Microsoft Hiring Technical Support Engineering Join the group to provide international-class help, troubleshoot technical issues, and supply terrific answers to clients. Ideal applicants possess strong problem-solving abilities, technical information, and an ardor for customer service. Freshers and experienced experts are recommended to apply.
- Role: Technical Support Engineering
- Location: Bengaluru, Karnataka
- Company: Microsoft
- Salary: Not Disclosed
- Qualifications: Bachelor’s Degree, BCS
- Experience: 3+ years
- Job Type: Full Time
About Microsoft:
Microsoft Corporation is a global technology leader based utilizing Bill Gates and Paul Allen in 1975. Headquartered in Redmond, Washington, the agency is renowned for its pioneering software software, hardware, and cloud services. Microsoft’s flagship product, the Windows working device, has been a cornerstone of personal and industrial employer computing for many years. Alongside Windows, its Microsoft Office suite—imparting Word, Excel, and PowerPoint—has turned out to be a fundamental productiveness tool globally.
Over the years, Microsoft has numerous substantially, becoming a key participant in cloud computing through Azure, its cloud platform that helps groups in deploying, managing, and scaling packages and offerings globally. Azure has positioned Microsoft as a strong competitor to Amazon Web Services (AWS) inside the cloud location.
The employer has additionally made strides in hardware, with merchandise just like the Surface line of pills and laptops, the Xbox gaming consoles, and accessories like keyboards and mice. Microsoft’s acquisition technique has improved its gain into various industries, consisting of the purchase of LinkedIn in 2016 to strengthen its professional networking talents and GitHub in 2018 to aid builders.
Technical Support Engineering Job Description:
The Technical Support Engineer position at Microsoft involves troubleshooting and resolving client technical problems, taking part across teams, and the usage of AI-powered equipment. It offers opportunities for professional boom, ability improvement, and contributing to product improvements. The position is Full-time with up to 50% far-of-work flexibility. Candidates need a Bachelor’s diploma in Computer Science or an associated field and at least 1 year of applicable technical guide experience. Fluent English is required.
Technical Support Engineering Key Responsibilities:
1. Response and Resolution:
- Investigate and solve customer technical problems.
- Collaborate across groups to provide answers.
- Utilize troubleshooting tools and practices.
2. Readiness:
- Participate in or lead community-building initiatives with peer roles.
- Share technical knowledge inside the organization.
- Continuously improve technical and expert proficiency through schooling.
3.Product/Process Improvement:
- Identify and enhance capacity product defects.
- Contribute to the enhancement of its products and services.
Key Qualifications:
Educational Requirements:
- Bachelor’s degree in Computer Science, IT, or an associated field OR
- 1+ years of experience in technical assist, consulting, or IT OR
- 3+ years of equal experience in technical roles.
Language Qualification:
- Mandatory fluency in English to ensure effective conversation.
- Language Proficiency: Fluent in English (analyzing, writing, speakme).
Job Role Expectations:
- Problem-Solving: Tackle complex technical troubles with the usage of superior research and collaboration talents.
- Customer Engagement: Build belief and self-belief by way of turning in an unbroken help experience.
- Skill Development: Hone know-how in troubleshooting and product information.
- Product Advocacy: Enhance the consumer’s enjoyment through escalating purchaser insights for product enhancements.
Organizational Insights:
- Customer Service & Support (CSS):
- Powered using AI to clear up issues quickly.
- Helps customers maximize their Microsoft funding.
- Prevents routine problems and enhances patron delight.
Key Skills Needed:
Technical Skills:
- Proficiency in IT systems and troubleshooting.
- Experience in technical support or consulting.
Soft Skills:
- Strong trouble-fixing and study ability.
- Effective communication and collaboration.
Other Qualifications:
- Knowledge in CSS (Customer Service Support).
- Willingness to improve and proportion know-how.
Technical Support Engineering Job Benefits:
1. Workplace Flexibility: Work from home up to 50% of the time.
2 . Career Growth:
- Opportunities to boost expert improvement.
- Develop advanced problem-fixing and technical competencies.
3. Inclusive Culture:
- Growth attitude, collaboration, and shared desires.
- Emphasis on admiration, integrity, and accountability.
4 . Equal Opportunity Employer:
- Microsoft ensures truthful treatment in hiring and employment.
- No discrimination based on age, gender, race, disability, or any blanket repute.
- Reasonable lodges are available for disabilities throughout the hiring method.
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