- Role: Customer Technical Manager
- Location: India ( Hybrid )
- Company: Nokia
- Qualifications: Bachelor’s degree
- Experience: 5 Years
- Job Type: Full-Time
- Department: Customer Solutions & Support
About Nokia:-
Nokia is a global chief in telecommunications, providing current-era answers that join people and topics. We are at the leading edge of the employer, riding innovation in 5G, cloud answers, and IoT. Our undertaking is to supply dependable, strong, and scalable solutions that permit our customers to thrive in a related worldwide.
Job Description:-
We are searching for a dynamic and skilled Customer Technical Manager to join our institution. The best candidate is probably answerable for coping with and handing over technical answers and services to our clients. This role requires a deep understanding of our product offerings, the ability to resolve complex technical issues, and strong consumer control capabilities.
Customer Technical Manager Responsibilities:-
1. Customer Relationship Management:
- Act due to the fact the primary technical point of contact for customers.
- Develop and maintain sturdy relationships with patron stakeholders.
- Understand customer needs and business goals to align answers thus.
2. Technical Leadership:
- Led the technical factors of customer engagements, along with making plans, format, implementation, and guiding Nokia’s answers.
- Provide technical knowledge and guidance to clients and inner organizations.
- Stay up to date with Nokia’s generation portfolio and employer traits to offer first-rate advice and answers.
3. Project Management:
- Manage multiple customer initiatives simultaneously, ensuring they are introduced on time, inside scope, and finances.
- Coordinate with pass-sensible groups, such as sales, engineering, and product control, to deliver outstanding answers.
- Identify functionality risks and broaden mitigation techniques to ensure fulfillment of mission transport.
4. Technical Solution Design:
- Collaborate with customers to recognize their technical necessities and challenges.
- Design and advise custom-designed solutions that meet client desires and are aligned with Nokia’s product services.
- Ensure that the proposed solutions are technically sound and feasible.
5. Support and Troubleshooting:
- Provide post-implementation aid to customers, making sure of clean operation of Nokia’s solutions.
- Troubleshoot technical issues and paintings with the technical assist group to remedy them in a well-timed manner.
- Conduct regular technical reviews and audits to ensure client pleasure.
6. Training and Enablement:
- Provide technical schooling and enablement to customers and partners.
- Develop education substances and documentation to assist clients in information and using Nokia’s solutions effectively.
7. Reporting and Documentation:
- Maintain precise and accurate documentation of customer interactions, technical answers, and undertaking development.
- Prepare ordinary reviews on mission popularity, technical troubles, and consumer remarks.
Requirements:-
- Bachelor’s degree in Engineering, Computer Science, Telecommunications, or an associated subject. A Master’s diploma is a plus.
- Minimum of 5 years of revel in a technical position, preferably in the telecommunications or IT enterprise.
- Proven experience in client-handling roles with sturdy client control capabilities.
- Deep technical know-how in unmarried or more areas which incorporates wi-fi networks, IP networking, cloud technology, or IoT.
- Strong undertaking control talents with the capability to control a couple of tasks concurrently.
- Excellent problem-solving capabilities and the capacity to assume strategically.
- Strong communication and presentation skills, with the ability to explain complex technical standards to a non-technical target market.
- Ability to work independently and as part of a group in a fast-paced environment.
Preferred Qualifications:
- Professional certifications in applicable technologies (e.g., Cisco, AWS, Azure, etc.)
- Experience with Nokia’s era portfolio is a huge gain.
- Familiarity with enterprise necessities and protocols.
What We Offer:
- A dynamic and collaborative running surroundings.
- Opportunities for professional increase and career development.
- Competitive earnings and blessings bundle.
The threat to paintings on innovative obligations with predominant-element era.
Nokia is an identical opportunity company. We celebrate variety and are committed to developing inclusive surroundings for all personnel.
Join us at Nokia and help shape the future of connectivity. We look beforehand at your software!
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