Job Role: Technical Services Rep
Salary: Rs 475,000 per year
Location: Delhi, Delhi
Company: Panasonic
Qualification: Bachelor’s
Experience: 2-3 years
ABOUT PANASONIC
Panasonic Avionics Corporation (PAC) is a main issuer of in-flight entertainment (IFE) and communique solutions for the aviation enterprise. Established in 1979 and centered in Lake Forest, California, PAC operates globally, presenting current technologies that decorate passenger experience and operational efficiency. Their portfolio consists of advanced IFE structures, connectivity answers like Wi-Fi and satellite TV for pc communications, and progressive passenger offerings.
PAC’s answers are designed to meet the evolving needs of airlines and passengers, incorporating functions that include high-definition displays, immersive audio systems, and seamless connectivity. The employer focuses on integrating generation with personal experience, providing airlines with tools to enhance passenger satisfaction and operational overall performance. With a commitment to innovation and exceptional, PAC is at the vanguard of the aviation enterprise’s virtual transformation, partnering with Principal Airways International to deliver splendid in-flight reviews.
Job Description: Technical Services Rep
Job Summary:
The Technical Services Rep Representative is accountable for presenting incredible technical assistance and carriers to customers. This position includes diagnosing and resolving technical troubles, presenting product information, and making sure clients are delighted. The fine candidate will own sturdy problem-solving abilities, technical knowledge, and tremendous communique talents.
Key Responsibilities:
Customer Support:
- Serve as the number one component of contact for customers attempting to find technical assistance.
- Respond properly away to inquiries through smartphone, email, or chat, and offer smooth and effective solutions.
- Maintain an immoderate level of professionalism and empathy even when addressing client troubles.
Issue Diagnosis and Resolution:
- Analyze and troubleshoot technical troubles related to corporation products and services.
- Use diagnostic tools and techniques to emerge as privy to root reasons and enforce appropriate solutions.
- Escalate complex problems to better-degree technical staff or specialized departments as desired.
Technical Assistance:
- Assist customers with product installations, configurations, and updates.
- Guide the usage of software program applications, hardware, or one-of-a-kind technical systems.
- Create and maintain designated data on customer interactions, technical problems, and resolutions.
Product Knowledge:
- Stay updated with the present-day product capabilities, updates, and enterprise trends.
- Educate customers about product talents, first-rate practices, and troubleshooting techniques.
- Collaborate with product improvement groups to offer remarks and advocate upgrades. ( Technical Services Rep)
Documentation and Reporting:
- Prepare and hold correct documentation associated with technical useful resource instances.
- Generate everyday evaluations on common issues, purchaser remarks, and guide metrics.
- Contribute to the advent and preservation of technical resource know-how bases and FAQs.
Customer Relationship Management:
- Build and keep sturdy relationships with customers by manner of delivering amazing service.
- Follow up with customers to ensure troubles are completely resolved and pleasure is completed.
- Address any extra issues or requests in a nicely timed and efficient manner.
Qualifications:
- Education: Associate’s degree in Computer Science, Information Technology, or an associated subject; Bachelor’s diploma favored.
- Experience: Minimum of two years of experience in a technical support or customer service feature.
- Technical Skills: Proficiency with numerous operating systems (Windows, macOS, Linux), software program programs, and troubleshooting techniques. Familiarity with community protocols and hardware is a plus.
- Communication Skills: Excellent verbal and written communique abilities, with the capability to hold complicated technical statistics in a difficult understandable way.
- Problem-Solving: Strong analytical and hassle-fixing competencies, with a keen hobby to element. (Technical Services Rep)
- Customer Focus: Demonstrated potential to deal with patron inquiries professionally and empathetically, making sure of high degrees of pride.
- Team Collaboration: Ability to work successfully inner a crew environment and make contributions to a top-notch painting way of existence.
Working Conditions:
- This function might also require occasional nighttime or weekend artwork based totally on client needs.
- Must be able to work in a brief-paced environment and manipulate multiple responsibilities simultaneously.
Application Process:
Interested candidates need to place up their resume and cowl letter outlining their qualifications and experience. Applications can be reviewed on a rolling basis till the area is filled.
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