Job Role: Customer Technical Advocate
Salary: ₹11,94,095 per year
Location: India
Company: Nokia
Qualifications: Bachelor’s
Experience: 4-6 years
ABOUT NOKIA
Job Overview: Customer Technical Advocate
Position Summary: As a Customer Technical Advocate, you’ll be the pivotal bridge between our customers and our technical group. Your number one duty may be to make certain that customers acquire awesome assistance and solutions tailored to their precise technical wishes. This feature entails knowledge of patron demanding situations, addressing their technical troubles, and fostering a first-rate relationship via effective verbal exchange and hassle decisions. You aim to beautify patron pleasure, loyalty, and product adoption with the resource of leveraging your technical expertise and robust interpersonal abilties.
Key Responsibilities:
Customer Support and Relationship Management:
- Act because the primary factor of touch for technical guide inquiries from clients.
- Build and keep strong relationships with clients and knowledge of their unique dreams and enterprise objectives.
- Provide nicely timed and effective solutions to technical issues, making sure high tiers of customer pride.
Technical Expertise and Problem Resolution:
- Analyze and troubleshoot complicated technical troubles with the aid of clients.
- Collaborate with engineering and product corporations to cope with and treat technical issues correctly.
- Document and tune troubles, solutions, and remarks to contribute to product improvements and knowledge base. (Customer Technical Advocate)
Product Knowledge and Training:
- Maintain an in-intensity expertise of our merchandise, services, and their technical elements.
- Educate customers on product functions, functionalities, and top-notch practices to maximize their use of the product.
- Conduct education periods, webinars, and workshops to enhance customer understanding and adoption.
Feedback and Continuous Improvement:
- Collect and examine purchaser comments to discover inclinations and regions for development.
- Advocate for purchaser desires within the corporation, operating with product control and improvement teams to prioritize upgrades.
- Contribute to the arrival of manual materials, inclusive of FAQs, publications, and troubleshooting files.
Collaboration and Communication:
- Collaborate with circulate-beneficial groups, which consist of income, guide, and engineering, to deliver seamless customer stories.
- Communicate complex technical statistics clearly and concisely to non-technical stakeholders.
- Manage a couple of patron times simultaneously whilst making sure everyone receives the eye and backbone it requires.
Qualifications:
Educational Background:
- Bachelor’s diploma in Computer Science, Engineering, or a related concern. Equivalent artwork may be considered.
Experience:
- Proven to to enjoy in a technical useful resource or consumer advocacy function, preferably interior a technology or software employer. (Customer Technical Advocate)
- Demonstrated ability to resolve technical troubles and offer incredible customer support.
Technical Skills:
- Strong facts about software programs, hardware, and networking standards.
- Proficiency in the use of numerous technical troubleshooting gadgets and techniques.
Soft Skills:
- Excellent communique talents, both verbal and written, with the potential to hold technical information to numerous audiences.
- Strong problem-solving talents, with a proactive and customer-focused approach.
- Ability to paint independently and as part of a team in quick-paced surroundings.
Preferred Attributes:
- Experience with CRM software programs and guide ticketing systems.
- Knowledge of industry trends and growing technology applicable to our merchandise.
Work Environment: This function may require flexibility in working hours to house special time zones and pressing customer wishes. It may additionally incorporate far-flung paintings or occasional tours to purchaser websites.
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