Job Role: Client Solutions Manager
Salary: Up to $111,000 a year
Location: 101 College St, Toronto, ON
company: Meta
Qualifications : Diplôme en commerce
Experience: 6+ years of experience
ABOUT META
Meta Canada is the Canadian division of Meta Platforms, Inc., a worldwide chief in social media and generation. At the vanguard of innovation, Meta Canada focuses on connecting humans and communities via its flagship structures, together with Facebook, Instagram, and WhatsApp. The organization is devoted to fostering virtual surroundings that help significant interactions, creativity, and commercial enterprise boom.
With a sturdy emphasis on research and improvement, Meta Canada drives advancements in regions together with digital reality and artificial intelligence. As a key player in the tech enterprise, Meta Canada also prioritizes social responsibility, investing in nearby communities, and selling digital literacy. The crew in Canada works collaboratively to create tools and reports that enhance communication and engagement for tens of millions of users throughout the United States.
Job Description: Client Solutions Manager
Position Overview:
The Client Solutions Manager is accountable for developing and retaining strong patron relationships whilst dealing with and turning in custom-designed solutions to satisfy clients’ needs. This characteristic calls for a combination of strategic questioning, customer control, and venture oversight to ensure customer delight and achievement effects. The ideal candidate should have an installed tune document in consumer family members, deep data of enterprise trends, and tremendous trouble-solving talents.
Key Responsibilities:
Client Relationship Management:
- Serve as the number one thing of contact for clients, addressing their inquiries, concerns, and desires with a high stage of professionalism and responsiveness.
- Develop and nurture lengthy-term relationships with customers to foster trust and ensure ongoing satisfaction.
- Conduct everyday conferences and evaluations with customers to understand their evolving wishes and gather feedback for continuous development.
Solution Development and Delivery:
- Work closely with customers to select out their organization targets and demanding situations, and develop tailored answers that align with their desires.
- Collaborate with inner organizations, consisting of sales, product improvement, and operations, to design and position into impact solutions that meet client specifications.
- Oversee the give-up-to-forestall transport of answers, making sure initiatives are finished on time, within budget, and to the patron’s pleasure.
Strategic Planning and Execution:
- Develop and execute strategic plans to force patron fulfillment and obtain key performance signs and symptoms (KPIs).
- Analyze customer records and industry tendencies to offer insights and recommendations for enhancing customer engagement and carrier delivery.
- Identify possibilities for upselling and move-promoting extra services or products to existing customers.
Project Management:
- Lead task planning, scheduling, and coordination efforts to ensure seamless execution of consumer answers. (Client Solutions Manager)
- Monitor mission progress, address any issues or roadblocks, and adjust plans as important to keep initiatives heading in the right direction.
- Ensure that every deliverable meets or exceeds first-class requirements and purchaser expectations.
Reporting and Analysis:
- Prepare and present normal reviews on purchaser performance, venture recognition, and unique relevant metrics to each customer and inner stakeholder.
- Use information-pushed insights to evaluate the effectiveness of solutions and make guidelines for upgrades.
Team Collaboration:
- Work collaboratively with internal agencies to percentage purchaser remarks, deal with challenges, and grow revolutionary answers.
- Participate in flow-sensible meetings to ensure alignment on client dreams and venture goals.
Qualifications:
- Bachelor’s diploma in Business Administration, Marketing, or an associated area (Master’s diploma favored).
- Years of experience in purchaser management, account manipulation, or a similar function.
- Strong expertise of [industry-specific knowledge] and incredible practices.
- Excellent communique, interpersonal, and negotiation skills. (Client Solutions Manager)
- Proven capability to control multiple tasks and priorities concurrently.
- Proficiency in venture control gear and CRM software.
- Strong analytical and trouble-fixing abilities.
- Ability to work independently and as part of a collection in a quick-paced environment.
Work Environment:
- This characteristic typically operates in a popular place of work with occasional tours required to satisfy clients or attend organization activities. Flexibility to work remotely or from numerous locations can be provided primarily based totally on organization regulations and consumer desires.
Application Process:
- Interested applicants ought to post their resume and a cowl letter detailing their relevant enjoy and qualifications to [application email or link].
- [Company Name] is an equal possibility employer and encourages applications from individuals of all backgrounds and experiences.
Deadline for Applications: [Insert Deadline]
Apply Now
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