Job Role: Technical Support Engineer
Salary: Rs 6,35,000 per year.
Location: Hyderabad, Telangana
Company: Salesforce
Qualifications: BTech/BS degree
Experience: 2 to 8 years
ABOUT SALESFORCE
Salesforce is an international leader in consumer dating manipulation (CRM) software program utility, revolutionizing how companies connect to their customers. Founded in 1999 through Marc Benioff, the corporation offers a whole suite of cloud-based definite applications designed to assist organizations in streamlining income, provider, advertising and marketing, and analytics. Salesforce’s platform, acknowledged for its scalability and versatility, allows corporations of all sizes to harness records for deeper consumer insights, custom-designed reviews, and operational performance.
With a robust consciousness of innovation, Salesforce constantly integrates present-day eras like artificial intelligence and automation into its services. Headquartered in San Francisco, the organization is likewise renowned for its willpower to social obligation, philanthropy, and sustainability. Salesforce serves a numerous style of industries, making it an essential device for corporations aiming to decorate consumer relationships and pressure boom in the digital age.
Job Description
As a Technical Support Engineer, you may provide expert help to customers with the aid of diagnosing and resolving technical problems associated with our merchandise. Your role involves troubleshooting troubles, guiding users through answers, and supplying preventive recommendations to keep away from future troubles. You’ll collaborate with improvement teams to boost complicated troubles and make contributions to improving product first-class. Strong communique abilties, technical proficiency, and a client-targeted mindset are critical. Experience with relevant software programs and hardware, at the side of a hassle-fixing mindset, may be key to success in this position.
Responsibilities Of a Technical Support Engineer:
- As a Technical Support Engineer, your primary responsibility is to supply splendid technical support to our clients. Key obligations include:
- Troubleshooting and Resolution: Diagnose and clear up technical problems related to our products, which include software programs and hardware issues. Use diagnostic gear and techniques to perceive root causes and put in force powerful answers.
- Customer Assistance: Provide clear and accurate steerage to clients through cell phone, e-mail, or chat. Help users understand and clear up troubles, ensuring a wonderful consumer experience.
- Documentation: Maintain precise records of support requests, answers provided, and consumer interactions. Create and replace expertise-based articles and technical documentation with useful resources in destiny support efforts.
- Escalation Management: Identify complicated or excessive-precedence troubles and boost them to appropriate inner teams, such as improvement or engineering. Follow as much as make a certain timely resolution and patron pleasure. ( Technical Support Engineer)
- Product Knowledge: Stay contemporary with product updates, features, and industry developments to provide knowledgeable assistance. Participate in training periods and contribute to information-sharing initiatives within the team.
- Collaboration: Work intently with other assistant engineers, developers, and product managers to address routine issues and enhance product functionality. Provide feedback on commonplace issues and recommend improvements.
- Customer Training: Assist in creating and delivering training substances or classes for clients to assist them in better understanding and making use of our merchandise.
- Quality Assurance: Monitor and determine the effectiveness of support tactics and advocate enhancements. Ensure that each purchaser interactions meet the organization’s fine requirements.
Qualifications Of a Technical Support Engineer:
- Educational Background: A bachelor’s diploma in Computer Science, Information Technology, Engineering, or an associated subject is favored. Relevant certifications (e.G., CompTIA A , ITIL) are a plus.
- Technical Skills: Proficiency in troubleshooting both software programs and hardware problems. Familiarity with operating systems (Windows, macOS, Linux), networking concepts, and unusual software program programs is critical.
- Experience: Previous revel in in a technical support role or a comparable client-facing role is particularly suited. Experience with unique tools or technology relevant to the agency’s products is beneficial.
- Communication Skills: Excellent verbal and written conversation capabilities are vital for explaining technical standards to non-technical users and documenting help activities. ( Technical Support Engineer)
- Problem-Solving Ability: Strong analytical capabilities and a methodical technique for diagnosing and resolving issues. Ability to work under strain and handle multiple tasks simultaneously.
- Customer Focus: A proactive, client-orientated attitude with a commitment to handing over wonderful aid and retaining high-quality purchaser relationships.
- Team Player: Ability to paint successfully independently and as a part of a crew, participating with diverse stakeholders to achieve commonplace dreams.
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