- Job Title: Applications & Operations Support Analyst
- Location: Gurgaon
- Company: Mastercard
- Qualifications: Bachelor’s degree
- Employment Type: Full Time
About Us:
Mastercard is a global chief in price era and economic services. We are committed to assisting people, companies, and economies thrive by handing over revolutionary answers and offerings. Our dedication to variety, inclusion, and corporate duty drives us to look for and increase the first-class talent within the enterprise.
Position Overview:
We are searching for a skilled and influenced Applications & Operations Support Analyst to enroll in our dynamic team. This role is crucial to ensuring the clean and green operation of our programs and structures, providing essential help to each inner and external stakeholder. The perfect candidate will possess robust technical knowledge, trouble-solving skills, and a proactive attitude toward enhancing operational performance.
Applications & Operations Support Analyst Responsibilities:
1. Application Support:
- Provide technical assistance for Mastercard’s programs, such as troubleshooting, problem resolution, and overall performance monitoring.
- Ensure utility availability and reliability by way of performing regular machine exams and protection sports.
- Collaborate with development groups to implement application updates and upgrades, making sure minimum disruption to operations.
- Document and talk about software changes, updates, and capability effects to relevant stakeholders.
2. Operational Support:
- Monitor and manage day-by-day operations of programs and structures, addressing any problems that get up and escalating as vital.
- Coordinate with various teams to solve operational incidents, making sure well-timed and effective answers.
- Conduct root purpose evaluation of routine problems to perceive and implement preventive measures.
- Manage utility and system backups, making sure records are integrity and availability.
3. Incident and Problem Management:
- Serve as a factor of touch for utility-associated incidents, ensuring the right logging, tracking, and resolution.
- Develop and hold incident response and escalation techniques, ensuring alignment with enterprise practices and corporation requirements.
- Identify trends and ordinary issues, recommending and imposing long-term solutions to enhance system reliability.
4. Performance Monitoring and Reporting:
- Utilize monitoring gear to music software overall performance and fitness, generating reports and analytics as wanted.
- Proactively identify ability performance troubles and work with applicable teams to solve them before they affect customers.
- Prepare and gift regular performance reviews to management, highlighting key metrics and areas for improvement.
5. User Support and Training:
- Provide technical assistance and support to quit customers, addressing questions and problems related to applications and systems.
- Develop and deliver schooling substances and sessions to make certain customers are nicely knowledgeable and capable of utilizing applications efficiently.
- Gather feedback from users to continuously improve application capability and consumer enjoyment.
6. Compliance and Security:
- Ensure packages and structures follow enterprise standards, agency policies, and regulatory necessities.
- Implement and monitor security features to defend programs and records from unauthorized admission to and threats.
- Participate in regular security audits and assessments, addressing any recognized vulnerabilities or problems.
Qualifications & Skills:
- Bachelor’s diploma in Computer Science, Information Technology, or a related field, or equivalent work.
- Proven experience in application support, device administration, or a similar function, preferably inside a financial offerings or technology environment.
- Strong technical abilities, which include skill ability in SQL, and scripting languages, and familiarity with utility tracking tools.
- Excellent trouble-solving capabilities, with a proactive technique for figuring out and resolving problems.
- Strong communique abilities, with the ability to convey technical information without a doubt to each technical and non-technical stakeholder.
- Ability to work efficiently in a fast-paced, dynamic environment, coping with a couple of priorities and assembly cut-off dates.
- Knowledge of ITIL or similar frameworks is a plus.
- Relevant certifications (e.g., CompTIA, Microsoft, AWS) are nice.
Why Mastercard?
At Mastercard, we offer dynamic and inclusive work surroundings that foster innovation and boom. We are committed to growing our employees and presenting possibilities for career development. As a part of our crew, you will have the threat to paintings on current initiatives and make a tangible effect on the global financial landscape.
Mastercard is the same possibility organization. We celebrate range and are dedicated to developing an inclusive environment for all employees.
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