Job Title : Service Delivery Manager
Salary : Rs 4.2 Lakhs to 32.0 Lakhs
Company : NOKIA
Location : India
Qualifications : Bachelor’s degree
Experience : 8+ years of proven experience
ABOUT NOKIA
Nokia Corporation, a Finnish multinational, is renowned for its contributions to telecommunications technology. Established in 1865 as a pulp mill, Nokia transformed right into a global chief in cellular communications by using the past due 20th century.Its early fulfillment got here from pioneering cell telephones, which became iconic global.
In current years, Nokia has focused on networking infrastructure, growing superior technology like 5G and Internet of Things (IoT) answers. The company operates thru four business segments: Mobile Networks, Network Infrastructure, Cloud and Network Services, and Nokia Technologies, which makes a speciality of innovation and licensing.
Nokia’s dedication to innovation is meditated in its sizable patent portfolio, enhancing its position within the enterprise. Despite going through demanding situations, Nokia maintains to conform, leveraging its knowledge in network technologies and digital transformation. With a worldwide presence and a legacy of innovation, Nokia remains a tremendous participant in shaping the destiny of telecommunications and digital connectivity international.
Job Description of Service Delivery Manager at Nokia
A Service Delivery Manager oversees the delivery of offerings to clients, ensuring high degrees of customer satisfaction. They coordinate carrier groups, manage purchaser relationships, and try to fulfill service degree agreements (SLAs) and operational objectives. Responsibilities consist of monitoring carrier performance, identifying areas for development, and enforcing answers to beautify carrier shipping efficiency. They additionally play a critical role in resolving escalated troubles and maintaining strong communique among inner teams and customers. Strong organizational and management abilities are crucial, along side a deep understanding of the offerings provided and the ability to adapt strategies to fulfill evolving customer needs and industry tendencies.
Qualifications:
- Educational Background: Typically, a bachelor’s diploma in Computer Science, Information Technology, Business Administration, or a related subject is required. Some positions might also select applicants with a master’s degree or additional certifications.
- Certifications: Relevant certifications which includes ITIL (Information Technology Infrastructure Library), PMP (Project Management Professional), or different industry-precise certifications are exceedingly useful. These certifications demonstrate skillability in provider management practices and venture management methodologies.
- Experience: A robust historical past in IT provider control or associated fields is essential. Employers frequently look for applicants with five+ years of experience in coping with provider shipping operations, coping with client engagements, and leading groups.
- Industry Knowledge: Deep understanding of the enterprise in which the company operates is vital. This consists of information of IT offerings, cloud computing, cybersecurity, and rising technology that impact provider delivery.
Skills:
- Leadership: Ability to steer and encourage teams to reap organizational desires. This includes putting clean objectives, offering steering, and fostering a collaborative work surroundings.
- Client Management: Proficiency in coping with purchaser relationships, understanding client wishes, and making sure excessive tiers of client pride. Strong conversation capabilities are vital for efficiently communicating with customers and addressing their worries.
- Project Management: Experience in managing projects from initiation to completion, making sure adherence to timelines, budgets, and exceptional requirements.Knowledge of undertaking control gear and methodologies enhances performance in provider delivery.
- Problem-Solving: Aptitude for identifying problems, reading root reasons, and implementing powerful solutions. Service Delivery Managers should be proactive in addressing demanding situations to limit disruptions and optimize service performance.
- Technical Expertise: Understanding of technical elements related to service delivery, which includes IT infrastructure, software program programs, community structures, and cybersecurity protocols. This information permits effective troubleshooting and selection-making.
- Process Improvement: Ability to streamline techniques, beautify operational performance, and optimize resource usage. Continuous improvement is prime to adapting to evolving purchaser desires and industry developments.
- Risk Management: Skill in identifying capability dangers and growing mitigation techniques to save you provider disruptions. This consists of assessing dangers related to carrier delivery techniques and imposing contingency plans.
- Analytical Skills: Capability to interpret data, metrics, and performance signs to assess carrier shipping effectiveness and become aware of regions for enhancement. Data-driven choice-making helps strategic making plans and resource allocation.
- Communication: Strong verbal and written conversation talents are essential for interacting with internal groups, clients, stakeholders, and senior management. Clarity in conversation guarantees alignment on goals and expectancies.
- Negotiation Skills: Proficiency in negotiating contracts, SLAs, and carrier phrases with customers and companies. Effective negotiation allows in attaining jointly useful agreements and resolving conflicts.
- Team Collaboration: Ability to collaborate with move-useful groups, which includes IT experts, customer support, income, and finance departments. Collaboration promotes synergy and guarantees cohesive provider shipping techniques.
- Adaptability: Flexibility to adapt to converting priorities, consumer requirements, and enterprise dynamics. Service Delivery Managers ought to stay up to date on technological improvements and marketplace trends to stay aggressive.
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