- Role: Prospect Application
- Location: Bengaluru, India
- Company: PhonePe
- Qualification: Bachelor’s Degree
- Experience: 0-2 Years
- Job Type: Full Time
About PhonePe:
PhonePe is a leading mobile payments platform that offers offerings like money transfers through UPI, cellphone recharges, bill bills, and more. It operates at the Unified Payments Interface (UPI) device, simplifying transactions through the usage of UPI IDs linked to bank bills. The enterprise’s goal is to make financial transactions seamless, secure, and accessible to each person in India.
Job Description:
The Prospect Application position at PhonePe involves handling consumer queries associated with money owed and transactions, making sure to et-off resolutions. Candidates should have robust communication abilities, the potential to multitask, and a consumer-first approach. The task requires operating in a group, assembly productiveness dreams, and adhering to system guidelines. Proficiency in English, Hindi, and South Indian languages is preferred.
Key Responsibilities:
1. Communication & Interaction:
- Communicate efficaciously with clients, addressing their concerns concerning transactions or accounts.
- Ensure that clients feel heard and valued throughout every interaction.
2. Customer Trust Building:
- Foster client loyalty with the aid of making sure problems are resolved in a well-timeded, expert way.
- Maintain an effective purchaserrevealn at some point of all touchpoints.
3. Aadherencee to Processes:
- Follow prescribed techniquese and pointers to clear up client queries in an accurate manner.
- Ensure that all interactions are compliant with inner requirements and policies.
4.Effective Issue Management:
- Take possession of consumer issues, ensuring appropriate movement is taken to clear up them.
- Leverage team collaboration to resolve complex or escalated troubles.
5 .Meeting Productivity Goals:
- Consistently meet required day-by-dayay and hourly productivity objectives.
- Focus on handing over outcomes while preserving the exceptional of service.
6.M multitasking & Time Management:
- Prioritize responsibilities efficiently to handle more than one consumer interaction simultaneously.
- Manage time correctly to make sure the finishing touches of all responsibilities.
7 Teamworkk:
- Work collaboratively within a group, supplying support wherein essential and contributing to the overall dreams.
- Remain bendy to adjustments in tactics and group dynamics.
Skills Required:
- Excellent written and verbal conversation
- Good learnability and willingness to study
- Active listening talents and ability to handle objections
- Strong patron orientation and adaptability
- Team participant with a bendy method and open to comments
- Ability to multitask, prioritize, and manipulate time efficiently
- Proficiency in English and Hindi (spoken and written)
- Multilingual abilities in South Indian languages (favored)
Additional Skills Preferred:
- Multilingual Skills: Knowledge of South Indian languages (e.g., Kannada, Tamil, Telugu, and so forth.) is a bonus, as it will help in addressing a much broader purchaser base.
- Adaptability: Ability to reply and adapt to diverse customer scenarios at the same time as keeping professionalism.
- Customer Focus: A genuine interest in supporting clients and resolving their issues.
Qualification:
- Bachelor’s Degree: A finished undergraduate degree in any discipline.
- Language Proficiency: Strong written and spoken capabilities in English and Hindi.
- Additional Language Skills: Proficiency in South Indian languages (favored).
- Basic Computer Skills: Familiarity with primary pc operations and software.
Benefits:
- Career Growth: Opportunities for ability improvement and development in the organization
- Work-Life Balance: Flexible running hours and balanced work surroundings.
- Training and Development: Comprehensive onboarding and continuous getting-to-know programs.
- Health Benefits: Access to health insurance and healthcare assistance
- Team Environment: Collaborative and supportive team way of life.
- Competitive Salary: Attractive repayment bundle.
- Recognition Programs: Performance-primarily based incentives and rewards.
- Multilingual Opportunities: Chance to utilize language abilities and serve a large client base.
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