Job Role : Technical Services Rep
Salary : Rs 3,57,000 per year.
Location : Delhi, Delhi
Company : Panasonic
Qualifications : Bachelor’s
Experience : 1 year of experience to 6 years.
ABOUT PANASONIC
Panasonic Corporation, founded in 1918 and founded in Osaka, Japan, is a worldwide chief in electronics and era. Originally recognised for its innovative electric home equipment, the organization has because different right into a large variety of sectors which includes car answers, industrial devices, and domestic appliances. Panasonic is famed for its dedication to sustainability and present day technology, integrating smart answers and power-green merchandise into its services.
The organisation operates throughout various segments, which include customer electronics, housing, and B2B answers, and makes a speciality of growing price via innovation. With a robust emphasis on research and improvement, Panasonic keeps to increase in fields like renewable power, clever mobility, and advanced production. Its global presence and dedication to improving lives via era support its position as a main player inside the electronics and generation industry.
Job Overview: Technical Services Rep
As a Technical Services Representative, you could play a vital position in supplying technical assist and offerings to our clients. You might be chargeable for troubleshooting technical issues, presenting answers, and making sure a immoderate diploma of customer pride. Your knowledge will help pressure purchaser achievement and guide the general dreams of the agency.
About Us:
[Company Name] is a chief provider of [insert industry or product/service], committed to delivering first rate answers and useful resource to our customers. We satisfaction ourselves on innovation, purchaser satisfaction, and fostering a collaborative paintings environment. We are presently in search of a skilled and advocated Technical Services Representative to join our dynamic group.
Key Responsibilities:
Customer Support:
- Provide technical assist to customers through phone, email, or chat.
- Diagnose and clear up technical troubles related to [insert specific products/services].
- Guide customers via step-by means of manner of-step solutions, ensuring clear understanding.
Technical Troubleshooting:
- Analyze and discover issues associated with [insert product/system].
- Utilize diagnostic equipment and belongings to discover solutions.
- Escalate complex troubles to better-degree technical group of workers or departments as vital.
Documentation and Reporting:
- Maintain distinct records of patron interactions, technical troubles, and resolutions.
- Create and update technical documentation, which incorporates consumer guides and knowledge base articles.
- Generate reviews on not unusual troubles, trends, and customer feedback.
Customer Education:
- Educate customers on product features, pleasant practices, and effective utilization.
- Conduct schooling instructions or webinars to decorate purchaser expertise.(Technical Services Rep)
Collaboration:
- Work closely with extraordinary departments, together with engineering or product improvement, to clear up complex issues.
- Share insights and feedback to assist improve product design and customer service processes.
Continuous Improvement:
- Stay modern-day with product updates, employer developments, and growing technology.
- Participate in ongoing training and development possibilities.
- Suggest enhancements to decorate service great and performance.
Qualifications:
- Education: Associate’s diploma in Computer Science, Information Technology, or a associated situation. Bachelor’s degree desired.
- Experience: 2 years of revel in in a technical help or customer service feature. Experience with [specific technologies or products] is a plus.
- Technical Skills: Strong records of [relevant technologies/systems]. Proficiency in troubleshooting and trouble-fixing.
- Communication Skills: Excellent verbal and written communication competencies. Ability to give an explanation for technical ideas to non-technical customers.
- Customer-Focused: Proven functionality to supply extraordinary customer support and assemble excessive nice relationships.(Technical Services Rep)
- Analytical Skills: Strong analytical and diagnostic abilities. Attention to detail and organizational capabilities.
Work Environment:
- Office-based totally with capacity for far off work options relying on employer policies.
- Must be capable of work bendy hours, which consist of evenings or weekends, if required.
Benefits:
- Competitive income
- Health, dental, and imaginative and prescient insurance
- 401(okay) with enterprise match
- Paid break day and vacations
- Professional improvement opportunities
How to Apply:
Interested applicants need to publish their resume and cover letter to [insert application instructions]. Please encompass “Technical Services Representative Application” within the mission line.
[Company Name] is an identical possibility business enterprise and encourages candidates from all backgrounds to use.
Apply Now
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