The Production Support Specialist Job at TCS in Canada guarantees seamless operation and excessive availability of manufacturing systems by tracking, troubleshooting, and resolving troubles with AWS offerings, TS2 mainframe systems, databases, and other programs. They act as the primary contact for incidents, using gear like ServiceNow and JIRA to track and clear up troubles while collaborating with move-practical groups. Responsibilities consist of automating responsibilities through scripting, retaining gadget documentation, and generating overall performance reviews. The ideal candidate has 3–5 years of experience in IT support, strong AWS and mainframe know-how, and tremendous trouble-fixing abilities. The production Support Specialist Job role offers professional increase, aggressive blessings, and a danger to work in a worldwide business enterprise.
- Job Title: Production Support Specialist
- Company: Tata Consultancy Services(TCS)
- Salary: CAD 80,000–$100,000
- Location: Brampton, ON, Canada
- Qualifications: Bachelor’s degree
- Experience: 3-5 yrs
- Job Type: Full-time
- Hybrid work
About Tata Consultancy Services (TCS)
Tata Consultancy Services (TCS) is a globally renowned IT offering, consulting, and corporation solutions organization, walking around fifty-five international locations with a collection of over 612,000 professionals. Part of the Tata Group, India’s biggest multinational conglomerate, TCS has been empowering organizations for over fifty-five years with its cognitive-powered solutions and consulting-led approach. TCS sticks out as an employer of preference, always diagnosed as a Global Top Employer through the Top Employers Institute. TCS is dedicated to fostering a manner of existence of inclusion and variety. With employees representing 153 nationalities, TCS champions equality by the usage of embracing variations in race, gender, age, bodily capacity, sexual orientation, and further.
Production Support Specialist Job Description:
The Production Support Specialist Job function is designed for IT experts who excel at ensuring the stability, scalability, and trendy overall performance of manufacturing structures. Production Support Specialist Job function is critical for addressing and resolving production problems even as retaining operational excellence. A successful candidate may be answerable for monitoring, troubleshooting, and optimizing structures, with a focal point on AWS services, TS2 mainframe systems, and database manipulation. The feature offers the threat to collaborate with pass-beneficial groups, manage incidents, and be placed into impact solutions that decorate the tool’s ordinary popular overall performance and character experience. With fast-paced manufacturing surroundings, the characteristic calls for quick preference-making, strong communication competencies, and technical statistics.
Key Responsibilities of Production Support Specialist Job
1. Production System Management:
- Ensure uninterrupted operation and excessive availability of manufacturing systems.
- Troubleshoot and remedy issues associated with AWS services, TS2 mainframe structures, and particular production programs to limit downtime.
- Act because the primary contact for manufacturing incidents, imparting easy, well-timed updates to stakeholders.
2. AWS Services Support
- Monitor and preserve production systems hosted on AWS, ensuring inexperienced operation and scalability.
- Manage AWS properties which include EC2, S3, ECS, and CloudWatch to address device common overall performance problems.
3. TS2 Mainframe System Support:
- Assist TS2 mainframe structures, mainly in batch approach processing and banking-associated operations.
- Troubleshoot mainframe problems to ensure seamless capability of producing structures.
4. Incident and Problem Management:
- Use ServiceNow (SNOW) to log, track, and treat incidents efficiently whilst ensuring SLAs are met.
- Collaborate with businesses to recognize root causes and prevent habitual incidents.
- Maintain smooth and complete facts of all incidents, issues, and resolutions for non-stop improvement.
5. Collaboration and Stakeholder Communication:
- Work cautiously with DevOps, improvement, infrastructure, and corporation groups to remedy production problems.
- Communicate device health and incident updates truly to stakeholders to maintain transparency and alignment.
Qualifications and Skills Required for the Production Support Specialist Job
Minimum Qualifications:
- Bachelor’s diploma in Computer Science, Information Technology, or an associated location (desired).
- Minimum of 3–5 years of enjoyment in manufacturing assist or an associated IT help feature.
Technical Skills:
- Hands-on enjoy with AWS services, in conjunction with EC2, S3, ECS, and CloudWatch.
- Familiarity with TS2 mainframe systems, especially in batch jobs and banking programs.
- Proficiency in ServiceNow (SNOW) for incident and problem monitoring.
- Expertise in JIRA for handling incidents, problems, and machine changes.
- Scripting talents in Bash, PowerShell, or comparable gadgets for automation and troubleshooting.
Soft Skills:
- Strong problem-solving and analytical abilities to find out and remedy issues efficiently.
- Excellent communication capabilities for easy interplay with stakeholders and circulate-useful agencies.
- Ability to work under strain in a quick-paced production environment.
- Proactive technique to figuring out and mitigating gadget dangers.
Benefits of Working at TCS:
Professional Growth:
- Opportunity to paintings in a worldwide business agency employer will get the right to get entry to various obligations and advanced generations.
- Tailored professional improvement packages, collectively with education in the present-day machine and methodologies.
- Access to a huge community of mentors and enterprise company leaders inside the organization.
Diversity and Inclusion:
- A workplace that values range and promotes equity during all degrees.
- Policies aligned with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC).
Innovation-Driven Culture:
- Be part of an agency that uses cognitive-powered generation to remedy real-global issues.
- Opportunities for paintings on cutting-edge answers in cloud computing, AI, and virtual transformation.
Sustainability and Corporate Responsibility:
- Work for an organization with confirmed electricity of mind to sustainability and community engagement.
- Inclusion in prestigious indices which include the SCI Global Sustainability Index and the FTSE4Good Emerging Index highlights TCS’s willpower to maximize environmental and social impact.
Production Support Specialist Job Salary
While the first-rate earnings variety for this feature is not disclosed, comparable positions at TCS typically provide aggressive repayment packages aligned with enterprise requirements. Production Support Specialist Job can count on:
Base profits: Estimated at CAD 80,000–$100,000 every 12 months, relying on enjoyment and qualifications.
Performance bonuses: Additional incentives based tompletely mostly on a success desire of manufacturing troubles and meeting SLAs.
Career Growth Opportunities at TCS
- TCS invests intently in employee development, imparting possibilities to transition into roles along factor DevOps Engineer, Cloud Architect, or IT Manager.
- The employer’s massive schooling packages and publicity of worldwide initiatives offer pathways for improvement.
- TCS’s internal mobility rules encourage employees to find out possibilities in the course of domain names and areas.
Why Join TCS as a Production Support Specialist Job?
Working with TCS offers a superb possibility to beautify your career in IT and manufacturing help. As a pacesetter in innovation, sustainability, and inclusivity, TCS allows employees to thrive in supportive and advance-questioning surroundings. With the right of access to global belongings, contemporary technology, and entire blessings, TCS ensures your expert and personal growth. If you meet the qualifications and are eager to work in a dynamic, worldwide corporation, take a look at recent times to take the subsequent step for your career with Tata Consultancy Services!
Click Here to Apply Online
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1 Comment
Jyoti mahto Author
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