- Role: Solution Engineer
- Location: 10 Bay Street, Toronto, ON
- Company: Salesforce
- Qualifications: Bachelor’s degree
- Experience: 3 Years
- Employment Type: Full Time
About Salesforce:
Salesforce is a worldwide chief in CRM solutions, driving innovation and remodeling the manner agencies engage with their customers. Our undertaking is to empower corporations to connect with their clients in totally new methods. We are searching for a professional and precipitated Solution Engineer to join our dynamic organization and assist pressure our endured fulfillment.
Position Overview: Solution Engineer
As a Solution Engineer at Salesforce, you will play an essential position within the pre-profit procedure, operating closely with our Sales, Product, and Customer Success groups. Your number one responsibility can be to apprehend our clients’ particular business-demanding situations and provide tailored answers that leverage Salesforce’s suite of services and products. You will act as a trusted representative, demonstrating the cost of Salesforce solutions and ensuring a seamless and impactful implementation method.
Responsibilities:
1. Client Engagement:
- Partner with Sales Representatives to become aware of and apprehend consumer needs and commercial enterprise necessities.
- Lead discovery training and workshops to build up information and offer insights on Salesforce answers.
- Develop and gift tailor-made demonstrations and presentations that show off the capabilities and blessings of Salesforce products.
2. Solution Design:
- Analyze purchaser requirements and layout complete solutions using Salesforce era.
- Create proof-of-concept prototypes and use instances to validate proposed answers and show off their effectiveness.
- Collaborate with inner teams to make certain the proposed solutions align with Salesforce’s best practices and technical necessities.
3. Technical Expertise:
- Maintain deep expertise in Salesforce merchandise, inclusive of Sales Cloud, Service Cloud, Marketing Cloud, and greater.
- Stay cutting-edge with organization tendencies, product updates, and competitive panorama to provide knowledgeable suggestions and insights.
- Address technical questions and issues from customers, presenting clean and effective answers.
4. Implementation Support:
- Support the transition from pre-income to implementation by going for walks carefully with the Customer Success team.
- Assist with the planning and execution of technical elements of mission implementations, making sure of achievement deployment and purchaser satisfaction.
- Provide ongoing assistance and guidance to clients as they undertake and combine Salesforce answers.
5. Collaboration and Communication:
- Work intently with the Sales team to grow and refine earnings techniques and techniques.
- Collaborate with Product Management and Engineering teams to offer remarks on purchaser desires and product enhancements.
- Share extremely good practices, understanding, and insights with team participants to foster a tradition of non-prevent development.
Requirements:
- Education: Bachelor’s diploma in Computer Science, Information Technology, Business, or a related subject. Advanced tiers or certifications are a plus.
- Experience: 3 years of experience as a Solution Engineer, Pre-Sales Engineer, or comparable function, ideally inside a SaaS or era enterprise.
- Technical Skills: Strong facts about Salesforce merchandise and answers. Familiarity with APIs, integration strategies, and customization alternatives.
- Communication: Excellent verbal and written communication abilities, with the capacity to articulate complicated technical concepts to non-technical audiences.
- Problem-Solving: Demonstrated capability to analyze complex industrial organization troubles and layout revolutionary answers.
- Customer-Centric: Proven-tune report of turning in extremely good customer evaluations and constructing sturdy client relationships.
- Team Player: Ability to paint efficiently in a collaborative group environment and manage more than one priority.
Why Salesforce?
At Salesforce, we trust in developing work surroundings wherein everyone can thrive. We offer competitive salaries, comprehensive benefits, and opportunities for career increase and improvement. Our commitment to range, fairness, and inclusion guarantees that each worker feels valued and empowered.
How to Apply:
If you’re enthusiastic about the era and eager to make a difference within the international of CRM, we would love to concentrate on you. Please put up your resume and a cowl letter outlining your relevant experience and why you are a fantastic fit for this position.
Salesforce is an identical opportunity corporation. We have a terrific time range and are devoted to developing inclusive surroundings for all employees.
Apply Now
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