- Role: Sales Operations Analyst
- Location: Hyderabad, Telangana,
- Company: Qualcomm
- Salary: Not Disclosed
- Qualifications: High School Diploma or equivalent
- Experience: 2-4 years
- Employment Type: Full Time, Permanent
Job Description:
The Sales Operations Analyst role at Qualcomm, based totally in Hyderabad, Telangana, offers an opportunity to work in the operational backbone of a leading international-era business enterprise. With a focus on supporting Qualcomm’s Customer Service and Sales Teams, this function is imperative in coping with various sales and operational activities, which includes order management, call for planning, and overseeing key business procedures like Product Change Notifications (PCNs) and Return Material Authorizations (RMAs). Here’s a detailed manual on how you may verify your fit for the position and position yourself correctly for success.
Educational Requirements and Experience:
- Qualcomm specifies that candidates should have at least 4+ years of customer support revel in, preferably in a generation-pushed or semiconductor industry.
- The process favors candidates with a bachelor’s degree in Business Administration, Supply Chain, Finance, Operations, or associated fields. If you’ve got this heritage or equal experience in commercial enterprise operations, you’re in a sturdy function.
- Candidates with experience in organization resource planning (ERP) gear like Oracle, SAP, or Salesforce are especially suited. If you have worked with those tools, particularly in dealing with purchaser data and orders, you’re a strong healthy for the role.
Key Skills:
- Advanced Computer Proficiency: The role requires advanced abilties in Microsoft Office Suite, particularly Excel, Word, PowerPoint, and MS Teams. Being gifted in these tools you could take care of reports, statistics analysis, and presentations, which are vital in this function.
- ERP Systems Expertise: Hands-on experience with Oracle ERP, SAP, Salesforce, Rapid Response, and other relevant software programs is a giant advantage. These tools are critical in dealing with order management, delivery for balancing, and forecast evaluation.
- Communication: Qualcomm seeks applicants with exceptional communication skills throughout diverse mediums—written, spoken, and teleconference. Effective verbal exchange is prime while participating with internal teams and customers to solve troubles and give an explanation for technical statistics.
- Analytical Abilities: A sturdy analytical attitude is important to solve complicated troubles and generate actionable insights from information. Your capacity to become aware of root reasons, assess developments, and make records-pushed choices will make contributions to Qualcomm’s universal commercial enterprise operations.
- Adaptability: Given the fast-paced nature of Qualcomm’s work environment, the capacity to adapt to new systems, methods, and guidelines speedy is surprisingly valued. The semiconductor enterprise is dynamic, and Qualcomm is seeking out individuals who can thrive underneath stress and correctly handle constant alternates.
Personal Attributes:
- Multitasking and Prioritization: The function calls for the ability to control more than one task correctly and prioritize work based on commercial enterprise needs. Demonstrating previous experience in coping with tight cut-off dates and balancing competing priorities will role you properly.
- Attention to Detail: Qualcomm expects analysts to pay exceptional attention to elements. From order management to monitoring patron requests and reading forecasts, being meticulous with your paintings is important for achievement.
- Collaboration and Relationship Building: The potential to paint collaboratively and build trusting relationships with both inner teams and external customers is essential. Your capability to speak brazenly and inclusively across teams and cultures will make certain smoother operations.
Focus on Relevant Skills:
- If you have advanced Excel abilties, make sure to revel in information analysis, pivot tables, VLOOKUPs, and reporting. This degree of talent is distinctly valued in dealing with forecasts and income reports.
- Include any experience with Salesforce or other purchaser courting management (CRM) structures to emphasize your expertise of income guide and consumer facts management.
- If you’ve labored in environments in which you’ve needed to adapt to new systems or strategies, mention how quickly you learned and adjusted to them. Qualcomm values adaptability.
About Qualcomm Company:
Founded in 1985, Qualcomm is a main international provider of semiconductors and wireless-era solutions. The organization is known for pioneering innovations in 5G, AI, and cellular technology. With a strong presence within the telecommunications and semiconductor industries, Qualcomm designs, manufactures, and markets digital wi-fi communications services and products primarily based on its patented technologies. As a corporation, Qualcomm values range, collaboration, and innovation, and is committed to offering a supportive and inclusive place of job.
In addition to its technological prowess, Qualcomm is famend for fostering dynamic and revolutionary work surroundings. By joining Qualcomm as a Sales Operations Analyst, you will be stepping into a quick-paced, forward-wondering company that values employees who are adaptable, revolutionary, and collaborative.
By aligning your abilities and experiance with the job necessities and know-how of Qualcomm’s core values and operations, you may expectantly position yourself as a top candidate for the Sales Operations Analyst position.
Benefits:
- Order Management
- Managing Customer Orders: Handling tasks which include Purchase Order (PO) entry, processing trade orders, and dealing with the scheduling of shipments.
- Monitoring Shipments: Proactively monitoring patron orders and shipments to resolve any inner issues earlier than the shipment system.
- Return Material Authorizations (RMAs): Supporting and processing requests related to RMAs, making sure clients can return merchandise for substitute or restoration when necessary.
- Demand Planning & Forecasting
- Forecasting Demand: Working intently with account or local teams to manage forecast demand making plans, which includes monitoring local forecast accuracy and consumption.
- Analyzing Forecasts: Regularly updating and studying forecast facts to make certain alignment between client demand and deliver chain competencies.
- Resolving Supply/Demand Issues: Addressing any discrepancies or modifications in delivery and demand, supporting to stability of patron desires with internal abilties.
3. Product Change Notifications (PCNs)
- Managing Product Changes: Overseeing sports related to Product Change Notifications (PCNs), ensuring that every stakeholder is knowledgeable approximately updates to services and products.
- Coordinating with Teams: Communicating with internal groups which include Quality, Engineering, and the RMA team to ensure product changes are handled efficaciously.
4. Sales Support
- Supporting Sales Efforts: Assisting the sales crew by using presenting accurate and well-timed information on product compliance, demand adjustments, and environmental factors.
- Customer Service: Providing internal support for brand-spanking new patron introduction, services or product contracts, and order management to ensure seamless income procedures.
5. Data Analysis & Reporting
- Analyzing Key Metrics: Collecting, studying, and providing program and product metrics which includes forecasts, budgets, and key performance indicators (KPIs).
- Reporting: Tracking and reporting local forecast accuracy and reading traits to aid decision-making in customer support and sales.
- Collaboration & Communication
- Cross-functional communication: Collaborating with various teams across the enterprise, which includes Quality, Engineering, Finance, and Sales, to ensure clean commercial enterprise operations and clear up any troubles that arise.
- Training and Support: Providing education to other crew individuals whilst asked, sharing an understanding of Qualcomm’s systems, strategies, and processes.
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