Job Role : Product SME
Salary : $106,212 per year or $54.47 per hour.
Company : CGI
Location : Toronto, ON
Qualifications : Bachelor’s
Experience : 10 – 15 years of experience
ABOUT CGI
CGI, centered in Montreal, Canada, stands as a worldwide IT and business consulting offerings organization. Established in 1976, CGI has expanded its footprint throughout 400 places in over forty international locations, employing approximately eighty two,000 experts worldwide. The corporation’s middle challenge revolves around supporting clients be triumphant via effective digital transformation and IT solutions tailored to diverse industries including government, financial offerings, utilities, healthcare, and telecommunications.
CGI’s carrier offerings span a huge spectrum, along with IT and business consulting, systems integration, application improvement and management, infrastructure offerings, and enterprise method services. Their approach emphasizes client collaboration, innovation, and leveraging emerging technology like AI, machine studying, and cybersecurity to deliver sustainable fee and aggressive advantage.
The enterprise’s commitment to operational excellence is underpinned by their worldwide shipping version, which mixes onshore, nearshore, and offshore talents to optimize price efficiencies and provider exceptional. CGI’s client-centric attention is clear in their long-status partnerships with main companies worldwide, contributing to their recognition as a relied on advisor and strategic accomplice in navigating the complexities of the digital age.
Job Description
A Product Subject Matter Expert (SME) is answerable for deeply understanding a product’s features, benefits, and programs within its marketplace context. They collaborate intently with product managers, engineers, and marketing groups to make certain accurate illustration and effective communique of product competencies. The function includes studying marketplace developments, gathering purchaser feedback, and translating technical details into clear, compelling content material for diverse stakeholders. Product SMEs additionally play a important function in product launches, education classes, and assisting sales efforts through providing expertise and guidance. Their goal is to maximize product fulfillment by using ensuring alignment between patron desires and product capability.
Qualifications and skills for Product SME:
Technical Expertise:
- Product Knowledge: Deep know-how of the product(s) they concentrate on, consisting of its features, functionalities, and technical specifications.
- This requires palms-on enjoy with the product and frequently extends to comparable merchandise within the industry.
- Industry Experience: Familiarity with the unique industry or area wherein the product operates. This includes expertise market dynamics, customer needs, and competitive landscape.
2. Analytical Skills:
- Market Analysis: Ability to conduct thorough marketplace research and analysis to perceive traits, purchaser choices, and possibilities for product enhancement.
- Data Interpretation: Proficiency in decoding statistics from diverse assets inclusive of customer feedback, sales reports, and marketplace research to derive actionable insights.
3. Communication Skills:
- Verbal and Written Communication: Excellent capability to articulate complex technical statistics clearly and concisely to each technical and non-technical audiences.
- This consists of preparing documentation, presentations, and education materials.
- Interpersonal Skills: Strong collaboration capabilities to work correctly with pass-purposeful groups inclusive of product control, engineering, advertising, and income.
4. Four. Problem-Solving Abilities:
- Troubleshooting: Capability to identify and address product-related troubles, such as technical demanding situations and consumer concerns.
- Innovative Thinking: Propensity to suggest modern answers and upgrades to enhance product performance and user enjoy.(Product SME)
5. Project Management Skills:
- Organization: Ability to control a couple of initiatives concurrently, prioritize duties, and meet closing dates.
- Coordination: Experience in coordinating product launches, updates, and other tasks across one of a kind groups.
6. Customer Focus:
- Customer Insights: Understanding of customer behaviors, pain points, and desires through direct interplay, surveys, and market studies.
- Customer Support: Experience in providing assist to clients and income teams by way of addressing inquiries, presenting product demonstrations, and handing over education classes.
7. Leadership and Influence:
- Strategic Thinking: Capability to contribute to the development of product techniques and roadmaps primarily based on market insights and commercial enterprise goals.
- Influence: Ability to steer stakeholders in any respect ranges of the enterprise to align with product techniques and projects.
8. Education and Certification:
- Educational Background: A bachelor’s degree in a applicable area along with enterprise, engineering, or computer technological know-how is usually required. Advanced stages or certifications associated with the industry or unique merchandise may be wonderful.
9. Adaptability and Learning Agility:
- Continuous Learning: Willingness to live updated with industry traits, new technology, and evolving client needs.
- Adaptability: Ability to fast adapt to adjustments in product specifications, market conditions, or organizational priorities.(Product SME)
10. Ethical Standards and Professionalism:
- Ethical Conduct: Commitment to upholding moral requirements in product representation, consumer interactions, and enterprise practices.
- Professionalism: Demonstrated integrity, reliability, and accountability in all factors of the position.
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