- Job Title: Manager IT Performance Management
- Company: ZF Group
- Location: Chennai, Tamil Nadu
- Qualification: Bachelor’s degree or Master’s degree
- Experience: 4 Years
- Employment Type: Full Time
About ZF Group:
ZF Group is a worldwide generation employer that elements systems for passenger cars, business vehicles, and business generation, enabling the following generation of mobility. With a body of workers of over one hundred fifty,000 personnel across forty countries, ZF is committed to growing a safer and more sustainable future.
Job Summary:
The Manager of IT Performance Management at ZF is a key management function liable for overseeing and optimizing the performance of IT services and infrastructure. The function entails strategic planning, overall performance evaluation, and implementation of first-class practices to make sure the IT department helps the enterprise’s commercial enterprise goals correctly.
Key Responsibilities of Manager IT Performance Management at ZF:
1. Strategic Planning and Leadership:
- Develop and implement strategies for IT overall performance control aligned with the overall business dreams of ZF.
- Lead the IT overall performance control group, presenting path, mentorship, and expert development opportunities.
- Collaborate with senior control to outline IT overall performance desires and metrics that drive enterprise success.
2. Performance Monitoring and Reporting:
- Establish and keep performance tracking structures to track the performance and effectiveness of IT offerings.
- Analyze performance records to pick out trends, problems, and possibilities for improvement.
- Prepare distinct performance reports for government management, highlighting key metrics and actionable insights.
3. Continuous Improvement:
- Drive continuous improvement projects within the IT branch to decorate carrier transport and operational efficiency.
- Implement industry-satisfactory practices and standards for IT performance management.
- Develop and keep an overall performance management framework that includes key performance indicators (KPIs), provider-level agreements (SLAs), and operational degree agreements (OLAs).
4. Stakeholder Management:
- Act as a liaison between the IT department and different commercial enterprise devices to make certain alignment of IT offerings with commercial enterprise needs.
- Communicate overall performance consequences and development plans to stakeholders at various levels of the business enterprise.
- Manage relationships with external vendors and companions to ensure they meet overall performance expectations.
5. Risk Management:
- Identify and mitigate dangers related to IT overall performance and service delivery.
- Develop and put into effect contingency plans to address ability performance issues.
- Ensure compliance with relevant policies, requirements, and guidelines.
6. Resource Management:
- Oversee the allocation of resources in the IT overall performance control group.
- Ensure that the team has the essential equipment, technologies, and schooling to perform their obligations efficiently.
- Manage the finances for IT overall performance control projects.
Qualifications, Skills, Experience:
Education:
- Bachelor’s diploma in Information Technology, Computer Science, or a related subject. A Master’s degree or applicable certifications (e.g., ITIL, PMP) are favored.
Experience:
- Minimum of 7-10 years of experience in IT overall performance management or a related field.
- Proven music record of main and handling high-performing teams.
- I strongly experience performance tracking, evaluation, and reporting.
- Demonstrated achievement in enforcing continuous improvement projects inside IT surroundings.
Skills:
- Excellent analytical and problem-solving abilities.
- Strong management and group control competencies.
- Effective communication and interpersonal skills.
- Proficiency in overall performance management tools and technologies.
- Knowledge of ITIL or other IT service control frameworks.
Personal Attributes:
- Strategic thinker with sturdy business acumen.
- Detail-oriented with a focal point on niceness and accuracy.
- Proactive and effects-driven.
- Ability to paint underneath strain and meet tight time limits.
- Strong organizational and time management abilities.
Why ZF Group?
Innovative Environment: Be part of an enterprise that is at the forefront of technological improvements inside the car and commercial sectors.
Career Growth: Opportunities for professional improvement and professional development inside a global corporation.
Impactful Work: Contribute to the development of answers that enhance protection, performance, and sustainability.
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