepare evaluations and documents as required thru manipulation, ensuring accuracy and timeliness.
• Assist in stock manipulation, together with stock replenishment, order processing, and discrepancy desire.
• Coordinate and talk with providers, couriers, and unique outside sports as favored.
• Manage and prepare place of business materials, making sure availability and right utilization.
• Support the steerage of maintaining suggests, promotions, and one-of-a-type marketing and advertising obligations.
• Perform information get right of entry to and preserve databases, making sure all statistics are modern-day and well-filed.
• Assist with scheduling and coordinating staff conferences, schooling periods, and all types of activities.

3.Team Collaboration:

• Work carefully with other group participants to make certain easy operations and an ordinary patron experience.
• Provide useful resources to govern and pals as required, together with bypass-purposeful obligations.
• Participate in ongoing education and improvement to beautify capabilities and knowledge related to LCBO products, services, and techniques.
• Contribute to a top-notch maintaining with the resource of manner of displaying a collaborative and consumer-focused mindset.

4.Compliance and Safety:

• Adhere to all LCBO hints and techniques, consisting of those related to health and protection, and the responsible sale of alcohol.
• Ensure compliance with all provincial policies and LCBO necessities concerning the sale and distribution of alcohol.
• Report any capacity protection dangers, incidents, or irregularities to govern right away.

Qualifications:

• Education: High university diploma or equal; placed up-secondary schooling in company manipulation or a related task is an asset.
• Experience: Previous revel in retail surroundings, customer support, or administrative characteristics is preferred.

Skills:

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal abilities.
• Proficiency in the use of administrative center software software programs alongside Microsoft Office (Word, Excel, Outlook).
• Ability to artwork independently and as part of a set.
• Detail-oriented with a dedication to accuracy.
• Basic math competencies for coping with transactions and stock.
• Familiarity with retail operations and thing-of-sale systems is an asset.

Working Conditions:

Must be capable of working flexible hours, which includes evenings, weekends, and vacations as required.

Ability to stand for prolonged durations and cope with mild to slight physical responsibilities, at the side of lifting and shifting inventory.

Why Join LCBO?

At LCBO, we agree with fostering a supportive and inclusive painting environment wherein personnel can develop each in my view and professionally. We offer aggressive wages, complete benefits, and opportunities for professional development. By becoming a member of our corporation, you’ll be part of a respected organization with prolonged-repute willpower to customer support excellence and community involvement.

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