- Role: Process Advisor International Voice Process
- Location: Noida
- Company: Barclays
- Salary: ₹3.5-6 Lacs P.A.
- Qualifications: Any Graduate
- Experience: 0 – 5 years
- Employment Type: Full Time, Permanent
Job Description:
The Process Advisor function at Barclays includes dealing with worldwide voice methods for banking clients. Responsibilities consist of managing inbound and outbound calls, addressing client queries, and offering answers related to banking offerings. The position demands fantastic communique capabilities, trouble-solving competencies, and experience in global name middle operations. Candidates must have 1.Five to five years of enjoy, with a graduate diploma. The role operates in rotational shifts to guide global customers, running from the office in Noida. This complete-time function gives a competitive salary (₹3.5-6 LPA) and the possibility to paint with a main international economic institution.
Key Roles & Responsibilities:
- Handling inbound and outbound purchaser calls for worldwide banking tactics.
- Addressing queries and presenting resolutions related to banking merchandise.
- Managing client interactions correctly, which includes complex cases.
- Providing timely and accurate data on a wide range of banking offerings.
- Working in rotational shift surroundings to cater to international customers across distinctive time zones.
- Adhering to the corporation’s service pointers and contributing to purchaser retention and satisfaction.
- Collaborating with inner teams to clear up customer problems quickly and correctly.
Educational Qualification:
- A Graduate Degree from any identified college is needed for this position.
- Any preceding enjoy in customer service, BPO, or international voice approaches will be tremendous.
- Proficiency in communication and an eager knowledge of worldwide banking tactics could be particularly desired.
Experience Required:
- Minimum Experience: 1.5 years
- Maximum Experience: 5 years
- Candidates with a historical past in BPO, international voice techniques, or any customer service environment are enormously applicable for this position. Prior revel in coping with worldwide clients, especially in banking or monetary offerings, is desired.
Key Skills:
- International Voice Process: Handling calls from worldwide customers, often focusing on banking-associated queries.
- US and UK Process Experience: Familiarity with US/UK customer coping with, tactics, and systems.
- Call Center Experience: Experience in a name middle, managing voice requires global customers.
- Customer Service: Strong cognizance of handing over top-notch customer service and delight.
- Communication Skills: Fluency in English is mandatory, with high-quality verbal communique talents, specifically in commercial enterprise surroundings.
- Problem-Solving: Ability to resolve customer issues with effective hassle-solving skills and banking expertise.
- Rotational Shifts: Flexibility to work in rotational shifts, as the position serves worldwide customers throughout time zones.
- Team Collaboration: Ability to work nicely with internal teams to remedy customer issues hastily.
About Barclays:
Barclays is one of the global’s biggest economic offerings groups, with a robust global presence across Europe, America, Africa, and Asia. The organization serves over forty-eight million clients internationally, presenting a wide selection of services in retail banking, company banking, and wealth control. Barclays has over 155,000 colleagues globally, driving the agency’s success across distinct areas and patron segments.
This unique possibility is through Barclays Shared Services (BSS), a 100% subsidiary of Barclays Bank PLC. BSS plays an important function in helping the worldwide operations of Barclays with the aid of imparting lower back-give-up offerings for its retail and company banking divisions. It is a quintessential part of Barclays’ global strategy, ensuring that the corporation’s offerings are added efficaciously and with a customer-first approach.
Why Join Barclays?
- Global Exposure: Working at Barclays offers the possibility to interact with international customers and develop talents in international banking operations.
- Career Growth: As a part of Barclays’ tremendous worldwide operations, personnel have the opportunity for full-size professional boom and mastering.
- Diverse Work Environment: The business enterprise promotes range and inclusion, fostering welcoming surroundings for employees from all backgrounds.
- Competitive Compensation: With a revenue variety of ₹three.5 LPA to ₹6 LPA, Barclays gives competitive compensation aligned with enterprise standards.
- Reputation: Being part of a renowned global bank like Barclays adds a sizable fee to your professional trajectory.
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