Manager – Application Support Job at Wayfair Apply Now

• Job Title: Manager – Application Support
• Location: Bengaluru, Karnataka
• Company: Wayfair
• Salary: ₹10 lakhs – 23 Lakhs /Year 
• Qualification: Graduate or Post graduate
• Experience: 2-5 Years
• Job Type: Full Time

About Wayfair:

Wayfair believes that everyone must stay in a domestic they love. Through era and innovation, Wayfair gives a unique and widespread preference for home items, creating first-class purchasing research for tens of tens of millions of customers at some point around the globe. Our diverse group is dedicated to pushing the limits of e-trade to deliver the most pleasant possible consequences for our customers.

Job Overview:

Wayfair is on the lookout for a dynamic and professional Manager – Application Support to influence our software useful resource organization. The best candidate can also have a strong technical historical past, remarkable control talents, and an ardor for handing over first-rate guide offerings. This feature involves coping with the everyday operations of the utility assist team, making sure high availability and performance of Wayfair’s applications, and riding non-stop development responsibilities to decorate our guide methods.

Manager – Application Support Key Responsibilities:

1.Team Leadership and Development:

• Lead and manage a crew of application aid experts, providing steering, mentorship, and professional development possibilities.
• Foster a collaborative and excessive-usual overall performance institution way of life that encourages innovation and continuous improvement.
• Conduct regular average performance critiques and provide positive comments to group individuals.

2.Operational Management:

• Oversee the daily operations of the software program help team, ensuring well-timed and powerful decisions regarding incidents and company requests.
• Develop and enforce operational guidelines, strategies, and pleasant practices to decorate the performance and effectiveness of the manual institution.
• Monitor and document key performance signs (KPIs) to track the institution’s overall performance and pick out areas for development.

3.Incident and Problem Management:

• Manage the end-to-end incident control approach, making sure that incidents are logged, prioritised, investigated, and resolved in a properly timed manner.
• Coordinate with pass-useful groups to perform root cause evaluation and put into effect eternal solutions to save you recurrence of troubles.
• Develop and keep a knowledge base of commonplace issues and resolutions to improve first-line help skills.

4.Customer Focus:

• Acting due to the fact the primary component of contact for escalations from inner stakeholders ensures that their worries are addressed properly away and efficiently.
• Build and preserve sturdy relationships with key business stakeholders to understand their needs and expectations.
• Drive a consumer-centric technique in the assist crew, ensuring that all interactions with stakeholders are professional, courteous, and centered on turning in price.

5.Continuous Improvement:

• Identify opportunities for way enhancements and automation to beautify the overall performance and effectiveness of the software program manual feature.
• Lead and participate in tasks aimed toward enhancing the stability, performance, and capability of Wayfair’s packages.
• Stay present-day with organization dispositions and brilliant practices to make sure that the guide group is leveraging cutting-edge-day equipment and strategies.

5.Documentation and Reporting:

• Ensure that each one helps sports is thoroughly documented, which incorporates incident reviews, exchange requests, and stylish working processes.
• Prepare and gift regular reviews on the group’s overall performance, highlighting key achievements, demanding situations, and regions for development.
• Maintain complete documentation of software program configurations, integrations, and dependencies.

Job Requirements:

• Bachelor’s diploma in Computer Science, Information Technology, or an associated area.
• Minimum of 5 years of revel in the software program guide, with at least 2 years in a control or managerial role.
• Strong technical information on enterprise programs, databases, and associated technologies.
• Proven revel in in incident management, hassle manipulation, and exchange control.
• Excellent leadership and group control competencies, with a set-up functionality to encourage and develop crew members.
• Strong analytical and problem-solving abilities, with the potential to assume strategically and make records-pushed picks.
• Exceptional communication and interpersonal competencies, with the potential to interact efficiently with technical and non-technical stakeholders.
• Experience with IT issuer management (ITSM) equipment and practices, along with ITIL, is exceptionally suited.
• Familiarity with cloud structures, including AWS or Azure, is a plus.

Why Wayfair?

• Competitive salary and comprehensive benefits package.
• Opportunity to work in fast-paced, dynamic, and modern surroundings.
• Career increase and development opportunities inside a leading e-trade business enterprise.
• Collaborative and inclusive corporation manner of life that values variety and teamwork.

Wayfair is the same possible employer. We have a good time variety and are committed to growing inclusive surroundings for all personnel.

Join us at Wayfair and be part of a group that is redefining the manner people store for their houses!

Apply Now

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