- Job Title: eCommerce, Key Account Manager
- Salary: Not Disclosed
- Location: 2500 Royal Windsor Drive, Mississauga, ON
- Company: Nestlé
- Qualifications: Bachelor’s degree
- Experience: 3 years
ABOUT NESTLÉ
Nestlé Canada is a main food and beverage organization dedicated to improving high-quality lifestyles and contributing to a healthier future. Part of the worldwide Nestlé Group, Nestlé Canada has been serving Canadians for over a hundred years. With a severa portfolio of independent manufacturers, such as Nescafé, KitKat, and Pure Life, the enterprise company offers a giant range of products, from vitamins and fitness technological understand-how to drinks, dairy, and confectionery.
Nestlé Canada is dedicated to sustainability, specializing in lowering its environmental impact, promoting accountable sourcing, and helping neighborhood groups. The enterprise values innovation and constantly works to enhance its products to fulfill the evolving desires of customers. Nestlé Canada is devoted to offering awesome, nutritious alternatives that make an effective distinction in the lives of Canadians at the same time as preserving a focal point on social obligation and environmental stewardship.
Job Description:
We are seeking out a skilled and enormously stimulated eCommerce Key Account Manager to sign up for our dynamic group. As a Key Account Manager, you will be liable for dealing with and developing key accounts, making sure customer satisfaction, and maximizing the income ordinary overall performance of our eCommerce platform. You will function as the primary component of touch between the enterprise employer and our key clients, riding the execution of eCommerce strategies and initiatives to accumulate sales dreams and business enterprise targets.
Key Responsibilities For Key Account Manager:
Client Relationship Management:
- Build and maintain robust, long-lasting relationships with key clients using expertise in their business desires and supplying tailor-made answers.
- Serve because the number one thing of touch for all purchaser-related topics, addressing any troubles, troubles, and inquiries proper away.
- Actively interact with clients to ensure their delight and to choose out new possibilities for agency increase.
Sales Strategy and Execution:
- Develop and execute income techniques to acquire or exceed sales goals for key bills.
- Monitor income standard overall performance and make records-driven decisions to optimize product listings, promotions, and campaigns.
- Work closely with internal teams, which include advertising and advertising and operations, to create tailored sales campaigns and product assortments for key payments.
- Collaborate with clients to increase joint business business enterprise plans and outline key overall performance signs and symptoms (KPIs) to song progress.
Market Research and Competitive Analysis:
- Conduct market research to emerge as aware of business enterprise traits, patron picks, and competitive activity within the eCommerce region.
- Analyze purchaser behavior and earnings statistics to provide insights and guidelines that enhance the account’s regular performance.
- Stay informed about the modern eCommerce structures, era, and first-rate practices to make certain aggressive benefits.
Order Management and Fulfillment:
- Oversee the order technique, ensure well-timed and accurate product transport, and proactively address any operational troubles.
- Ensure product availability and stock levels are optimized to fulfill patron wishes and decrease potential stockouts.
Performance Reporting and Analytics:
- Prepare and gift everyday performance reviews to key stakeholders, summarizing profits overall performance, tendencies, and increase opportunities.
- Use analytics system to music key metrics and make records-pushed hints for reinforcing product listings, client engagement, and income.
Team Collaboration and Cross-realistic Coordination:
- Collaborate with bypass-functional groups, including product development, advertising and marketing, logistics, and customer support, to ensure seamless execution of purchaser techniques.
- Act as a liaison among the consumer and internal groups to make certain that customer objectives are met and closing dates are adhered to.
Required Qualifications:
- Bachelor’s degree in Business, Marketing, or associated discipline.
- Three years of experience in eCommerce account control, earnings, or associated concerns.
- Stroninformation of eCommerce structures (e.g., Amazon, Shopify, etc.) and online advertising techniques.
- Excellent conversation and negotiation skills, with the capability to construct and maintain robust consumer relationships.
- Proficiency in information evaluation and average performance monitoring with the use of systems like Excel, Google Analytics, and CRM structures.
- Ability to thrive in a quick-paced and dynamic environment with h a sturdy hobby to detail and trouble-solving talents.
Preferred Qualifications:
- Experience in a similar enterprise (e.g., retail, generation, client items).
- Knowledge of seek engine advertising, PPC, and virtual advertising techniques to pressure online profits to increase.
If you are captivated with eCommerce and function a robust music record of coping with key debts, we inspire you to use and be a part of our growing group!
Click Here to Apply Now
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