- Job Title: Manager Application Support
- Location: Bengaluru, Karnataka
- Company: Wayfair
- Salary: ₹10 lakhs – 23 Lakhs /Year
- Qualification: Graduate or Postgraduate
- Experience: 2-5 Years
- Job Type: Full Time
About Wayfair:
Wayfair believes that everyone must stay in a domestic they love. Through era and innovation, Wayfair gives a unique and widespread preference for home items, creating first-class purchasing research for tens of tens of millions of customers at some point around the globe. Our diverse group is dedicated to pushing the limits of e-trade to deliver the most pleasant possible consequences for our customers.
Job Overview:
Wayfair is on the lookout for a dynamic and professional Manager Application Support to influence our software useful resource organization. The best candidate can also have a strong technical historical past, remarkable control talents, and an ardor for handing over first-rate guide offerings. This feature involves coping with the everyday operations of the utility assist team, making sure high availability and performance of Wayfair’s applications, and riding non-stop development responsibilities to decorate our guide methods.
Manager Application Support Key Responsibilities:
1. Team Leadership and Development:
- Lead and manage a crew of application aid experts, providing steering, mentorship, and professional development possibilities.
- Foster a collaborative and excessive-usual overall performance institution way of life that encourages innovation and continuous improvement.
- Conduct regular average performance critiques and provide positive comments to group individuals.
2. Operational Management:
- Oversee the daily operations of the software program help team, ensuring well-timed and powerful decisions regarding incidents and company requests.
- Develop and enforce operational guidelines, strategies, and pleasant practices to decorate the performance and effectiveness of the manual institution.
- Monitor and document key performance signs (KPIs) to track the institution’s overall performance and pick out areas for development.
3. Incident and Problem Management:
- Manage the end-to-end incident control approach, making sure that incidents are logged, prioritized, investigated, and resolved in a properly timed manner.
- Coordinate with pass-useful groups to perform root cause evaluation and put into effect eternal solutions to save you recurrence of troubles.
- Develop and keep a knowledge base of commonplace issues and resolutions to improve first-line help skills.
4. Customer Focus:
- Acting due to the fact the primary component of contact for escalations from inner stakeholders ensures that their worries are addressed properly away and efficiently.
- Build and preserve sturdy relationships with key business stakeholders to understand their needs and expectations.
- Drive a consumer-centric technique in the assist crew, ensuring that all interactions with stakeholders are professional, courteous, and centered on turning in price.
5. Continuous Improvement:
- Identify opportunities for way enhancements and automation to beautify the overall performance and effectiveness of the software program manual feature.
- Lead and participate in tasks aimed toward enhancing the stability, performance, and capability of Wayfair’s packages.
- Stay present-day with organization dispositions and brilliant practices to make sure that the guide group is leveraging cutting-edge-day equipment and strategies. at Wayfair
5. Documentation and Reporting:
- Ensure that each one helps sports is thoroughly documented, which incorporates incident reviews, exchange requests, and stylish working processes. at Wayfair
- Prepare and gift regular reviews on the group’s overall performance, highlighting key achievements, demanding situations, and regions for development.
- Maintain complete documentation of software program configurations, integrations, and dependencies.
Job Requirements:
- Bachelor’s diploma in Computer Science, Information Technology, or an associated area.
- Minimum of 5 years of revel in the software program guide, with at least 2 years in a control or managerial role.
- Strong technical information on enterprise programs, databases, and associated technologies.
- Proven revel in in incident management, hassle manipulation, and exchange control.
- Excellent leadership and group control competencies, with a set-up functionality to encourage and develop crew members.
- Strong analytical and problem-solving abilities, with the potential to assume strategically and make records-pushed picks.
- Exceptional communication and interpersonal competencies, with the potential to interact efficiently with technical and non-technical stakeholders.
- Experience with IT issuer management (ITSM) equipment and practices, along with ITIL, is exceptionally suited.
- Familiarity with cloud structures, including AWS or Azure, is a plus.
Why Wayfair?
- Competitive salary and comprehensive benefits package.
- Opportunity to work in fast-paced, dynamic, and modern surroundings.
- Career increase and development opportunities inside a leading e-trade business enterprise.
- Collaborative and inclusive corporation manner of life that values variety and teamwork. at Wayfair
Wayfair is the same possible employer. We have a good time variety and are committed to growing inclusive surroundings for all personnel.
Join us at Wayfair and be part of a group that is redefining the manner people store for their houses!
Apply Now
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