RBC Hybrid Senior Support Analyst Job: The function of a Senior Application Support Analyst gives an exciting possibility for experts inquisitive about dealing with and improving the performance of crucial company structures. At RBC, this hybrid role offers the hazard to paintings with modern-day gear and collaborates with numerous IT companions to solve operational challenges and enhance provider high-quality. If you have a keen interest in troubleshooting, device monitoring, and using innovation in utility help, this position might be the perfect suit for you.
- Job Title: Senior Support Analyst
- Salary: Not Disclosed
- Location: Toronto, ON M9W 0A4
- Company: Royal Bank of Canada (RBC)
- Qualifications: Bachelor’s degree
ABOUT ROYAL BANK OF CANADA (RBC)
Royal Bank of Canada (RBC) is one of the most important financial institutions in Canada and a main international economic offerings provider. With over 80,000 personnel worldwide, RBC provides an extensive range of services, including private and business banking, wealth control, coverage, and funding solutions. Known for its dedication to innovation, RBC leverages cutting-edge era to beautify client experience and drive boom. The organization is dedicated to fostering range, inclusion, and sustainability, supporting communities, and offering opportunities for expert development. RBC’s strong values and moral business practices role it as a dependency within the economic enterprise.
Job Overview: RBC Hybrid Senior Support Analyst Job
The Senior Application Support Analyst at RBC offers crucial gadget tracking, troubleshooting, and system improvement. This hybrid role includes the usage of tools like Dynatrace and ELK, resolving software disasters, and selling exceptional practices. Strong communique, SQL abilties, and enjoyment of SRE equipment are crucial for achievement. Opportunities for profession increase and flexible work alternatives are available.
Key Responsibilities of a Senior Support Analyst:
- System Health Checks & Monitoring: You will carry out habitual machine fitness assessments, monitor packages, and set up alerting structures. Timely intervention to remedy problems and ensure clean operations could be key.
- Troubleshooting and Analysis: Investigating and resolving application failures will be important in your position. You’ll work with each inner team and external companion to decide the basics of issues and put in force lasting answers.
- Dashboard and Log Analysis: Using equipment like Dynatrace for gadget monitoring and ELK for logging, you’ll become aware of potential problems and investigate dangers earlier than they affect manufacturing. Your capacity to research system overall performance data will be critical in minimizing downtime and enhancing reliability.
- Documentation & Best Practices: The manufacturing and maintenance of remarkable aid files and techniques are crucial for consistency and understanding sharing. You will even promote revolutionary and progressed strategies of operating even as ensuring compliance with industry first-rate practices.
- SQL Queries: A fundamental information of SQL will assist you write easy queries to generate reviews from databases, allowing you to investigate information developments and offer insights to stakeholders.
- Collaborative Approach: You will foster robust running relationships across multiple IT groups and enterprise partners, building influence and ensuring seamless conversation all through projects and operations.
- Project Review and Implementation: You will participate in walkthroughs for challenge release handovers, review specs, and contribute to implementation plans and check strategies, ensuring that new structures or updates are smoothly transitioned into manufacturing.
Required Skills and Qualifications:
- Technical Proficiency: Experience with troubleshooting gear and structures is critical. Familiarity with programming languages, databases, and code management tools will help you excel in figuring out and resolving utility issues.
- Strong Analytical Mindset: Your capability to research tracking dashboards, logs, and other gadget records can be crucial in diagnosing problems and ensuring the easy operation of applications.
- Communication Skills: As this is a hybrid role, exquisite verbal and written conversation is required. You should be able to sincerely articulate technical problems to non-technical stakeholders and collaborate with cross-functional groups.
- Experience with SRE Tools: Knowledge of Site Reliability Engineering (SRE) tools such as PagerDuty is considered a sizable gain, supporting you improve machine uptime and decreasing outages.
- SQL Knowledge: You must be snug writing simple SQL queries to extract facts and generate reports that help choice-making.
Nice-to-Have Skills
- Architecture and Process Analysis: Experience with analyzing and designing workflows will help improve gadget performance and operational efficiency.
- ITSM Familiarity: Understanding IT Service Management (ITSM) practices is useful because it will assist you align your guide efforts with the wider organizational framework.
What’s In It For You?
RBC’s Senior Support Analyst function gives a rewarding profession with numerous attractive benefits. You will maintain a collaborative, high-performing crew where non-stop studying and development are prioritized. With entry to world-class training in monetary services, you’ll expand your ability set and grow professionally. Additionally, the bendy work/life balance options and competitive reimbursement bundle, which incorporates bonuses, stock options, and flexible blessings, make this a particularly suitable role.
Conclusion
If you’re seeking out a dynamic, difficult position that blends technical information with the opportunity to persuade and innovate, the RBC Hybrid Senior Support Analyst function is worth considering. With obligations ranging from device monitoring to troubleshooting and method development, this function gives a comprehensive career increase course whilst creating a tangible impact on the enterprise.
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