- Role: Account Service Representative
- Company: Royal Bank of Canada (RBC)
- Location: Saanich, BC•Hybrid work
- Qualification: Graduate
- Experience: 1-7 Years
- Job Type: Full-time
Job Overview:
As an Account Service Representative at the Royal Bank of Canada (RBC), you could play a pivotal function in handing over incredible purchaser stories via customized service and financial information. This function is good for oldsters who are captivated with finance, have very own sturdy communication capabilities, and thrive in a dynamic, patron-targeted environment.
Account Service Representative Key Responsibilities:
1. Client Relationship Management:
- Build and hold sturdy relationships with customers by way of recording their financial desires and presenting suitable answers.
- Proactively interact with clients to cope with inquiries, clear up issues, and make certain common pride.
2. Financial Advisory:
- Offer customized financial advice and steering to clients on pretty various banking services and products, inclusive of financial savings accounts, loans, mortgages, and funding options.
- Assist clients in making knowledgeable picks via the manner of explaining complex monetary standards clearly and understandably.
3. Risk Management:
- Adhere to regulatory necessities and internal controls to mitigate operational and monetary risks.
- Conduct thorough critiques and audits to ensure accuracy and compliance in all transactions.
4. Transaction Processing:
- Execute various financial transactions correctly and efficiently, inclusive of deposits, withdrawals, fund transfers, and invoice payments.
- Ensure compliance with banking recommendations and inner rules at the same time as safeguarding patron statistics and property.
5. Sales and Business Development:
- Identify opportunities to promote RBC’s services and products that align with customers’ financial goals.
- Meet or exceed income targets through proactive purchaser engagement and powerful move-selling projects.
6. Operational Support:
- Perform administrative responsibilities inclusive of account establishing, account maintenance, and documentation evaluation.
- Collaborate with inner groups to streamline processes and decorate carrier delivery.
7. Risk Management:
- Adhere to regulatory necessities and internal controls to mitigate operational and monetary risks.
- Conduct thorough critiques and audits to ensure accuracy and compliance in all transactions.
Requirements:
- Previous experience in customer service, ideally within the banking or economic services organization.
- Strong interpersonal capabilities with the potential to construct rapport and agree with customers.
- Knowledge of banking products, monetary offerings, and regulatory necessities.
- Excellent verbal and written communique abilities.
- Proficiency in the use of banking software applications and virtual equipment.
- The high degree of accuracy and interest in detail in economic transactions.
- Ability to work efficiently both independently and as a part of a crew.
Education:
- Minimum of an immoderate school diploma or same.
- Additional certification or coursework in finance, organization management, or associated fields is an asset.
Why Join RBC:
At RBC, we are devoted to fostering a numerous and inclusive administrative center in which employees can develop professionally and for my part. We provide aggressive repayment, complete blessings, and opportunities for professional development inner a global enterprise corporation famed for its integrity and consumer-centric technique.
Application Process:
If you’re passionate about developing a tremendous distinction in customers’ lives and very own the qualifications mentioned above, we encourage you to use the Account Service Representative characteristic at the Royal Bank of Canada. Please publish your resume and cowl letter detailing your applicable revel and why you’re inquisitive about joining our institution.
Join us at RBC and embark on a profitable profession in which your talents and resolution make contributions to shaping the destiny of banking and economic services.
This hobby description provides a comprehensive assessment of the Account Service Representative characteristic at RBC, emphasizing patron engagement, monetary records, and operational excellence. Adjustments can be made based on unique areas or additional organization-particular information as desired.
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